FEMALE TEAM LEADER

ob Responsibilities:*

* Manage and supervise the telecalling / customer support team.

* Ensure daily call targets and order targets are achieved.

* Handle B2C customer queries related to medicine orders.

* Monitor orders coming from WhatsApp and dashboard leads.

* Track and review team performance (Total Calls, Connected Calls, Orders).

* Train team members on customer handling, product knowledge, and order closing.

* Maintain daily performance reports and share updates with management.

* Resolve customer complaints and ensure smooth service.

*Requirements:*

* 1-2 years of experience in Telecalling / Customer Support / E-Pharmacy.

* Team handling experience preferred.

* Good communication skills in Hindi and Bengali (basic English preferred).

* Basic computer knowledge (Excel, CRM, or dashboard handling).

* Target-oriented with leadership skills.

• Experience

  1 - 7 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  NORTH LAKE ROAD PURULIA NEAR TO KRISHI BHABAN