Customer Service Manager Job Vacancies in Gujarat

Job Description - Customer ManagerCompany: Broad Air Conditioning India Pvt. Ltd.Position: Customer Manager - HVAC Chillers & VAMLocation: Surat, GujaratIndustry: HVAC / Air Conditioning / Chillers / VAMDepartment: Sales & Customer ManagementExperience: 2-5 years in HVAC, preferably Chillers and VAMEmployment Type: Full-timeAbout the RoleBroad Air Conditioning India Pvt. Ltd. is looking for an experienced Customer Manager to manage and develop business relationships with customers, consultants, contractors, OEMs and channel partners in the Surat and South Gujarat market.The ideal candidate should have strong technical and commercial knowledge of HVAC systems, chillers and VAM (Vapor Absorption Machines) and proven experience in handling industrial, commercial and institutional customers.Key ResponsibilitiesDevelop and maintain strong relationships with existing and prospective customers.Generate new business opportunities for chillers, VAM and HVAC solutions across Surat and surrounding markets.Identify upcoming projects in industries such as pharmaceuticals, chemicals, textiles, hospitals, hotels, commercial buildings and manufacturing.Meet customers, consultants, MEP consultants, EPC contractors and project decision-makers regularly.Understand customer requirements and recommend appropriate HVAC/chiller/VAM solutions.Prepare and coordinate technical and commercial proposals with the engineering and application teams.Manage the complete sales cycle from enquiry generation to negotiation, order booking and execution handover.Follow up on quotations, technical submittals, commercial negotiations and purchase orders.Develop relationships with consultants and ensure company products are specified in relevant projects.Monitor competitor activities, market trends, pricing and new project opportunities.Coordinate with service, application, project and internal sales teams to ensure customer satisfaction.Handle customer complaints and coordinate internally for timely resolution.Maintain accurate sales pipeline, enquiry status, forecast and customer records.Achieve assigned sales, revenue and customer-development targets.Conduct regular market visits and prepare reports on business opportunities and customer activities.Required Technical KnowledgeThe candidate should have a good understanding of:Chilled water HVAC systemsAir-cooled and water-cooled chillersVAM / Vapor Absorption ChillersCooling towers and associated HVAC equipmentHVAC system design fundamentalsHeat load and basic equipment selection conceptsEnergy-efficient HVAC solutionsIndustrial and commercial air-conditioning applicationsHVAC project execution and commissioning basicsDesired Candidate ProfileBachelor's/Diploma degree in Mechanical Engineering, HVAC, Refrigeration & Air Conditioning or a related field.3-6 years of relevant experience in HVAC sales/customer management.Experience specifically with chillers, VAM or large HVAC systems will be strongly preferred.Existing relationships with consultants, contractors, end users and industrial customers in Surat/South Gujarat will be an advantage.Strong communication, negotiation and presentation skills.Good commercial understanding and ability to manage sales negotiations.Willingness to travel extensively within Surat and surrounding industrial areas.Ability to work independently and coordinate effectively with cross-functional teams.Strong customer relationship management and business-development skills.Key Performance Indicators (KPIs)Sales and order-booking achievementNew customer acquisitionChiller/VAM project pipeline developmentConsultant and contractor engagementConversion of enquiries into ordersCustomer retention and repeat businessCollection/payment follow-up supportMarket coverage and customer visitsAccuracy of sales forecastingTarget Customer SegmentsThe candidate will primarily develop business across:Pharmaceutical and chemical industriesTextile and manufacturing industriesHospitals and healthcare facilitiesHotels and hospitalityCommercial buildingsData centres and critical cooling applicationsIndustrial plantsEPC contractorsMEP/HVAC consultantsReal-estate and infrastructure projectsInstitutional customersCompensationSalary: Competitive and commensurate with experience and industry standards.The position may include performance-based incentives linked to sales and business-development targets.Ideal CandidateAn ideal candidate is a customer-focused HVAC professional with strong chiller/VAM sales experience, an established network in the Surat/South Gujarat market, and the ability to convert technical requirements into commercial business opportunities.

We are looking for dedicated and enthusiastic Ground Staff to join our team in Ahmedabad. The ideal candidate will play a crucial role in the smooth operation of airport services.**Key Responsibilities:**- **Customer Service:** Greet passengers and assist them during check-in, baggage handling, and boarding, ensuring a positive travel experience.- **Baggage Handling:** Safely manage the loading and unloading of luggage to prevent damage and ensure timely delivery to passengers.- **Check-in Assistance:** Help passengers with the check-in process, including issuing boarding passes and verifying travel documents.- **Safety and Security:** Ensure that all safety and security procedures are followed, contributing to a safe travel environment.- **Communication:** Act as a link between passengers and airline staff, effectively conveying important information regarding flights and services.- **Maintenance of Cleanliness:** Ensure that areas are kept tidy and presentable for passengers, reflecting the professional image of the airline.**Required Skills and Expectations:**Candidates should be at least 10th pass and have a willingness to learn and grow in the airline industry. Strong communication skills, both verbal and written, are essential. A friendly and approachable demeanor is important for assisting passengers. Candidates should be able to work in a fast-paced environment and handle stressful situations calmly. A team-oriented attitude is crucial, along with basic problem-solving skills. Flexibility to work different shifts, including weekends and holidays, is expected. Previous experience is not mandatory, making this role ideal for freshers looking to start their career.

