12th Pass Freshers For Customer Care Executive

We are looking for a Customer Care Executive who will handle customer inquiries and provide assistance to ensure a positive experience. This is a great opportunity for freshers who are passionate about helping people.

Key Responsibilities:

1. **Respond to Customer Queries**: Engage with customers through phone, email, or chat to address their questions and provide clear, accurate information.

2. **Resolve Issues**: Troubleshoot customer problems effectively by identifying the root cause and providing appropriate solutions in a timely manner.

3. **Maintain Records**: Keep detailed records of customer interactions, issues faced, and resolutions provided, ensuring information is accurate and up-to-date.

4. **Follow Up**: Proactively reach out to customers to follow up on unresolved issues or inquiries, ensuring they feel valued and their concerns are being addressed.

5. **Provide Product Information**: Communicate details about products or services, helping customers make informed choices that meet their needs.

Required Skills and Expectations:

The ideal candidate should have excellent communication skills in both English and Hindi, allowing for clear interactions with customers. A friendly and approachable demeanor is essential to create a positive experience for each customer. Attention to detail is important for accurately documenting interactions. Candidates should be able to manage time effectively while working independently from home and should be willing to learn about our products and services to assist customers better.

• Experience

  Fresher

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 40 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home