Tellecaller (only Females)

UNNATI VEHICLES PVT LTD

1 - 3 Years
01 Openings
1.3 - 2.3 Lac/Yr
Face-to-Face interview
Hadapsar, Pune

Key Skills

Outbound Calling Marketing Communication

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Job Description

minimum office attendance should be 95%

2

candidate is responsible for nps score target as per ripl

3

check vehicle history at the time of calling to customer

4

rescheduling to customers for their non-confirmation

5

call customer as per calling script for n-7th day

6

incoming call to be register as an appointment customers

7

communication with non contactable customers.

8

information of service estimate cost to customer

9

information of service facility to customer like pit stop/pick and drop.

10

appointment confirmation call n-1 day

11

service advisor allocations

12

preparation of daily appointment list on n-1day and share to sm/crm/parts/security.

13

no show customer follow up and rescheduling

14

maintaining of all required reports as per care sop process like. calling & appointment register/daily sdr monitoring/sa allocations/pick and drop register.

15

co-ordination with pick and drop drivers.

16

maintaining all details and records of pick and drop process.

17

maintaining the kpi's as per the care target for sdr,p&d

18

daily reporting to crm and share calling report in official whattsup group.

Experience
1 - 3 Years
No. of Openings
01
Education
B.A, B.B.A, Diploma, Higher Secondary, Secondary School, Vocational Course
Role
Tellecaller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office