Array ( [0] => international-voice-process [1] => maharashtra ) 200+ International Voice Process Jobs in Maharashtra,International Voice Process Job Vacancies in Maharashtra
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International Voice Process Job Vacancies in Maharashtra

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International Voice Process Executive (Fresher)

Vynaxis Hub

  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Pune
BPO Customer Support International Calling Voice Process Fluent English Call Center Customer Service
We are looking for a dedicated International Voice Process Executive to join our team in Pune. This full-time position is perfect for fresh graduates or those with up to a year of experience. You will be responsible for handling customer queries and providing exceptional service to clients from around the world.Key Responsibilities:- **Customer Interaction**: Communicate with international clients via phone, addressing their inquiries and providing accurate information. Clear communication is essential to ensure customer satisfaction.- **Problem Solving**: Identify customer issues and resolve them efficiently while maintaining a professional demeanor. A strong focus on finding solutions is crucial in this role.- **Documentation**: Maintain records of customer interactions and transactions, ensuring all details are accurately entered into our system. Good organizational skills will help keep processes smooth.- **Feedback Handling**: Listen to customers and gather feedback to improve services. Enhancing customer experience is a key aspect of this position.Required Skills and Expectations:Candidates should have excellent verbal communication skills in English, with the ability to articulate ideas clearly. A friendly and positive attitude is essential to foster good relationships with clients. Strong problem-solving abilities and a willingness to learn are important. Adaptability in a fast-paced environment and teamwork spirit are highly valued. Basic computer skills are necessary to manage customer interactions effectively.
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International BPO Executive (1-3 Years)

Nak Infotech Pvt Ltd

  • 1 - 3 yrs
  • 3.8 Lac/Yr
  • Thane West
BPO Sales BPO Operations International Voice Process Chat Support
As an International BPO Executive, you will play a crucial role in handling customer interactions for international clients. Your primary responsibility will be ensuring excellent customer service and support.**Key Responsibilities:**- **Customer Support:** Communicate with customers via phone, email, or chat to assist them with their queries and concerns, ensuring a positive experience.- **Problem Resolution:** Identify and resolve customer issues promptly and effectively, ensuring customer satisfaction and loyalty.- **Data Entry:** Accurately enter and update customer information and service requests in the database, maintaining accurate records for future reference.- **Feedback Collection:** Gather feedback from customers regarding their experience and relay this information to management for quality improvement.- **Team Collaboration:** Work with team members to discuss challenges and share solutions, fostering a collaborative environment for better service delivery.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential, as you will interact with customers from diverse backgrounds.- **Problem-Solving Ability:** You should be able to think on your feet and handle customer issues calmly and efficiently.- **Attention to Detail:** Accuracy is critical in data entry and customer interactions, so being detail-oriented is important.- **Basic Computer Skills:** Familiarity with computers and software applications is necessary for efficient communication and data management.- **Adaptability:** Be open to learning new processes and adapting to changes in a fast-paced work environment. Candidates with 1 to 3 years of experience, who are 12th pass and eager to provide excellent service, are encouraged to apply.
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Opening For Customer Service Assistant

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 3 - 3 yrs
  • Malad West Mumbai
Service Desk Customer Care Customer Service Troubleshooting Skills International Call Center Voice Process
We are looking for a dedicated Customer Service Assistant to join our team in Malad West, Mumbai. This full-time position requires a proactive individual with at least 3 years of experience in customer service. Key Responsibilities:Engage with Customers: You will be the first point of contact for our customers, addressing their inquiries and providing them with accurate information.Resolve Issues: Handle customer complaints effectively, ensuring that you understand their problems and work towards quick solutions to enhance satisfaction.Maintain Records: Keep accurate records of customer interactions and feedback to help improve our services.Support Team Members: Collaborate with colleagues to share information and improve service delivery, ensuring that everyone is on the same page.Required Skills and Expectations:Strong Communication Skills: You must be able to communicate clearly and effectively, both in speaking and writing, to help customers feel understood and valued.Problem-Solving Ability: You should be able to think critically to resolve issues efficiently while maintaining a positive attitude.Basic Computer Skills: Proficiency in using computers and customer management software is necessary for handling inquiries and keeping records.Team Player: A willingness to collaborate with others and contribute to a positive working environment is essential for this role. Candidates must have completed their 12th grade and have a passion for delivering excellent customer service in a fast-paced office setting.
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Customer Service Executive - Freshers

