Customer Associate Female 12th Pass Jobs in Raipur

Job Description:Join our team as a Customer Support Executive where you'll play a vital role in ensuring our customers receive prompt and high-quality assistance. Your responsibilities include resolving customer queries efficiently, explaining company policies and benefits, and maintaining overall customer satisfaction. Here's what the role entails:Responsibilities:Address assigned customer calls promptly and work towards effective resolutions.Strive to deliver exceptional customer experiences consistently.Provide speedy and efficient solutions to customer issues.Mandatory Requirements:Good English Communication SkillsGraduates Perks/Benefits:Enjoy a supportive and enriching work environment.Lucrative incentive structure to recognize your efforts.Free TransportFree Accommodation for up to 6 months for candidates who reside out of Raipur & Naya RaipurComprehensive health insurance, PF, and ESI coverage provided.Salary:15000/- (monthly CTC)About Us:Established in 2012, Square Business Services Pvt Ltd is a prominent provider of professional services based in Hyderabad, India. Originally focusing on skill development and staffing, we have evolved into the preferred recruitment partner for numerous corporations in the twin cities. Our expertise spans finance & accounting, BPO, customer experience, and various other professional domains, catering to both domestic and international sectors. With a workforce exceeding 10,000 and certifications in ISO 9001 & 27001, we are dedicated to delivering exceptional service and surpassing expectations.

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.JOB RESPONSIBILITIES Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn. Understand customers objectives and how they translate to outcomes. Develop new & improve existing new user guides & documentation of the product features & capabilities. Identify opportunities for up-sell and cross-sell. Bring intelligent product feedback and recommendations from customers back to Product & Tech teams. Conduct ongoing operational reviews and suggest process improvements.

RequirementProcess - voiceLanguage - Hindi & English (Written & Verbal)Basic English language must required.Salary - It depends on your interview. Shift - 9 hoursInterview timing - 10 AM to 5 PM

Job Description DetailVacancy Type - PermanentDepartment - Customer Service Designation - Customer Support AssociateProcess - Voice & Non Voice ( BPO)Client - Ajio / MeeshoLocation - RaipurNo. Of Vacancy - 35Last Date To Apply - 10th Apr,2023Eligibility CriteriaGood Communication Skills 12th, Diploma or Graduation / Freshers18+ Year of Age Any bachelor's degree Good writing skills.He/She should be able to write & speak ( hindi /English)Salary - 8k in hand + Incentive & Night Allowance ( Meesho)10k in hand + incentive + Night allowance ( Ajio)Selection ProcessInterview round with HR.Final Interview round with Technical Team.Address- TechnoTask Bussiness SolutionNew Rajendra Nagar, Golden trade centre,2nd FloorRaipur(Chhattisgarh)

Respond to customer inquiries and complaints via phone, email, and chat in a timely and professional mannerProvide accurate information about products and services to customersResolve customer issues and complaints in a timely manner and escalate issues to the appropriate team members when necessaryDocument customer interactions and maintain accurate customer recordsContinuously strive to improve customer satisfaction and retention ratesWork collaboratively with other team members to achieve team goals and objectives

Have to interact with the customer via chat, email or call