ob Responsibilities:*
* Manage and supervise the telecalling / customer support team.
* Ensure daily call targets and order targets are achieved.
* Handle B2C customer queries related to medicine orders.
* Monitor orders coming from WhatsApp and dashboard leads.
* Track and review team performance (Total Calls, Connected Calls, Orders).
* Train team members on customer handling, product knowledge, and order closing.
* Maintain daily performance reports and share updates with management.
* Resolve customer complaints and ensure smooth service.
*Requirements:*
* 1-2 years of experience in Telecalling / Customer Support / E-Pharmacy.
* Team handling experience preferred.
* Good communication skills in Hindi and Bengali (basic English preferred).
* Basic computer knowledge (Excel, CRM, or dashboard handling).
* Target-oriented with leadership skills.