Future Talent Advisory

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Navi Mumbai
Voice Process Chat Process International Voice Process
We are looking for a Customer Service Executive to join our team in Navi Mumbai. This is an entry-level position suitable for recent graduates with 0 to 2 years of experience. You will play a vital role in assisting our customers and ensuring their needs are met effectively.Key Responsibilities:1. **Customer Support**: Respond to customer inquiries via phone, email, or chat. Provide accurate information about products and services and resolve any issues they may encounter.2. **Problem Solving**: Handle customer complaints efficiently and maintain a positive attitude while addressing their concerns. Strive to find the best solutions to enhance customer satisfaction.3. **Order Processing**: Assist in processing orders and managing customer accounts. Ensure that orders are confirmed and delivered on time, and update customers about their order status.4. **Feedback Collection**: Gather customer feedback and suggestions. This will help improve our services and products, contributing to overall customer satisfaction.5. **Team Collaboration**: Work closely with team members and other departments to create a seamless customer service experience. Communicate effectively to share customer insights.Required Skills and Expectations:Candidates should possess excellent communication skills in English and the local language. A polite and professional approach when dealing with customers is essential. Basic computer skills, including familiarity with software tools and email communication, are required. A positive attitude, willingness to learn, and ability to work in a team are highly valued. A graduate degree is necessary to apply for this position.
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Looking For Customer Support Executive Freshers

Future Talent Advisory

  • 0 - 2 yrs
  • 3.0 Lac/Yr
  • Navi Mumbai
BPO Voice International Voice Process Chat Email Process
Role: Customer Support Executive (Voice & Chat) Location: Navi Mumbai Shift: Rotational 5 Days Working 2 Rotational Offs Perks: Both Side Cab Facility
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Online For Telecaller Jobs (Freshers)

Ocean Gold

  • 0 - 1 yrs
  • 2.3 Lac/Yr
  • Female
  • Mumbai
Forex Risk Management Tele Marketing Tele Counselor Telecalling Executive Outbound Calling Marketing Communication Motivating Skill Phone Banking Domestic BPO International BPO Presentation Skills Voice Process BPO Non Voice Voice Support English BPO Sales Calling BPO Call Center Telemarketing Outbound Sales Convincing Power
Job Title: TelecallerResponsibilities:Make calls to customersExplain products/servicesHandle customer queriesGenerate leads or salesMaintain call recordsRequirements:Good communication skillsBasic computer knowledgePositive attitude
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12th Pass Freshers For Telecaller

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Tele Caller Telecalling Executive Telecaller Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills International BPO
Key ResponsibilitiesOutbound Outreach: Dialing a high volume of calls daily from a provided database to reach potential leads.Pitching & Persuasion: Explaining the features and benefits of products or services clearly and convincingly within the first 30 seconds of a call.Lead Qualification: Asking strategic questions to identify whether a prospect is a genuine potential customer based on their needs and budget.Appointment Setting: Coordinating with the field sales team to book meetings, site visits, or product demonstrations.Data Management: Accurately logging call details, customer feedback, and follow-up schedules into a CRM (Customer Relationship Management) system or Excel.Objection Handling: Using professional rebuttals to address customer concerns or hesitations effectively without being pushy.
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International Telecaller Jobs For Freshers - Thane

Medhanveshi Staffing Solution

  • 0 - 6 yrs
  • 4.5 Lac/Yr
  • Thane
International Voice Process BPO Call Center International BPO International Voice Lead Generation Sales Lead Generation Online Lead Generation Lead Generation Specialist Call Center Voice Process Outbound Calling
Pay: 20,000.00 - 35,000.00 per monthJob description:Job Title: Lead Generation Executive US Voice ProcessLocation: Lodha Supremus 2, Wagle Estate, Thane 400604Work Mode: Work from Office (7:30 pm to 4:30 am)Shift: Fixed Night Shift (US Process)Week Off: Saturday & SundayJob SummaryThe Lead Generation Executive will be responsible for making outbound calls to potential clients in the US market, identifying qualified prospects, and generating leads according to campaign requirements.Key Responsibilities Make outbound calls to US-based prospects. Generate and qualify sales leads based on campaign criteria. Maintain accurate CRM and call records. Achieve daily and weekly lead generation targets. Follow communication scripts and compliance guidelines. Coordinate with team leaders and sales teams to improve lead quality.Candidate Requirements Experience in International BPO / US Voice Process preferred. Freshers with excellent English communication skills may apply. Strong spoken English and phone communication skills. Confident and professional phone presence. Comfortable working night shifts (US process).Compensation & Benefits Incentives: Uncapped performance incentives. Work Schedule: Fixed night shift with Saturday & Sunday off. Opportunity to work in a growing international BPO environment.Job Types: Full-time, Permanent, FresherWork Location: In person
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Jobs by Related Category

