Minimum office attendance should be 95%2Candidate is responsible for NPS score target as per RIPL3Check vehicle history at the time of calling to customer4Rescheduling to customers for their non-confirmation5Call customer as per calling script for N-7th day6Incoming call to be register as an appointment customers7Communication with Non Contactable Customers.8Information of Service Estimate Cost to customer9Information of Service Facility to customer like PIT STOP/Pick and Drop.10Appointment Confirmation call N-1 day11Service Advisor allocations12Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security.13No Show Customer follow up and rescheduling14Maintaining of all required reports as per care 2.0 Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register.15Co-ordination with Pick and Drop drivers.16Maintaining all details and records of pick and drop process.17Maintaining the KPI's as per the Care 2.0 target for SDR,P&D18Daily reporting to CRM and share calling report in official whattsup group.