Customer Service Representative Graduate Jobs in Kolkata

Position Title: Customer Support RepresentativeLocation: Kolkata Employment Type: Full-TimeSalary: 20000 per monthLanguage: TeluguWere looking for a friendly and motivated Customer Support Representative to join our team. You will be the primary point of contact for customers, providing assistance via phone, email, and chat. Responsibilities include troubleshooting issues, answering questions, and offering product information. Youll document interactions in our CRM, escalate complex issues when needed, and ensure customers receive prompt and effective solutions.Responsibilities:1.Identifying hardware and software solutions.2.Troubleshooting technical issues.3.Resolving network issues.4.Installing and configuring hardware and software.Send ur cv to elakkiya.am2techs10@gmail.com

**Requirements: **1. Excellent English grammar with a typing speed of 50 wpm and high fluency inspoken English with an accent.2. Graduate degree required.3. Proficient English-speaking skills.4. Relevant experience in eCommerce end-to-end operations.5. Only candidates with experience in the relevant field may apply.6. Final interview round will be conducted with client representatives.**Responsibilities: **1. Respond to customer inquiries via chat, email, and phone promptly andprofessionally.2. Assist customers with order placement, product inquiries, account management,and issue resolution.3. Provide accurate and detailed information regarding company products, policies,and procedures.4. Handle customer complaints and resolve conflicts effectively and efficiently.5. Troubleshoot technical issues and escalate complex problems to appropriatedepartments.6. Ensure customer satisfaction by going above and beyond to meet their needsand expectations.7. Document all interactions with customers accurately in the CRM system.8. Collaborate with other team members to improve processes and enhance theoverall customer experience.9. Stay updated on industry trends and product knowledge to better assistcustomers.**Key Skills: **1. Excellent communication skills, both written and verbal.2. Strong problem-solving abilities.3. Ability to remain calm and composed under pressure.4. Attention to detail and accuracy.5. Empathy and patience when dealing with customers.6. Ability to multitask and prioritize tasks effectively.7. Proficiency in MS Office and CRM software.

Customer Service Representatives(KOLKATA ONLY)-International (US) process-Back Office process-Location at College More, Sector 5, Salt Lake-100% Night shift, with Drop facility upto 30km from office-5 days working, shift time 8PM-5AM Requirements:-Good Communication in English Verbal, Written, Comprehension-Computer Savvy (Knowledge of MS Word and MS Excel)-Willing to do night shift-GraduateRounds of Interview:- Day 1 - HR Interview/Aptitude Test/MS Word&Excel Test- Day 2 - Managerial Round

- Handling customer inquiries and providing appropriate solutions or responses.- Processing orders, returns, and exchanges.- Maintaining accurate records of customer interactions and transactions.- Resolving customer complaints and issues in a timely manner.- Communicating with customers via phone, email, chat, or in-person.- Collaborating with other departments to ensure customer satisfaction.- Following company policies and procedures.- Upselling or cross-selling products or services when appropriate.- Providing feedback to management to improve customer experience.- Maintaining a positive and professional attitude at all times.

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 2.00 pm to 12.00 am Mon-FriSalary 3-4 Lacs P.A.

Dear Freshers ,Urgent Requirement For International Inbound Voice Process In Wipro For Kolkata Location.Wipro Bpo.No Sales No Target.Please Go Through The Jd Carefully:* Excellent Spoken English Is Required( Mandatory)*Education Criteria- Undergraduate/Graduates*B.Sc, B.A, B.Com, M.A, Bba, B.Tech, Bca, Bhm,Hotel Management,Travel & Tourism Etc. Are Eligible.* Knowledge Of Basic Computer- Ms-Office( Ms-Word, Excel, Powerpoint) Preferred.* Candidates Should Have Graduation / 12Th Original All Semester Mark Sheets & Certificates.* Should Have A Pan Card & Aadhar Card.Should Vaccinated With The Double Dose.*Job Profile- Process Associates.* Salary- 14.2K In Hand +2K Night Shift Allowance +0-5K Incentives.* Shift Timing - Night Shift.* Pick-Up Or Drop Will Be Provided.Eligible Candidate Share Cv With Subject Kolkata Customer Service

Customer Service Associate Job Responsibilities: Maintains customer relationship by responding to inquiries; documenting actions. Prepares for customer inquiries by studying products, services, and customer service processes. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer. Records customer inquiries by documenting inquiry and response in customers accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Updates job knowledge by participating in educational opportunities. Accomplishes customer service and organization mission by completing related results as needed.

Customer service job, need to answer the customer queriesNo sales No target, Customer will call and the CCE will have to attend the queries and resolve them.Should have basic computer knowledge.Fixed shift Candidate from Kolkata are only applicable to apply.

Urgent hiring for an MNC in Kolkata! ! Desired Profile:? Must have excellent communication skills in English (both oral and written)? Willingness to work in night shift and join ASAP? Both experienced and freshers can applyOther Details: Process: inbound voice process (US healthcare) Night shift Work from office Salary 13.5K to 18.5 K inhand (depending upon experience and CTC) 5 days working & 2 days weekly off Location Salt Lake, sector -5 , KolkataJob Perks-: ? Fixed weekend (Sat & Sun) off? Cab drop facility provided? Subsidised meals ? No sales, no target ? PF & ESI available? Attendance allowance of 1k per month provided. ? Lucrative bonus and incentives available

We have Domestic Blended Chat Support campaign. Candidates would be working from there home, its a customer support desk job wherein any candidate who is having fluency in any of these 7 languages can apply like English, Hindi, Marathi, Telugu, Tamil, Kannada and Malayalam. Full time and Part time available Monday to Friday 10 am to 5 Pm and Saturday for 4 hours. This job is for those candidate who are either good in typing or good in Oral Communication as we have both Voice and Chat process available. Salary would be paid every week of Thursday and candidate need to have Laptop/Desktop or Android Mobile phone. Salary would be Rs 19500 per month, so candidate who are interested to apply can mail us and we would be more than happy sharing them the full details and role of the job

Take care of the CSR Clients our responsibilities will include:Developing and executing CSR programs as well as conducting periodic program reviews to assess outcomes and effectivenessActing as the focal point for the Company's CSR initiatives in geography and building relationships with community partners and key stakeholdersStaying abreast of relevant research and trends in the areas of focus and promoting best practicesPromoting employee volunteering initiatives in coordination with internal stakeholdersWork with marketing and PR teams to drive internal engagement and promote storytellingDriving budget & monitoring spending to deliver results in line with planned objectives

This is a full-time on-site role for a Customer Support Representative. As a Customer Support Representative, your responsibilities will include addressing customer inquiries and concerns via phone, email, and in-person, and ensuring customer satisfaction. You will also be responsible for troubleshooting and resolving issues related to customer orders, managing orders, and tracking shipments.QualificationsExcellent communication and customer service skillsProven experience in customer support and customer satisfactionAbility to troubleshoot and resolve customer issuesFamiliarity with customer service software, databases, and toolsBachelor degree in business administration, communication, or a related field is preferredRelevant experience in the jewelry industry is a plus.Industry - Luxury Goods & JewelryEmployment Type-Full-time

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri