Customer Care Executive Female 10th Pass Jobs in Dehradun

Working Hours: Monday to Saturday, 9:00 AM - 6:00 PMJob ResponsibilitiesAs a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.Your responsibilities include:* Verify customer orders received through Shopify.* Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.* Ask customers to verify whether the shipping address entered on the website is correct.* Update the address in the system if the customer requests any changes.* Coordinate with the dispatch team to ensure orders are shipped to the correct address.* Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.* Respond to customer messages professionally and promptly.* Maintain accurate records of customer conversations and order updates.Requirements* Good communication skills in Hindi and basic English.* Comfortable using WhatsApp, Shopify, and basic computer applications.* Ability to communicate politely and solve customer queries.* Strong attention to detail to avoid address and shipping errors.* Responsible, organized, and able to work independently from home.Preferred Skills* Previous experience in customer support or e-commerce is an advantage.* Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.

- Open the store on time in the morning and ensure proper closing procedures in the evening, including the safety of the store keys.- Greet customers warmly, respond to their questions, and provide detailed information about Ayurvedic products.- Strive to achieve individual and store-level sales goals by actively participating in promotions and cross-selling products.- Provide comprehensive information about Ayurvedic medicines, formulations, and health benefits.- Use tools and resources provided by the company to effectively demonstrate product benefits.- Maintain a neat and attractive display of products, regularly updating arrangements to engage customers.- Ensure the cleanliness and ambience of the store at all times, maintaining an organized appearance.- Handle customer complaints promptly and effectively to restore satisfaction.- Participate in inventory management, cash reconciliation, order deliveries, and accurate record-keeping.- Collaborate with the team to manage daily tasks such as product refills, customer communication, and store upkeep.- Encourage satisfied customers to refer others by building trust and offering excellent service.- Follow company guidelines and contribute meaningfully to team activities.- Focus on customer satisfaction while promoting Ayurvedic health and wellness.

Require a candidate for tellecalling and office assisting .general knowledge of computer , fluent in English and Hindi language.lead generation follow up with clients.freshers are welcome .female only.