Opening For Customer Associate

First Meridian

  • 1 yrs
  • 5.5 Lac/Yr
  • Pune
Customer Support International Voice
Customer Service with International Voice ExperienceVoice, Chat, Email ProcessShift Timings:1;30 till 10:30Must be a graduate for Karadi Pune locationMail your resume to mohit.kumar@firstmeridianglobal.com
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Walk-In Interview For Tellecaller (Fresher)

Venture Allocators

  • Fresher
  • 2.3 Lac/Yr
  • Mumbai
Communication Chat Support Outbound Calling Calling BPO Call Center Convincing Power BPO Non Voice BPO Sales International BPO Voice Support Computer Skills Typing Skills Domestic BPO Chat Telemarketing English Hindi BPO
Job Title: Telecaller - Insurance Process/Product ProcessCompany: Venture AllocatorsLocation: MumbaiSalary: 19,000 - 22,000 per monthShift: 8 AM - 8 PM (Any 9-hour shift)Weekly Off: Sunday (Fixed)Role:Handle customer queries via calls and chat for insurance products and services.Eligibility:Graduate (Freshers & experienced candidates welcome)Sales experience preferred but not mandatoryGood communication skills requiredSkills Required:Strong verbal communicationBasic computer knowledgeCustomer-handling ability
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Telecaller Jobs For Freshers - Pune

Callflex Corporation Pvt Ltd

  • 0 - 6 yrs
  • 1.8 Lac/Yr
  • Shivajinagar Pune
Domestic BPO KPO Outbound Calling Inbound Cold Calling Voice Process International BPO Outbound Sales BPO Tele Sales Typing Skills BPO Call Center BPO Non Voice Calling BPO Sales Computer Skills Voice Support
Make outbound calls to customers for EMI payment remindersFollow up with customers regarding pending EMI paymentsMaintain accurate call records and customer informationEnsure professional and polite communication with customers
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Fresher hiring for Customer Service Associate

Sutherland Global Services

  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Airoli Navi Mumbai
Customer Care Cons International BPO Chat Support BPO Non Voice Customer Relationship Domestic BPO Chat Process BPO
*Job Title: Customer Service Executive (Blended Process)**Company: Sutherland Global Services**Location: Liberty Tower, Airoli, Navi Mumbai**Shift: Night Shifts (US Shifts)**Experience: 1-3 years in International BPO (Customer Service or Sales B2C)**Job Description:*We're looking for talented Customer Service Executives to join our team! As a key member of our blended process, you'll handle 50% voice and 50% chat interactions, providing top-notch service to our US-based customers.*Responsibilities:*- Respond to inbound calls and chats from customers- Resolve customer queries and concerns in a professional and empathetic manner- Upsell and cross-sell products/services to meet sales targets- Meet customer service metrics, such as First Call Resolution (FCR) and Customer Satisfaction (CSAT)- Collaborate with team members to resolve complex issues- Maintain accurate records of customer interactions*Requirements:*- 1-3 years of experience in international BPO (customer service or sales B2C)- Excellent communication and customer service skills- Proficient in MS Office, especially Excel- Ability to work in night shifts (US shifts)- Fluency in English (neutral accent preferred)*What We Offer:*- Competitive salary (18k-23k in-hand)- Opportunities for growth and career advancement- Training and development programs- Collaborative and dynamic work environment*Ideal Candidate:*- Customer-centric with a passion for sales- Proactive and result-driven- Ability to multitask and work in a fast-paced environment- Positive attitude and willingness to learn*Apply Now:*If you're a motivated and customer-focused individual looking for a challenging role, apply today! Contact HR Pournima: 9820190498 .#Sutherland #Hiring #CustomerService #BPOJobs #Sales #JobOpportunity #AiroliJobs #NightShift
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International Telecaller - Full Time (Female)

