CRM Job Vacancies in Mohali

JD- Good English communication skills Client Interface. Team player. Willing to work in shifts. Customer handling.Handle customer queries through calls, emails, or chat.Resolve customer complaints and provide effective solutions.Maintain customer records and ensure customer satisfaction.

As a Guest Service Assistant, you will play a vital role in ensuring a welcoming and pleasant experience for our guests.Your key responsibilities will include greeting and assisting guests with their check-ins and handling reservations. You will be responsible for addressing inquiries and providing essential information about services and available amenities. Additionally, you will handle guest complaints with professionalism, ensuring a positive experience for all visitors.The ideal candidate should possess strong communication and interpersonal skills to interact effectively with guests. A friendly attitude and the ability to maintain a professional demeanor in all situations are essential. Attention to detail and problem-solving skills will enable you to address guest concerns promptly. Your role will also require you to be comfortable working in a fast-paced environment.As a full-time position based in Mohali Sector 67, you will be required to work from the office. A minimum educational qualification of 12th pass is essential. This role is open exclusively to female candidates, and no prior experience is required, making it a great opportunity for those beginning their careers in hospitality. In summary, as a Guest Service Assistant, you will be key to creating memorable experiences for guests, ensuring that their needs are met with care and efficiency.

Hiring: Customer Service Executive - International ProcessLocation: MohaliExperience: 1-5 YearsSalary: 25,000 - 35,000 per month, based on experience, skills & competencyShift: Night Shift Candidates must be comfortable working in international/US shiftsJob OverviewWe are hiring Customer Service Executives to support an international client. The role involves handling customer queries, providing appropriate resolutions, and delivering a high-quality customer experience.Key ResponsibilitiesHandle customer queries through voice/customer service channels.Provide accurate information and effective solutions to customers.Maintain a professional and customer-focused approach.Resolve customer concerns within defined timelines.Follow process guidelines, quality standards and company policies.Maintain required productivity and customer satisfaction levels.Candidate Requirements1-5 years of experience in International Customer Service / International BPO.Excellent English communication skills.Strong customer-handling and problem-solving abilities.Comfortable working in night shifts.Candidates with experience handling international/US customers will be preferred.Salary & Benefits25,000 - 35,000 per month, depending on experience and competency.Opportunity to work with a leading international client.Growth-oriented work environment.TransportationFemale candidates: Drop facility available for night shifts as per company policy.Male candidates: No cab facility; candidates should arrange their own transportation.

Job SummaryWe are looking for an experienced and proactive Manager - Backend Operations to lead and manage the backend processing team within the immigration industry. The ideal candidate should have a strong understanding of immigration documentation, case management, process compliance, and team leadership. The role requires ensuring smooth operations, maintaining quality standards, and meeting turnaround timelines while coordinating with internal teams and international partners.Key ResponsibilitiesManage the end-to-end backend operations for immigration and visa processing.Supervise and mentor the backend processing team to ensure productivity and accuracy.Monitor case progress and ensure timely completion of documentation and submissions.Review immigration documents for completeness, accuracy, and compliance.Coordinate with sales, legal, documentation, and client service teams to ensure seamless workflow.Develop and implement SOPs to improve operational efficiency and quality.Ensure adherence to company policies, immigration regulations, and compliance requirements.Track team performance, productivity, and turnaround time (TAT).Conduct regular training sessions and provide performance feedback to team members.Resolve operational issues and escalate complex cases when required.Prepare operational reports, MIS, and performance dashboards for management.Drive process improvements to enhance client satisfaction and operational excellence.Required QualificationsBachelor's degree in any discipline (Master's degree preferred).Minimum 5 years of experience in backend operations within the immigration industry.At least 2 years of experience in a team handling or managerial role.Strong knowledge of immigration documentation, visa processes, and compliance requirements.Excellent leadership, communication, and problem-solving skills.Experience in handling multiple countries and immigration programs is an added advantage.Proficiency in MS Office (Excel, Word, PowerPoint) and CRM systems.

Job Summary:We are looking for a Customer Relationship Manager to build and maintain strong relationships with customers, ensure high satisfaction, and drive repeat business.Key Responsibilities:Manage and maintain customer relationshipsHandle customer queries, complaints, and feedbackEnsure timely follow-ups and issue resolutionMaintain customer database and recordsCoordinate with sales and support teamsIdentify opportunities for upselling/cross-selling

As an Inside Sales Representative, you will play a vital role in connecting with potential customers and driving sales. Your primary focus will be on generating leads and closing sales from our office in Mohali.Key Responsibilities:- Lead Generation: Reach out to potential customers via phone calls, emails, and social media to introduce our products and services and gather information about their needs.- Customer Relationship Management: Build and maintain strong relationships with existing and potential clients to promote long-term loyalty and repeat business.- Sales Presentations: Effectively present our offerings to customers, highlighting features and benefits that address their specific needs.- Follow-up Activities: Conduct timely follow-ups with leads and customers to address any queries and encourage decision-making.- Sales Reporting: Record daily sales activities and maintain customer records, ensuring accurate reporting of sales performance to management.- Collaboration with Team: Work closely with other team members to share feedback and insights that can improve product offerings and service delivery.Required Skills and Expectations:Ideal candidates should possess excellent communication skills, both written and spoken, to effectively engage with customers. Strong negotiation and persuasion abilities are essential to convert potential leads into sales. A proactive attitude and the ability to work independently in a fast-paced environment are important for success in this role. Familiarity with CRM software or sales tools is beneficial but not mandatory. A background in B.C.A, B.B.A, B.Com, or B.E is preferred to understand our technical products better. If you are eager to learn and grow your career in sales, we encourage you to apply.

