- Oversee day-to-day operations of the shop: The shop manager is responsible for ensuring the smooth running of the shop, including managing inventory, supervising staff, and coordinating with suppliers.
- Develop and implement sales strategies: The shop manager should come up with effective sales strategies to drive revenue and increase customer retention. This may include promotions, discounts, and loyalty programs.
- Maintain a high level of customer service: A key responsibility of the shop manager is to ensure that customers are satisfied with their shopping experience. This includes addressing any customer complaints or issues in a timely and professional manner.
- Train and supervise staff: The shop manager is in charge of hiring, training, and supervising shop staff. This involves setting expectations, providing feedback, and ensuring that all employees are performing their roles effectively.
- Handle order processing and inventory management: The shop manager should be proficient in managing orders, tracking inventory, and ensuring that products are well-stocked at all times.
Required skills and expectations:
- Strong product knowledge: The shop manager should have a good understanding of the products being sold in the shop in order to assist customers and drive sales.
- Excellent teamwork skills: The shop manager should be able to collaborate effectively with the shop staff to achieve common goals and objectives.
- Exceptional customer service skills: The shop manager should have a customer-centric approach and be able to handle all customer interactions with professionalism and courtesy.
- Proficient in retail operations: The shop manager should have a good understanding of retail operations, including sales, merchandising, and inventory management.
- Effective communication skills: The shop manager should be able to communicate clearly and effectively with staff, customers, and suppliers.