Customer Care Executive 12th Pass Fresher Jobs in Erode

As a Customer Care Executive, you will play a vital role in supporting our customers and ensuring their satisfaction. This position is ideal for freshers looking to start their career in customer service. You will work full time from home, allowing you to balance work and personal life effectively. Key Responsibilities:- Respond to Customer Inquiries: Use phone calls, emails, and chats to answer questions, resolve issues, and provide information about products and services.- Assist with Order Processing: Help customers with placing orders, tracking shipments, and handling returns or exchanges, ensuring a smooth purchasing experience.- Maintain Customer Records: Update and manage customer information in our database accurately, helping us to improve service quality and follow-up processes.- Provide Product Information: Educate customers about our products, guiding them to make informed decisions based on their needs.- Resolve Complaints: Listen to customer concerns and work to resolve issues professionally and efficiently, ensuring customer satisfaction.Required Skills and Expectations:Candidates should possess excellent communication skills, both verbal and written, to interact effectively with customers. A friendly and patient attitude is essential for providing outstanding customer service. Basic computer skills are necessary for using software and handling online inquiries. You should be a good listener, able to empathize with customers and understand their needs. Since this position is remote, self-discipline and time management skills are important to ensure productivity while working from home.

Job Opening: Sales Executive Jewelry StorePosition: Sales ExecutiveLocation: Gobichettipalayam, Avinashi.Working Hours: 9:00 AM to 9:00 PMGender: Open to both male and female candidatesRoles and Responsibilities of Sales Executives Jewelry Store1. Customer Engagement & Relationship BuildingGreet and assist customers in a courteous and professional manner.Understand customer needs and preferences to provide personalized product recommendations.Build long-term relationships to encourage repeat business and referrals.2. Sales & Revenue GenerationActively promote and sell jewelry products to meet or exceed individual and store sales targets.Upsell and cross-sell complementary items to enhance the overall shopping experience.Participate in promotional and marketing initiatives to drive store footfall and sales.3. Product Knowledge & PresentationMaintain in-depth knowledge of the stores product range, including materials, craftsmanship, pricing, and certifications.Clearly explain product features, quality standards, and after-sales services to customers.Ensure proper handling and display of jewelry items to maintain store aesthetics and product integrity.4. Inventory Management & Stock ControlAssist in inventory tracking and stocktaking processes.Report low stock levels and coordinate with the store manager for timely replenishment.Ensure all items are properly tagged and stored in accordance with store policies.5. Operational ComplianceAdhere to all security protocols to minimize risk and ensure the safety of merchandise and personnel.Follow billing, cash handling, and documentation procedures with accuracy and integrity.Ensure compliance with all company policies and industry regulations, including quality and authenticity standards.6. After-Sales SupportProvide guidance on jewelry maintenance, care, and warranty services.Address customer concerns, returns, and repairs professionally and efficiently.Follow up with clients post-purchase to ensure satisfaction and encourage loyalty.7. Team CollaborationWork collaboratively with fellow team members and management to achieve overall store objectives.Participate in regular training and development programs to enhance product knowledge and selling skills.Support new team members with onboarding and guidance, when required.--- Accommodation & MealsAccommodation provided for both male and female staffMeals: Breakfast and lunch providedDinner: To be arranged by the employees--- BenefitsProvident Fund (PF) and Employee State Insurance (ESI) coverageGratuity and bonus as per company normsAttractive incentives based on monthly sales performance--- Interested Candidates, Please Contact:Senthil Kumar R Mobile: +91 81909 00902 Email: fortunamanpower22@gmail.com