Customer Service Manager 10th Pass Jobs in Mumbai

We are seeking a motivated Airlines Executive to join our team in Mumbai. This role is ideal for individuals with 0 to 5 years of experience who are passionate about the airline industry and customer service. The successful candidate will help enhance the travel experience for our customers.Key Responsibilities:1. Customer Service: Assist passengers from check-in to boarding, addressing inquiries and resolving issues to ensure a smooth travel experience.2. Ticketing and Reservations: Manage ticket bookings and changes, ensuring accuracy in transactions and helping customers understand their travel options.3. Flight Information: Provide up-to-date information on flight schedules, delays, and cancellations, maintaining communication with both customers and airline staff.4. Documentation: Ensure all necessary travel documents are in order, helping customers with identification, visas, and any paperwork required for travel.5. Collaboration: Work closely with other teams such as ground staff and guest services to maintain high service standards and operational efficiency.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with customers and colleagues. Strong problem-solving abilities are essential for addressing travel-related issues. Attention to detail is crucial for accurate ticketing and documentation. The ideal candidate is enthusiastic, adaptable, and ready to work in a fast-paced environment, with a commitment to providing exceptional service. A positive attitude and the ability to work well under pressure are also highly valued.

As an Airport Representative in Mumbai, you will be the first point of contact for travelers, ensuring they have a smooth and pleasant experience at the airport. This role is ideal for individuals looking to start their career in the travel industry.Key Responsibilities:1. Customer Assistance: Greet passengers as they arrive and assist them with check-in, baggage handling, and any inquiries they may have.2. Flight Information Coordination: Provide passengers with up-to-date information regarding flight schedules, delays, and gate changes to keep them informed.3. Problem Resolution: Address any issues or concerns raised by passengers quickly and effectively, ensuring their needs are met.4. Service Promotion: Inform travelers about available services and promotions at the airport, enhancing their overall experience.5. Collaboration: Work closely with airline staff and other airport personnel to facilitate smooth operations and enhance customer satisfaction.To succeed in this role, you should possess strong communication and interpersonal skills, as you will interact with diverse travelers. A friendly and approachable demeanor, along with problem-solving abilities, is essential. Attention to detail and the ability to operate in a fast-paced environment are also crucial. Candidates should have completed their 12th grade and can range from fresh graduates to those with up to five years of experience in customer service or related fields. The role requires you to work full-time from the office at the airport.

We are looking for a dedicated Airport Manager to oversee daily operations at our Mumbai airport. This role is essential for ensuring a smooth travel experience for passengers and efficient functioning of airport services.As an Airport Manager, you will be responsible for managing various airport operations. You will coordinate with airlines, ground staff, and security to ensure all flights operate on time. Ensuring health and safety protocols are followed is crucial. You will handle passenger issues, work to resolve complaints, and improve customer satisfaction. Additionally, you will monitor resources, including staff and equipment, to optimize airport efficiency. Key responsibilities include:1. Flight Coordination: Manage the scheduling and ground handling of flights to minimize delays and enhance passenger services.2. Team Management: Supervise and train airport staff, ensuring that all employees understand their roles and responsibilities for effective operation.3. Safety and Compliance: Implement safety regulations and ensure compliance with aviation laws and standards.4. Customer Service: Address passenger queries and concerns, aiming to provide a positive travel experience for everyone.To succeed in this role, you should possess strong communication and problem-solving skills. Being organized and able to work in a fast-paced environment is crucial. A background in customer service or airport operations is an advantage, but not required. Most importantly, a passion for travel and helping people is essential in this position.

Job SummaryGround Staff are responsible for ensuring smooth airport operations by assisting passengers, coordinating baggage handling, managing check-in and boarding procedures, and maintaining safety and service standards. They serve as the face of the airline, ensuring a positive passenger experience and efficient flight operations.Key ResponsibilitiesPassenger HandlingAssist passengers during check-in, security checkpoints, boarding, and arrivals.Verify passenger documents, passports, and tickets.Provide information regarding flight schedules, delays, and gate changes.Handle passenger queries, complaints, and special assistance requests (PRM, unaccompanied minors, elderly passengers).Check-In & Boarding OperationsOperate the departure control system (DCS) to check in passengers and issue boarding passes.Tag and check baggage, ensuring weight and security regulations are followed.Coordinate boarding announcements and escort passengers to the aircraft when needed.Ensure accuracy of the passenger manifest.Baggage Handling SupportCoordinate with ramp and baggage handling teams for loading/offloading.Manage lost, delayed, or damaged baggage reports.Assist in baggage tracing and documentation.Safety & Security ProceduresFollow all airport and airline safety guidelines.Ensure restricted areas are secured and only authorized personnel access them.Report any suspicious activity or security concerns immediately.Customer ServiceProvide excellent customer service at all times.Assist VIP passengers, transit passengers, and passengers requiring special care.Handle service recovery during delays, cancellations, or disruptions.Coordination & CommunicationWork closely with cabin crew, airport authorities, and ground handling agents.Relay flight-related information to the operations control center.Support load control, gate coordination, and aircraft turnaround processes.Administrative TasksMaintain documentation and operational reports.Update flight information systems.Assist with daily shift handovers and briefings.Required Skills & QualificationsSkillsStrong communication and interpersonal skillsCustomer service orientationProblem-solving and quick decision makingAbility to multitask and work under pressureTeamwork and coordinationBasic computer and system-handling skillsQualificationsMinimum: 10+2 (Higher Secondary) or equivalentBachelors degree preferred (for senior roles)Fluency in English and local languagesBasic knowledge of aviation operations (training can be provided)Age and grooming standards as per airline policyWork EnvironmentShift-based work, including weekends and holidaysStanding for extended hoursFast-paced and high-pressure airport environment

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

Hiring for 7 Airport Jobs For Staff Nurse Jobs in Mumbai, Chennai, Kozhikode/Calicut, Coimbatore, Tiruchirappalli/Trichy, Puducherry, Rajkot, Bhubaneswar, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Bachelor of Hotel Management, B.Pharma, B.Sc, Other Bachelor Degree, Post Graduate Diploma, M.Pharma, M.Sc with Good knowledge in Medical Billing, Staff Nurse, Health Officer, Nursing, GNM Nurse, Hospital Pharmacist, Airport Operation, Airport Supervisor, Airline Customer Service etc.