FEMALE TEAM LEADER

Job Responsibilities:

Manage and supervise the telecalling / customer support team.

Ensure daily call targets and order targets are achieved.

Handle B2C customer queries related to medicine orders.

Monitor orders coming from WhatsApp and dashboard leads.

Track and review team performance (Total Calls, Connected Calls, Orders).

Train team members on customer handling, product knowledge, and order closing.

Maintain daily performance reports and share updates with management.

Resolve customer complaints and ensure smooth service.

Requirements:

1-2 years of experience in Telecalling / Customer Support / E-Pharmacy.

Team handling experience preferred.

Good communication skills in Hindi and Bengali (basic English preferred).

Basic computer knowledge (Excel, CRM, or dashboard handling).

Target-oriented with leadership skills.

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  NORTH LAKE ROAD PURULIA NEAR TO KRISHI BHABAN