Customer Care Executive Female 12th Pass Jobs in Shillong

We are looking for a dedicated Customer Care Executive to join our team in Shillong. This role is ideal for freshers who are eager to learn and start their careers in customer service.**Key Responsibilities:**- **Assist Customers:** Respond to customer inquiries via phone, email, or chat, providing accurate information and support to ensure a positive experience.- **Resolve Issues:** Address and resolve customer complaints or concerns effectively, guiding them through solutions and ensuring their satisfaction.- **Maintain Records:** Keep detailed notes of customer interactions and transactions in our system to enhance service quality and track customer feedback.- **Promote Products:** Inform customers about new products or services, helping them make informed decisions and showcasing our offerings.- **Collaborate with Teams:** Work closely with other departments to ensure customer needs are met, sharing feedback and insights to improve processes.**Required Skills and Expectations:**- **Communication Skills:** Strong verbal and written communication skills are essential for interacting with customers and conveying information clearly.- **Interpersonal Skills:** A friendly and polite attitude is important to build rapport with customers and manage interactions professionally.- **Problem-Solving Abilities:** Must be able to think critically and find solutions to customer issues, demonstrating patience and empathy.- **Adaptability:** Ability to work in a fast-paced environment and handle various customer queries efficiently.- **Team Player:** Willingness to collaborate and support colleagues to achieve common goals and improve overall customer satisfaction.Candidates should have completed their 12th grade and be ready to work full-time from the office.

Job OverviewWe are seeking a dedicated and customer-oriented Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities Respond to Inquiries Answer customer inquiries via phone. Provide accurate information regarding products and servicesSkills: Fluency in English is a must, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to handle stressful situations. Ability to work independently and as part of a team.