Company Name: AIS Techno Labs Pvt LtdDesignation: Project ManagerExperience Required: 4+ yearsLocation: Ahmadabad

We K9HR SOLUTIONS, Hensi Daslani (HR Recruiter - Mo. No. 90165 88793 Email ID : hr026. k9hrs@gmail.com) are looking for a customer-focused Store Executivewho will be responsible for managing day-to-dayshowroom operations while delivering an exceptionalcustomer experience. The role involves assisting walk-incustomers, coordinating sales activities, maintainingshowroom presentation, and ensuring smooth operationalexecution. The ideal candidate should be well-presented,proactive, and passionate about delivering excellentservice

As an Account Manager in Client Servicing, you will be responsible for managing client relationships and ensuring their satisfaction with our services. Your role will focus on understanding client needs, addressing any concerns, and delivering exceptional service. **Key Responsibilities:**- **Client Relationship Management:** Build and maintain strong relationships with clients by understanding their business needs and providing tailored solutions to ensure satisfaction.- **Project Coordination:** Oversee project timelines and deliverables, ensuring that all client projects are executed smoothly and according to deadlines.- **Communication & Reporting:** Serve as the main point of contact for clients, providing regular updates and reports on project status, performance metrics, and service improvements.- **Issue Resolution:** Address any client inquiries or issues promptly, ensuring timely resolution and maintaining high levels of client trust and engagement.- **Business Development:** Identify opportunities for upselling additional services or products to existing clients, driving growth for both the client and the company.**Required Skills and Expectations:**To be successful in this role, you should have 4 to 10 years of experience in client servicing or account management. Strong communication and interpersonal skills are essential, as you will be working closely with clients and internal teams. You should be adept at problem-solving and able to handle multiple projects simultaneously. A proactive approach to identifying client needs and opportunities is key. Familiarity with CRM software and project management tools will be beneficial. A positive attitude and a commitment to client satisfaction are crucial for this role.

We are hiring a Technician who will support new CarzSpa franchise openings by handling complete studio setup, including machine installations, lighting setup, equipment testing, and post-installation repair/AMC work.This role is critical in ensuring smooth franchise onboarding and continuous technical support.Key Responsibilities:-1. Studio Setup WorkVisit new franchise location and handle complete technical setup.Install detailing machines (vacuum, extractor, steam, RO, pressure washer).Setup lighting (ceiling lights, task lights, bay lights).Install and configure compressor, water line, drainage, and electric points.Check studio layout and ensure it matches CarzSpa standards.Run test operations for all machines after installation.Provide basic training to franchise staff on machine handling.2. Machine Installation & ConfigurationAssemble, mount, and configure machines according to guidelines.Calibrate equipment for correct pressure, suction, or temperature.Ensure safe wiring and load management for all electrical equipment.3. Machine Repair & AMC WorkAttend breakdown calls from franchise studios.Diagnose machine issues and perform on-site repair.Schedule and complete preventive AMC visits.Replace faulty parts and recommend upgrades when required.Maintain service logs and machine health reports.4. Technical Support & ReportingRequirementsITI / Diploma (Electrical / Mechanical / Electronics).Hands-on experience with machine installation or field service.Basic electrical wiring and load understanding.Comfortable with travel (frequent site visits).

We are seeking a dedicated Relationship Manager to join our team in Ahmedabad. The ideal candidate will have 2 to 8 years of experience and a graduate degree. This full-time position requires a professional who excels in building and maintaining strong relationships with clients.Position:- Relationship ManagerLocation:- AhmedabadQualification:- graduationExperience:- Minimum 2 yearsNeed minimum 2 years experience in sale of insurance, mutual funds, loan sales, financial products etc...Interested candidate can contact on 7623888872

Job SummaryAn Air Hostess is responsible for ensuring the safety, comfort, and satisfaction of passengers during flights. The role includes welcoming passengers, conducting safety demonstrations, serving meals and beverages, handling emergencies, and maintaining excellent customer service standards throughout the journey.Key ResponsibilitiesPassenger ServiceWelcome passengers onboard in a professional and friendly manner.Assist passengers with seating arrangements and cabin luggage.Provide information regarding flight schedules, safety procedures, and onboard services.Ensure passengers are comfortable throughout the flight.Safety & SecurityConduct pre-flight safety checks of emergency equipment.Demonstrate safety procedures and emergency protocols to passengers.Ensure all passengers comply with aviation safety regulations.Handle emergency situations calmly and efficiently.Administer first aid when required.In-Flight OperationsServe meals, snacks, and beverages to passengers.Maintain cleanliness and hygiene inside the aircraft cabin.Monitor passenger behavior and address any issues professionally.Coordinate with pilots and ground staff for smooth operations.Customer Relationship ManagementResolve passenger complaints and concerns politely.Deliver high-quality hospitality and customer experience.Assist elderly passengers, children, and passengers with special needs.Documentation & ReportingPrepare flight reports and incident documentation.Maintain records of onboard sales and inventory if applicable.Required SkillsExcellent communication and interpersonal skills.Strong customer service and hospitality skills.Good problem-solving and decision-making ability.Ability to remain calm under pressure.Teamwork and coordination skills.Grooming and professional appearance.Basic knowledge of aviation safety procedures.Educational QualificationMinimum: 10+2 (Higher Secondary).Diploma or Degree in Hospitality, Aviation, or Tourism preferred.Cabin Crew certification is an advantage.Eligibility CriteriaGood command of English and Hindi.Pleasant personality and positive attitude.Physically fit and medically healthy.Good eyesight and hearing.Ability to swim is preferred by many airlines.ExperienceFreshers can apply.Prior experience in hospitality, customer service, hotel management, or aviation is an added advantage.Working ConditionsRotational shifts including nights, weekends, and holidays.Domestic and international travel opportunities.Long working hours and time-zone adjustments.Salary Range (India)Fresher: 25,000 - 45,000 per monthExperienced Cabin Crew: 50,000 - 1,20,000+ per monthInternational airlines may offer higher salary packages and travel benefits.