picktime is a free online scheduling software that allows businesses and individuals to schedule appointments, meetings, and events quickly and easily. it offers a range of features such as automated reminders, calendar integration, customizable booking forms, and appointment confirmations.
picktime can be used by a variety of professionals, such as doctors, lawyers, therapists, and tutors, as well as businesses such as salons, gyms, and spas. it aims to simplify the scheduling process and streamline communication between service providers and their clients.
responsibilities
you will use email and chat applications to give clients quick answers to their queries.
identify customer needs and help customers use specific features
analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
collaborate with other team members and departments to ensure customer satisfaction
ask customers targeted questions to understand the root of the problem quickly
address and resolve customer complaints or concerns in a professional and timely manner
update our internal databases with information about technical issues and useful discussions with customers
stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
monitor customer complaints on social media and reach out to provide assistance
share feature requests and effective workarounds with team members
inform customers about new features and functionalities
follow up with customers to ensure their technical issues are resolved
gather customer feedback and share it with our product, sales, and marketing teams
prioritize and manage several open issues at one time
maintain jovial relationships with clients
requirements
0 - 1 year of chat or customer support, escalation experience in a b2b, b2c process
excellent verbal and written communication skills in english.
troubleshooting basic technical issues and suggesting possible solutions, or providing support in resolving them.
ability to multitask and prioritize tasks effectively in a fast-paced environment
patience when handling tough cases
demonstrate empathy and understanding while addressing customer needs and concerns.
stay updated with the latest product/service offerings and changes to effectively address customer inquiries.
ensuring customer satisfaction
be a fast learner, understand our product in and out
flexible to work in rotational shifts and weekends
open to taking additional responsibilities
0 - 2 Years
1 Openings
Not Disclosed
Face-to-Face interview
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