Ritinox Overseas LLP

  • 1 - 3 yrs
  • 3.5 Lac/Yr
  • Charni Road Mumbai
Outbound Calling Customer Care International BPO International Voice Process International BPO Voice Process BPO Sales International Voice Call Center Good Communication Skills
Make outbound cold calls to potential clientsGenerate leads and fix appointmentsPitch company products/services confidentlyFollow up with prospects for conversionAchieve monthly sales targetsMaintain daily call reports and update CRM
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Customer Service Associate - Thane Freshers

True Hire Consultancy

  • 0 - 2 yrs
  • 2.5 Lac/Yr
  • Thane
BPO Operations BPO Non Voice International BPO
*Urgent Hiring International Inbound Voice Process 80% Calls & 20% Emails and Chats**Date of joining - 15th Jan '26**Process : Colossus US*Openings for Customer Service (International Voice Process)Skills - Excellent English communicationEducation - 12th Pass/GraduateExperience - Min 6 Months in International Voice ProcessDays of Working - 5 DaysWeekoff - 2 Days (1 Rotation and Sun fixed off)Shifts Window - 05:30 PM to 6.30 AM (Any 9 Hrs)Mode - Work From Office*Salary* Upto 26000 + 1250 NSA*Round of Interviews*HREmail AssessmentOps*Documents:*All the previous company documents are mandatory*Note*: Hexaware having certain location boundroes hence we are accepting applications of candidates who belongs/resides in below location onlyHexaware location Boundries1. Ambernath - Ghatkopar (Central Line)2. Thane - Panvel (Trans Harbour)3. Vashi - Chembur (Harbour Line)
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Fresher hiring for Customer Support Specialist

ZG Staffing Solutions

  • 0 - 6 yrs
  • 3.8 Lac/Yr
  • Mumbai
Voice Process Customer Support Inbound Voice Process Domestic Voice Process Customer Support Voice Process BPO Good Communication Skills International Voice Process
Key Responsibilities Handle inbound/outbound customer calls professionally. Assist customers with queries related to services, bookings, complaints, and resolutions. Provide accurate information and ensure first-call resolution. Maintain call logs and customer interaction records. Follow communication scripts, quality standards, and company SOPs. Escalate unresolved issues to the concerned team when required. Ensure high levels of customer satisfaction and service quality.Required Skills Good verbal communication skills in English & Hindi (regional language is a plus). Active listening and problem-solving abilities. Basic computer knowledge and call-handling skills. Ability to work in rotational shifts. Calm and patient approach while handling customers.Eligibility Freshers are welcome. Prior voice process / call center experience is an advantage.What We Offer Fixed salary + performance incentives. Growth and learning opportunities. Supportive work environment. Training provided for freshers. Interested candidates can apply by sharing their CV. Immediate joiners preferred.+91-8073579112
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Openings For International BPO Executive || Freshers & Experienced

Recruvia Staffing Solutions

  • 0 - 2 yrs
  • 3.5 Lac/Yr
  • Thane
Outbound Calling International BPO International Voice Process
Key Responsibilities Make outbound calls to US customers to generate qualified sales leads Understand customer requirements and pitch services effectively Maintain accurate call records and lead information in CRM systems Meet daily/weekly lead generation and performance targets Ensure high-quality communication and customer engagement Follow compliance and process guidelines consistently Eligibility & Requirements Minimum 6 months of experience in international inbound or outbound sales Candidates from domestic call center backgrounds must have excellent English communication skills Fluent English with strong verbal communication Minimum qualification: HSC / 12th pass or above Comfortable interacting with US customers Willing to work night shifts (US shift) Office-based role only (no WFH)
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Telecaller (Freshers) Mumbai

Eight 8 Communications and Business Services

  • 0 - 1 yrs
  • 3.5 Lac/Yr
  • 121961
Communication Sales English Language Voice Process Outbound Calling International BPO Negotiation Skills Cold Calling Convincing Power Telesales
As a Tele Caller in Ghatkopar West, Mumbai, you will be responsible for making outbound calls to potential customers to pitch our products or services. This role requires excellent communication skills and the ability to persuade customers to purchase our offerings.Key responsibilities include making a high volume of calls to reach out to prospects and introduce our products or services. You will need to effectively communicate the features and benefits of our offerings and address any customer inquiries or concerns. Additionally, you will be responsible for recording customer information and interactions in our database.To succeed in this role, you should have strong verbal communication skills and be comfortable talking to people over the phone. Attention to detail and a positive attitude are also important attributes for this position. A high school diploma or equivalent is required for this entry-level position, and prior experience in sales or customer service is preferred but not mandatory. As a Tele Caller, you should be able to work independently and meet set targets for call volume and sales conversions.
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International BPO Executive Fresher

