Sales Female Jobs in Purulia

We are looking for a dedicated and friendly Receptionist Cum Telecaller to join our team in Raghunathpur Purulia. This role is essential for ensuring a positive first impression and efficient communication with customers.**Key Responsibilities:**- **Greeting Visitors:** Welcome guests as they arrive, providing a friendly and professional atmosphere.- **Handling Incoming Calls:** Answer phone calls promptly, directing them to the appropriate personnel and addressing basic inquiries.- **Telecalling:** Make outbound calls to potential clients, introducing our services and answering questions to generate interest.- **Maintaining Records:** Keep track of call logs and visitor information for future reference and follow-ups.- **Assisting Administrative Tasks:** Provide support for daily administrative activities, such as scheduling appointments and organizing files.- **Managing Front Desk:** Ensure the front desk area remains tidy and organized, making sure all necessary supplies are stocked.**Required Skills and Expectations:**- **Communication Skills:** Must have excellent verbal communication skills to interact effectively with clients and team members.- **Customer Service Attitude:** A friendly demeanor and a focus on providing outstanding customer service are essential.- **Basic Computer Skills:** Familiarity with office software and phone systems, allowing efficient management of administrative tasks.- **Team Player:** Ability to work well in a collaborative environment and assist colleagues when needed.- **Organization:** Strong organizational skills to manage multiple tasks and maintain an orderly work environment. Candidates with a diploma and little to no experience are encouraged to apply. This is a full-time position that requires working on-site.

Job Responsibilities:** Manage and supervise the telecalling / customer support team.* Ensure daily call targets and order targets are achieved.* Handle B2C customer queries related to medicine orders.* Monitor orders coming from WhatsApp and dashboard leads.* Track and review team performance (Total Calls, Connected Calls, Orders).* Train team members on customer handling, product knowledge, and order closing.* Maintain daily performance reports and share updates with management.* Resolve customer complaints and ensure smooth service.*Requirements:** 1-2 years of experience in Telecalling / Customer Support / E-Pharmacy.* Team handling experience preferred.* Good communication skills in Hindi and Bengali (basic English preferred).* Basic computer knowledge (Excel, CRM, or dashboard handling).* Target-oriented with leadership skills.