Customer Support Executive Fresher Jobs in Hyderabad

Key Responsibilities and DutiesGuest Assistance & Reception: Greet and assist passengers upon arrival or departure, providing a welcoming environment.VIP/VVIP Handling: Escort VIP passengers, manage premium lounge services, and handle pre-registration formalities.Information & Check-in: Guide passengers with check-in procedures, verify travel documents, and provide flight updates (delays, gate changes).Issue Resolution: Actively handle guest complaints, address queries, and resolve problems in a professional, courteous manner.Coordination: Collaborate with baggage, security, and airline staff to ensure seamless passenger flow.Feedback Collection: Gather feedback to identify areas for improving service quality.Required Skills and QualificationsEducation: Minimum 12th pass; graduation in Hospitality, Travel, or Aviation is preferred.Communication: Excellent verbal skills in English and Hindi are usually required.Personality: Friendly, approachable, and possessing a positive attitude.Ability: Ability to work in a fast-paced environment, handle stress, and work in rotational shifts.Physical Appearance: Good grooming and a pleasing personality are often required.Job Scope and CompensationJob Type: Full-time, often permanent for top airlines.Experience: Benefits: May include cab facilities, meals, medical insurance, and bonuses.

As a Customer Support Executive, you will be the first point of contact for our customers, helping them with their queries and providing excellent service. This part-time position is suitable for female candidates who have completed their 10th grade. You will work from home, offering flexibility in your schedule.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle customer questions and concerns through phone, chat, or email promptly, ensuring that they feel valued and heard.- **Provide Product Information:** Offer detailed information about products or services to help customers make informed decisions and enhance their experience.- **Resolve Issues:** Troubleshoot and resolve any customer complaints, ensuring a swift and satisfactory solution to maintain customer satisfaction.- **Document Customer Interactions:** Accurately record customer interactions and feedback to help improve service and identify trends.- **Update Customer Records:** Keep customer information up to date in our system to support smooth communication and service delivery.**Required Skills and Expectations:**- Strong communication skills are essential for effectively engaging with customers and conveying information clearly.- A friendly and patient demeanor is important to create a welcoming environment and facilitate positive interactions.- Basic computer skills are necessary to navigate software systems and manage customer records.- Ability to work independently and manage time effectively is crucial, as this is a work-from-home position.- A positive attitude and eagerness to learn will help adapt to various customer needs and enhance service quality.

An Air Ticketing Executive is responsible for booking airline tickets, managing reservations, handling customer queries, and ensuring smooth travel arrangements. They work with airlines, travel agencies, or airport offices using reservation systems. Key Responsibilities1. Ticket Booking & ReservationsBook domestic and international flight tickets for customersCheck seat availability, fares, and schedulesIssue, reissue, and cancel tickets as per customer requests2. Customer ServiceAssist customers with travel queries (routes, baggage, visa basics)Provide best fare options and travel solutionsHandle complaints and resolve booking issues professionally3. Fare Calculation & PricingCalculate ticket costs, discounts, and taxesInform customers about promotional offers and dealsEnsure accurate billing and payment processing4. Documentation & ComplianceVerify passenger details (name, ID, passport)Ensure compliance with airline and government regulationsMaintain records of bookings and transactions5. Use of Reservation SystemsOperate Global Distribution Systems (GDS) such as:Amadeus GDSSabre GDSGalileo GDS Required SkillsStrong communication and interpersonal skillsKnowledge of airline codes, routes, and fare rulesBasic computer proficiency and typing speedProblem-solving and customer-handling abilityAttention to detail and accuracy Educational QualificationMinimum: 10+2 (Higher Secondary)Preferred: Graduate in any streamCertification in Air Ticketing / Travel & Tourism is an advantage ExperienceFresher or 0-2 years experience in ticketing/travel agencyExperience with GDS systems is highly preferred Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 30,000 - 1,00,000+ per month

As a Cabin Crew member based in Hyderabad, you will play a vital role in ensuring the safety and comfort of passengers during flights. Your responsibilities will include:- **Ensuring Passenger Safety**: You will be responsible for briefing passengers on safety procedures and ensuring that safety equipment is functioning properly.- **Delivering Excellent Customer Service**: Interacting with passengers to meet their needs, answer queries, and provide assistance throughout the flight is a key part of your role.- **Serving Meals and Beverages**: You will be required to serve food and beverages to passengers, ensuring that their in-flight experience is pleasant and enjoyable.- **Handling Emergencies**: In case of emergencies, you will be trained to act quickly and effectively to ensure the safety of all passengers and crew members.- **Maintaining Cleanliness**: Keeping the cabin area clean and organized is important. You will help in managing the cabins tidiness before, during, and after each flight.- **Collaborating with Team Members**: Working closely with fellow crew members to coordinate duties and ensure a smooth flight experience is essential.To excel in this role, you should possess strong communication skills and a friendly demeanor to interact with diverse passengers. A professional appearance and the ability to remain calm under pressure are important. Being a team player with a positive attitude and a willingness to learn will also enhance your performance as a Cabin Crew member. A minimum education of 12th grade is required, and prior experience in customer service is a plus, though not mandatory.

