Customer Support Executive Jobs For Freshers - Dehradun

Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM

Job Responsibilities

As a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.

Your responsibilities include:

* Verify customer orders received through Shopify.

* Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.

* Ask customers to verify whether the shipping address entered on the website is correct.

* Update the address in the system if the customer requests any changes.

* Coordinate with the dispatch team to ensure orders are shipped to the correct address.

* Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.

* Respond to customer messages professionally and promptly.

* Maintain accurate records of customer conversations and order updates.

Requirements

* Good communication skills in Hindi and basic English.

* Comfortable using WhatsApp, Shopify, and basic computer applications.

* Ability to communicate politely and solve customer queries.

* Strong attention to detail to avoid address and shipping errors.

* Responsible, organized, and able to work independently from home.

Preferred Skills

* Previous experience in customer support or e-commerce is an advantage.

* Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Other

• Gender

  Female

• Age Limit

  18 - 27 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Annual Bonus

• Face Interview Location

  Ajabpur Dehradun