Customer Service Manager Fresher Jobs in Mumbai

We are looking for an Air Ticketing Executive to join our team in Mumbai. This role is ideal for individuals who are detail-oriented and enjoy customer service in the travel industry. The ideal candidate should be proactive in helping clients book their flights efficiently and effectively.Key Responsibilities:- Flight Booking: Assist customers in booking domestic and international flights according to their preferences and budgets, ensuring a smooth booking experience.- Ticket Issuance: Generate and issue electronic tickets using the airline's booking system, verifying all details to ensure accuracy and compliance with airline policies.- Customer Support: Provide prompt and courteous support to customers before, during, and after ticketing, addressing their queries and concerns professionally.- Rescheduling and Cancellations: Handle requests for changes or cancellations, ensuring compliance with airline regulations and informing customers about relevant policies.- Payment Processing: Process payments for flight bookings, ensuring all transactions are secure and correctly documented.- Record Maintenance: Maintain accurate records of all ticketing transactions, updates, and customer interactions to streamline future reference and audits.Required Skills and Expectations:The ideal candidate should have excellent communication skills in English, both written and verbal. A strong attention to detail and a proactive attitude are crucial for success in this role. Candidates should be comfortable working in a fast-paced environment and possess basic computer skills. A customer-friendly approach and a willingness to learn about airline operations and booking systems are essential. Candidates with prior experience in travel or customer service will be preferred but are not mandatory.

We are seeking a motivated Airlines Executive to join our team in Mumbai. This role is ideal for individuals with 0 to 5 years of experience who are passionate about the airline industry and customer service. The successful candidate will help enhance the travel experience for our customers.Key Responsibilities:1. Customer Service: Assist passengers from check-in to boarding, addressing inquiries and resolving issues to ensure a smooth travel experience.2. Ticketing and Reservations: Manage ticket bookings and changes, ensuring accuracy in transactions and helping customers understand their travel options.3. Flight Information: Provide up-to-date information on flight schedules, delays, and cancellations, maintaining communication with both customers and airline staff.4. Documentation: Ensure all necessary travel documents are in order, helping customers with identification, visas, and any paperwork required for travel.5. Collaboration: Work closely with other teams such as ground staff and guest services to maintain high service standards and operational efficiency.Required Skills and Expectations:Candidates should possess excellent communication skills to interact effectively with customers and colleagues. Strong problem-solving abilities are essential for addressing travel-related issues. Attention to detail is crucial for accurate ticketing and documentation. The ideal candidate is enthusiastic, adaptable, and ready to work in a fast-paced environment, with a commitment to providing exceptional service. A positive attitude and the ability to work well under pressure are also highly valued.

We are looking for a dedicated Airport Manager to oversee daily operations at our Mumbai airport. This role is essential for ensuring a smooth travel experience for passengers and efficient functioning of airport services.As an Airport Manager, you will be responsible for managing various airport operations. You will coordinate with airlines, ground staff, and security to ensure all flights operate on time. Ensuring health and safety protocols are followed is crucial. You will handle passenger issues, work to resolve complaints, and improve customer satisfaction. Additionally, you will monitor resources, including staff and equipment, to optimize airport efficiency. Key responsibilities include:1. Flight Coordination: Manage the scheduling and ground handling of flights to minimize delays and enhance passenger services.2. Team Management: Supervise and train airport staff, ensuring that all employees understand their roles and responsibilities for effective operation.3. Safety and Compliance: Implement safety regulations and ensure compliance with aviation laws and standards.4. Customer Service: Address passenger queries and concerns, aiming to provide a positive travel experience for everyone.To succeed in this role, you should possess strong communication and problem-solving skills. Being organized and able to work in a fast-paced environment is crucial. A background in customer service or airport operations is an advantage, but not required. Most importantly, a passion for travel and helping people is essential in this position.

Job Summary:The Air Ticketing Executive is responsible for managing flight bookings, reservations, and ticket issuance for domestic and international travel. The role involves handling customer inquiries, providing fare quotations, processing payments, and ensuring compliance with airline policies and travel regulations. The executive acts as the primary point of contact between customers and airlines, ensuring a smooth and satisfactory booking experience.Key Responsibilities: 1. Flight Booking & TicketingHandle flight reservations, ticket issuance, reissuance, and cancellations through Global Distribution Systems (GDS) such as Amadeus, Galileo, Sabre, or Abacus.Verify passenger information, travel routes, and fare accuracy before ticket issuance.Manage Passenger Name Records (PNRs) and ensure timely updates and confirmations.Process refunds, date changes, and ticket exchanges as per airline rules and policies. 2. Customer Service & CommunicationInteract professionally with clients to provide flight options, fare quotes, and travel advice.Respond to queries regarding baggage rules, flight schedules, and visa requirements.Handle customer complaints and resolve booking issues promptly.Maintain high levels of courtesy, patience, and professionalism in all communications. 3. Documentation & CoordinationMaintain accurate records of bookings, sales reports, and customer details.Coordinate with airlines, consolidators, and travel partners for group bookings or special services.Ensure that all travel documentation (tickets, itineraries, receipts, and invoices) is delivered accurately and on time.Reconcile daily ticket sales and prepare financial or audit reports when required. 4. System & Policy ManagementKeep updated with changes in airline fares, schedules, and reservation systems.Ensure compliance with IATA and airline regulations, refund policies, and security procedures.Stay informed about travel restrictions, visa requirements, and COVID/travel advisories when applicable.Qualifications and Requirements:Minimum qualification: 10+2 (HSC); Bachelors degree in Travel, Tourism, or Hospitality preferred.Diploma or certification in Air Ticketing / IATA / Travel & Tourism is highly desirable.13 years of experience in airline ticketing or travel agency operations preferred.Proficiency in GDS systems (Amadeus, Galileo, Sabre, Abacus).Strong computer literacy (MS Office, Email, CRM tools).Excellent communication, interpersonal, and customer service skills.Attention to detail and ability to work under pressure.Key Skills:Airline reservation and GDS proficiencyTicketing and fare calculationCustomer relationship managementProblem-solving and multitaskingKnowledge of IATA codes and travel documentationCommunication and teamworkAccuracy and time managementBehavioral Attributes:Courteous and professional demeanorPatience and adaptabilityTeam spirit and collaborationIntegrity and confidentialityPositive attitude and willingness to learnPerformance Indicators:Accuracy and timeliness of ticket issuanceCustomer satisfaction and feedback ratingsSales targets and revenue contributionCompliance with airline policies and travel regulationsEfficiency in handling booking amendments and cancellations

Hiring for 7 Airport Jobs For Staff Nurse Jobs in Mumbai, Chennai, Kozhikode/Calicut, Coimbatore, Tiruchirappalli/Trichy, Puducherry, Rajkot, Bhubaneswar, for Freshers,Required Educational Qualification is : Higher Secondary, Secondary School, Bachelor of Hotel Management, B.Pharma, B.Sc, Other Bachelor Degree, Post Graduate Diploma, M.Pharma, M.Sc with Good knowledge in Medical Billing, Staff Nurse, Health Officer, Nursing, GNM Nurse, Hospital Pharmacist, Airport Operation, Airport Supervisor, Airline Customer Service etc.