Interview For Customer Care Executive || 12th Pass - Freshers

We are looking for a dedicated Customer Care Executive to join our team in Shillong. This role is ideal for freshers who are eager to learn and start their careers in customer service.

Key Responsibilities:

- Assist Customers: Respond to customer inquiries via phone, email, or chat, providing accurate information and support to ensure a positive experience.

- Resolve Issues: Address and resolve customer complaints or concerns effectively, guiding them through solutions and ensuring their satisfaction.

- Maintain Records: Keep detailed notes of customer interactions and transactions in our system to enhance service quality and track customer feedback.

- Promote Products: Inform customers about new products or services, helping them make informed decisions and showcasing our offerings.

- Collaborate with Teams: Work closely with other departments to ensure customer needs are met, sharing feedback and insights to improve processes.

Required Skills and Expectations:

- Communication Skills: Strong verbal and written communication skills are essential for interacting with customers and conveying information clearly.

- Interpersonal Skills: A friendly and polite attitude is important to build rapport with customers and manage interactions professionally.

- Problem-Solving Abilities: Must be able to think critically and find solutions to customer issues, demonstrating patience and empathy.

- Adaptability: Ability to work in a fast-paced environment and handle various customer queries efficiently.

- Team Player: Willingness to collaborate and support colleagues to achieve common goals and improve overall customer satisfaction.

Candidates should have completed their 12th grade and be ready to work full-time from the office.

• Experience

  Fresher

• No. of Openings

  10

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face Interview Location

  LOWER LACHUMIERE SHILLONG