Customer Support Executive Jobs For Freshers - Dehradun

Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM

Job Responsibilities

As a Customer Support & Order Verification Executive, you will be responsible for handling customer communication after orders are placed on our Shopify website.

Your responsibilities include:

Verify customer orders received through Shopify.

Contact customers via WhatsApp or phone to confirm their delivery address before dispatch.

Ask customers to verify whether the shipping address entered on the website is correct.

Update the address in the system if the customer requests any changes.

Coordinate with the dispatch team to ensure orders are shipped to the correct address.

Handle customer queries related to orders, shipping, delivery, warranty, returns, and after-sales support.

Respond to customer messages professionally and promptly.

Maintain accurate records of customer conversations and order updates.

Requirements

Good communication skills in Hindi and basic English.

Comfortable using WhatsApp, Shopify, and basic computer applications.

Ability to communicate politely and solve customer queries.

Strong attention to detail to avoid address and shipping errors.

Responsible, organized, and able to work independently from home.

Preferred Skills

Previous experience in customer support or e-commerce is an advantage.

Experience with Shopify, WhatsApp Business, or order management is preferred but not mandatory.

• Experience

  0 - 2 Years

• No. of Openings

  1

• Education

  12th Pass

• Role

  Customer Support Executive

• Industry Type

  Other

• Gender

  Female

• Age Limit

  18 - 27 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Annual Bonus

• Face Interview Location

  Ajabpur Dehradun