IQ CONNECTS SERVICES LLP

  • Fresher
  • 2.5 Lac/Yr
  • Ghansoli Navi Mumbai
BPO Voice Voice Process Domestic BPO International Process Sales Lead Generation
We have a Job openings for International Voice USA Process - Night ShiftBenefits :Easy peasy processTraining will be paidTraining & script will be providedSalary starts from the first day of joining & trainingGet 16k to 18k as a complete freshers & 18k to 22k for domestic experienced (based on interview)20k above for International voice process experienced (based on interview)Attractive Incentives for leads generation + Attendance AllowanceNo PICK & DROP but timing is convenient, you can easily travel in auto, bus or train without getting any rushPilot Process, growth opportunities, IJP option based on performanceIncrement in 1 year but We can revise salary in couple of months if performing excellentResponsibilities:1. Handle customer queries and support international clients via calls2. English communication and problem-solving skills.3. Work night shifts and maintain accurate records of customer interactions.Requirements:12th or graduate.Intermediate English communication.10th passed with good English communication can also applyWillingness to work night shifts.Freshers can also applyWork From Office only.Location - Ghansoli, Navi MumbaiShift Time - 7:30PM to 4:30AM (US Shift Timing)5 days working (Alternate Saturday Off & All Sunday Off)No Pick & Drop Facility - Travelling Allowance will be providedSalary Bracket : 16,000 - 30,000 per month plus Incentives (Salary would be on the basis of your experience & last drawn)Perks includes attractive incentives on a daily basis and a friendly office environment. Call me or else share your CV on WhatsApp if you are interested
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International Telecaller || Freshers & Experienced

Bright Consultancy Services

  • 0 - 5 yrs
  • 6.0 Lac/Yr
  • Pune
Customer Care International BPO International Voice Call Center BPO Call Center International Voice Process Voice Process
Amazon Work from Home Process interested Candidates Apply Fast immediate Joiners Only
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Hiring For 12th Pass Freshers - Collection Agent

Credence Global Solution

  • 0 - 6 yrs
  • 5.5 Lac/Yr
  • Pune
International Voice Process International BPO Executive US Shift International Voice Collection Process
Job Title: International Collection ProcessLocation: Pune, KharadiShifts: US ShiftsExperience: Freshers & Experienced Candidates WelcomeEligibility: Undergraduates can ApplyCommunication Skills: Looking for Candidates with Strong Communication SkillsJob Description:We are hiring for the International Collection Process and invite freshers, undergraduates, and experienced candidates to apply. This is an excellent opportunity to be part of a dynamic team, working on international client accounts to follow up on overdue payments. If you have good communication skills and a desire to work in a target-driven environment, we would love to hear from you!Key Responsibilities:Contact international clients to follow up on overdue payments.Maintain accurate records of payments and outstanding balances.Collaborate with team members and management to resolve payment issues.Ensure compliance with international financial regulations and company policies.Provide excellent customer service while maintaining professionalism.Requirements:Strong verbal and written communication skills.Ability to work in a fast-paced, target-driven environment.Detail-oriented with good problem-solving abilities.Freshers, undergraduates, and candidates with prior experience in collections, customer service, or finance are welcome to apply.What We Offer:Free Transport to and from the workplace.Uncapped Incentives based on performance.US Shifts to cater to international clients.Training provided for freshers.Opportunity to work with an international team and gain global exposure.Career growth and advancement opportunities.
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Telecaller Jobs For Freshers - Nashik

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Nashik
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills International BPO Inbound Negotiation Skills Convincing Power
A Telecaller (or Telesales Executive) is a professional who communicates with customers over the phone to sell products, provide information, or solve queries. It is a high-energy role that serves as the primary voice of a company.1. Key ResponsibilitiesTelecallers generally handle two types of work: Inbound (receiving calls) and Outbound (making calls).Lead Generation: Calling potential customers (leads) to introduce products or services.Sales & Pitching: Following a script to explain features and benefits to convince customers to buy.Customer Support: Answering questions, resolving complaints, and providing accurate information about company policies.Data Management: Recording details of every conversation and updating customer status in a CRM (Customer Relationship Management) software.Follow-ups: Calling back interested leads to close a deal or remind them of appointments/payments.2. Required SkillsCommunication: Clear, polite, and persuasive speaking skills in English, Hindi, or local languages.Active Listening: Understanding the customers needs before jumping into the sales pitch.Patience & Resilience: Staying calm when dealing with angry customers or facing multiple no's in a row.Basic Computer Skills: Proficiency in MS Excel and basic data entry.Multitasking: The ability to talk on the phone while simultaneously typing notes into a system.
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Finance Executive (Freshers) Nashik

