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Customer Care Executive 12th Pass Jobs in Erode

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  • Fresher
  • 1.3 Lac/Yr
  • Erode
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Domestic BPO Domestic Calling Domestic Voice Process Inbound Process Inbound Calls Inbound Voice Process
We are looking for dedicated female candidates to join our team as Customer Care Executives. This is a full-time work-from-home position suitable for freshers who have completed their 12th grade. As a Customer Care Executive, you will primarily be responsible for addressing customer inquiries and providing exceptional service. You will assist customers with their questions, issues, or complaints via phone, email, or chat, ensuring a positive experience with our brand.Key responsibilities include:1. **Answering Customer Inquiries:** You will communicate with customers to understand their needs and respond promptly to their questions, providing accurate information about our products and services.2. **Resolving Issues:** You will help troubleshoot customer issues, find suitable solutions, and ensure customer satisfaction through effective communication and follow-ups.3. **Maintaining Records:** You will document customer interactions, feedback, and issues in our database to help improve service quality and track customer trends.4. **Product Knowledge:** You will need to stay well-informed about our offerings to provide accurate and helpful information to customers.The ideal candidate should possess strong communication skills, a friendly disposition, and the ability to empathize with customers. A basic understanding of computers and internet usage is essential. Additionally, you should demonstrate resilience, patience, and a passion for delivering excellent customer service.
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Sales & Customer Service Skills Product Knowledge Operational Skills Soft Skills & Personal Traits Performance-Oriented Traits
Job Opening: Sales Executive Jewelry StorePosition: Sales ExecutiveLocation: Gobichettipalayam, Avinashi.Working Hours: 9:00 AM to 9:00 PMGender: Open to both male and female candidatesRoles and Responsibilities of Sales Executives Jewelry Store1. Customer Engagement & Relationship BuildingGreet and assist customers in a courteous and professional manner.Understand customer needs and preferences to provide personalized product recommendations.Build long-term relationships to encourage repeat business and referrals.2. Sales & Revenue GenerationActively promote and sell jewelry products to meet or exceed individual and store sales targets.Upsell and cross-sell complementary items to enhance the overall shopping experience.Participate in promotional and marketing initiatives to drive store footfall and sales.3. Product Knowledge & PresentationMaintain in-depth knowledge of the stores product range, including materials, craftsmanship, pricing, and certifications.Clearly explain product features, quality standards, and after-sales services to customers.Ensure proper handling and display of jewelry items to maintain store aesthetics and product integrity.4. Inventory Management & Stock ControlAssist in inventory tracking and stocktaking processes.Report low stock levels and coordinate with the store manager for timely replenishment.Ensure all items are properly tagged and stored in accordance with store policies.5. Operational ComplianceAdhere to all security protocols to minimize risk and ensure the safety of merchandise and personnel.Follow billing, cash handling, and documentation procedures with accuracy and integrity.Ensure compliance with all company policies and industry regulations, including quality and authenticity standards.6. After-Sales SupportProvide guidance on jewelry maintenance, care, and warranty services.Address customer concerns, returns, and repairs professionally and efficiently.Follow up with clients post-purchase to ensure satisfaction and encourage loyalty.7. Team CollaborationWork collaboratively with fellow team members and management to achieve overall store objectives.Participate in regular training and development programs to enhance product knowledge and selling skills.Support new team members with onboarding and guidance, when required.--- Accommodation & MealsAccommodation provided for both male and female staffMeals: Breakfast and lunch providedDinner: To be arranged by the employees--- BenefitsProvident Fund (PF) and Employee State Insurance (ESI) coverageGratuity and bonus as per company normsAttractive incentives based on monthly sales performance--- Interested Candidates, Please Contact:Senthil Kumar R Mobile: +91 81909 00902 Email: fortunamanpower22@gmail.com
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