Responsibilities of Airport Ground Staff include:1. Greeting passengers as they enter the airport2. Checking boarding passes and verifying passenger information3. Assisting passengers with baggage check-in and security screening4. Directing passengers to the appropriate departure gates5. Providing information on flight schedules and delays6. Handling customer complaints and inquiries7. Ensuring the safety and security of all passengers and airport personnel8. Working closely with airline staff and airport authorities to ensure smooth operations

An Air Ticketing Executive is responsible for booking airline tickets, assisting passengers with travel arrangements, and managing flight reservations. The role involves using airline reservation systems, providing fare information, and ensuring accurate ticketing and travel documentation for customers.Key ResponsibilitiesBook domestic and international airline tickets for passengers.Assist customers with flight schedules, fares, and travel information.Issue, reissue, and cancel airline tickets as required.Handle airline reservation systems such as GDS (Global Distribution Systems).Prepare and verify travel documents and itineraries.Assist passengers with seat selection, baggage information, and special requests.Manage refunds, ticket changes, and rescheduling requests.Maintain accurate booking records and customer details.Coordinate with airlines and travel agencies for ticketing services.Provide customer support for travel-related queries.Required SkillsGood communication and customer service skillsKnowledge of airline ticketing proceduresBasic computer and reservation system knowledgeAttention to detailProblem-solving abilityTime management skillsEducational Qualification10+2 or Graduation from a recognized board or university.Diploma or certification in Aviation, Travel & Tourism, or Ticketing (preferred).ExperienceFreshers can apply for entry-level ticketing positions.Experience with airline reservation systems like Amadeus, Galileo, or Sabre is an advantage.Work EnvironmentAirportsTravel agenciesAirline reservation officesTourism and travel companiesCareer OpportunitiesAir Ticketing ExecutiveReservation ExecutiveTravel ConsultantSenior Ticketing ExecutiveTicketing SupervisorSalary (India Approx.)Fresher: 18,000 30,000 per monthExperienced: 35,000 50,000+ per month depending on company and experience

Job OverviewAn Air Cargo Executive is responsible for managing air cargo operations, ensuring timely, safe, and compliant handling of shipments. The role involves coordination between airlines, freight forwarders, ground staff, and customs authorities to facilitate smooth cargo movement. The Air Cargo Executive ensures operational efficiency, documentation accuracy, and high customer satisfaction.Key Responsibilities Cargo OperationsManage the booking, handling, and tracking of air cargo shipments.Ensure proper storage, labeling, and palletization of cargo.Coordinate loading and unloading of cargo with ground handling staff.Handle special cargo types, including perishable, hazardous, and oversized shipments.Monitor cargo movement to prevent delays or discrepancies. Documentation & CompliancePrepare and verify airway bills, invoices, and other shipping documents.Ensure compliance with IATA, DGCA, and international cargo regulations.Maintain accurate records of shipments, deliveries, and cargo transactions.Coordinate with customs authorities for import/export clearance.Implement safety, security, and quality control measures. Customer Service & CoordinationCommunicate with clients, freight forwarders, and vendors regarding cargo status.Resolve customer queries, complaints, and special shipment requests.Provide updates and reports to management on cargo operations and performance metrics.Collaborate with airline, warehouse, and ground staff to ensure smooth cargo flow. Reporting & AdministrationMaintain daily operational logs and shipment records.Prepare reports on cargo volumes, revenue, and operational issues.Assist in planning and optimizing cargo schedules and resources.Monitor inventory of cargo equipment and supplies.Skills & CompetenciesTechnical Skills:Proficiency in cargo management software (e.g., CHAMP, CargoSpot, IBS, Amadeus Cargo).Knowledge of air cargo handling, documentation, and logistics.Understanding of regulatory compliance and safety procedures.Soft Skills:Excellent communication and interpersonal skills.Strong customer service orientation.Problem-solving and decision-making abilities.Teamwork and coordination skills.Attention to detail and accuracy.Additional Attributes:Adaptability to work under pressure and meet tight deadlines.Physical stamina for occasional cargo handling on-site.Willingness to work in shifts, including nights and weekends.Educational QualificationsMinimum: Bachelors degree in Logistics, Supply Chain Management, Aviation, or related field.Preferred: Diploma in Air Cargo Management or Freight Forwarding.Certifications: IATA Cargo Handling Training or equivalent is an advantage.ExperienceEntry Level: Freshers with knowledge of logistics and air cargo operations may apply.Experienced: 06 years of experience in air cargo operations, freight forwarding, or logistics preferred.Work EnvironmentAirport terminals, cargo handling facilities, and offices.Shift-based schedules, including nights, weekends, and public holidays.Frequent coordination with multiple stakeholders in a fast-paced environment.