Impact HR & KM Solutions

  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Nashik
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication KPO Domestic BPO Voice Process Presentation Skills International BPO Treasury Tally Finance Financial Services BPO Call Center
Key Responsibilities and DutiesThe duties typically span accounting operations, reporting, compliance, and budget control.I. Accounting and Transaction ManagementGeneral Ledger (GL) Management: Oversee and manage the company's general ledger, ensuring the accurate and timely recording of all financial transactions.Accounts Payable (AP) & Accounts Receivable (AR): Manage the full cycle of AP (vendor invoices, payments) and AR (customer invoicing, collections) to maintain healthy cash flow.Bank Reconciliation: Perform regular bank and ledger reconciliations to identify and resolve any discrepancies.Asset Management: Maintain the Fixed Assets Register, including tracking additions, disposals, and calculating depreciation.II. Financial Reporting and AnalysisFinancial Statement Preparation: Assist in the preparation of monthly, quarterly, and annual financial statements, including the Balance Sheet, Profit & Loss (P&L) statement, and Cash Flow statement.Budgeting and Forecasting: Assist in the preparation of the annual operating budget and periodic financial forecasts; track performance against the budget and analyze variances.Financial Analysis: Conduct basic financial analysis (e.g., trend analysis, cost analysis) to highlight key financial drivers and areas for improvement.III. Taxation and ComplianceTaxation: Handle statutory compliances related to direct and indirect taxes, including GST (Goods and Services Tax), TDS (Tax Deducted at Source), and TCS (Tax Collected at Source).Audit Support: Prepare documentation and schedules required for statutory audits, internal audits, and tax audits, serving as a key liaison for external auditors.Regulatory Adherence: Ensure all financial transactions and reporting comply with Indian Accounting Standards (Ind AS/AS), company policies, and relevant legal and regulatory requirements.
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Telecaller Fresher (Female)

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 2 yrs
  • Thane
Microsoft Excel Motivating Skill Phone Banking Outbound Calling Marketing Communication Domestic BPO Voice Process KPO Presentation Skills Inbound Negotiation Skills International BPO
As a BPO Telecaller in Swargate, Pune, you will be responsible for making outbound calls to potential customers to promote products or services. You will be required to handle customer inquiries, make sales pitches, and provide information about products or services.Key responsibilities include making outbound calls to potential customers, answering incoming calls from customers, maintaining a high level of customer satisfaction, accurately recording all information and feedback from customers, and meeting sales targets set by the company.The ideal candidate should have excellent communication skills, both verbal and written, be proficient in using computers and CRM software, have a positive attitude and a strong work ethic, be able to work in a fast-paced environment, have a polite and professional phone etiquette, and have the ability to handle rejection and assist angry customers calmly and professionally. A minimum of a graduate degree and 0-2 years of experience in a similar role is required for this position.
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Telecaller (Female)

Pacific Placements and Business Consultancy Pvt. Ltd.

  • 0 - 2 yrs
  • Kolhapur
Microsoft Excel Phone Banking Marketing Communication Voice Process International BPO Domestic BPO Cold Calling
A telecaller is responsible for initiating outbound calls to prospects or handling inbound inquiries to promote products, generate leads, and resolve customer queries. They work in sales or service, documenting interactions in a CRM,Key ResponsibilitiesOutbound Sales: Making calls to potential customers to sell products/services, scheduling appointments, or following up on leads.Inbound Support: Handling incoming calls to address customer inquiries, complaints, or service requests.Database Management: Updating and maintaining customer contact details and conversation notes in a CRM or database.Target Achievement: Consistently meeting daily or monthly targets for calls, leads generated, or sales closed.Product Knowledge: Remaining updated on product features and company offers to effectively communicate with clients. Required Skills and QualificationsCommunication: Exceptional verbal communication and interpersonal skills.Experience: Prior experience in telecalling, telemarketing, or customer service is often preferred.Technical Skills: Basic computer literacy, including experience with CRM software and telephone systems.Language Proficiency: Fluency in English and local languages, particularly for domestic roles.Soft Skills: High patience, resilience, ability to handle rejection, and a persuasive attitude.
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