Position - Customer Care ExecutiveLocation: Industrial Area, Phase-8, Mohali, Punjab 160071Salary Range: 15KEmployment Type: Full-time, PermanentShifts: Morning & RotationalWork Arrangement: Work From OfficeRequirements:Qualifications: 12th and aboveFresher and Experienced both are welcome

As a Field Sales Executive based in Mohali, you will play a crucial role in driving sales and expanding our customer base. This full-time position is ideal for male candidates who have 0 to 1 year of experience and hold a degree in B.A, B.B.A, B.Com, B.Ed, or B.Sc.Key Responsibilities:- Customer Engagement: Actively engage with potential and existing customers to understand their needs and promote our products.- Sales Target Achievement: Work towards achieving monthly and quarterly sales targets set by the management to contribute to the overall growth of the company.- Market Research: Conduct research to identify new sales opportunities and understand market trends to stay competitive.- Relationship Building: Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.- Reporting and Documentation: Maintain accurate records of sales activities, customer interactions, and feedback for management review.Required Skills and Expectations:- Strong communication skills, both verbal and written, to effectively convey product benefits to customers.- A proactive attitude and self-motivation to drive sales without much supervision.- Basic understanding of sales principles and techniques to engage customers effectively.- Ability to work collaboratively with team members and adapt to a fast-paced environment.- A willingness to travel within the assigned territory to meet clients and attend sales meetings. Candidates who are enthusiastic about sales and eager to learn and grow are encouraged to apply.

WE ARE HIRINGReceptionist CITC - The Hub of IT Address:1st Floor, CITY HEART, SCO 40 B, Janta Nagar,Kharar, Mohali, Punjab 140301 Contact:+91-7341103555 +91-8727963466 Website:www.citcchandigarh.com

We are looking for a motivated and energetic Sales Executive to join our team. The ideal candidate will be responsible for generating new leads, building relationships with clients, and closing sales. The candidate should have strong communication skills and a passion for sales.Key Responsibilities:Identify and generate new sales opportunities through calls, networking, and referralsMeet potential clients to understand their needs and present suitable products/servicesMaintain strong relationships with existing customersAchieve monthly and quarterly sales targetsPrepare sales reports and maintain customer recordsFollow up with leads and convert them into salesRepresent the company in a professional mannerRequirements:Proven experience in sales or a similar role (preferred)Strong communication and negotiation skillsSelf-motivated and target-drivenBasic computer and CRM knowledgeAbility to work independently and as part of a teamPreferred Qualifications:Bachelors degree in Business, Marketing, or related fieldExperience in real estate / retail / service sales (depending on your industry)Benefits:Competitive salary + attractive commissionCareer growth opportunitiesTraining and development programsSupportive work environment

We are looking for a motivated and dynamic Real Estate Sales Agent to join our growing team. The candidate will be responsible for generating leads, assisting clients in buying and selling properties, and closing real estate deals while delivering excellent customer service.Key ResponsibilitiesGenerate and manage property leads through calls, site visits, and marketing platformsUnderstand client requirements and suggest suitable residential or commercial propertiesConduct property site visits with clientsBuild and maintain strong relationships with buyers, sellers, and investorsNegotiate prices and terms between buyers and sellersMaintain updated property listings and client databaseCoordinate documentation and assist in deal closureAchieve monthly sales targetsRequirementsExperience in real estate sales or field sales preferred (Freshers can apply)Strong communication and negotiation skillsBasic knowledge of local real estate marketSelf-motivated and target-oriented personalityOwn vehicle preferredGood networking and relationship-building skillsSkills RequiredSales & Marketing SkillsClient HandlingNegotiation SkillsLead Conversion AbilityCommunication & Presentation Skills

Job description:Position: Telecaller - Real EstateLocation: Mohali, Sector 82Experience Required: 1-2 yearsIndustry: Real EstateHiring: ImmediateKey Responsibilities:Handle inbound and outbound calls to prospective clients.Provide information about real estate projects and services.Maintain client records and follow up regularly to ensure conversions.Coordinate with sales and marketing teams to support lead generation.Deliver excellent customer service and build strong client relationships.Requirements:Strong communication skills in English and Hindi.Well-groomed personality with professional demeanor.Prior experience in telecalling or customer service (preferably in real estate).Ability to work independently and meet targets.Comfortable with a 6-day working schedule.Interested candidates please call/ WhatsApp on 7087029520

- Assist senior sales team members in prospecting new clients and maintaining existing client relationships: The sales trainee will shadow experienced sales professionals to learn how to identify potential customers and build rapport with them.- Learn and understand the company's products or services: The sales trainee will undergo training to familiarize themselves with the company's offerings and how they meet the needs of customers.- Support in preparing sales presentations and proposals: The sales trainee will assist in creating materials to effectively communicate the value of the company's products or services to clients.- Participate in sales meetings and training sessions: The sales trainee will attend internal meetings and training sessions to learn about the sales process, strategies, and techniques.- Conduct market research and analysis: The sales trainee will be involved in gathering information about market trends, competitors, and customer preferences to support sales efforts.Required skills and expectations:- Strong communication skills: The sales trainee should possess good verbal and written communication skills to effectively interact with clients and team members.- Eagerness to learn: A willingness to acquire new knowledge and skills in sales and marketing.- Ability to work in a team: The sales trainee should be able to collaborate with others and contribute to team goals.- Attention to detail: The ability to pay close attention to details in tasks such as preparing presentations and proposals.- Basic understanding of sales principles: While prior sales experience is not required, a basic knowledge of sales principles and techniques would be beneficial.

Key Responsibilities: Develop, customize, and maintain applications using Zoho Creator. Configure, implement, and optimize workflows within Zoho People. Integrate Zoho applications with third-party platforms and APIs for seamless data flow. Design and implement custom functions, automation scripts, and workflows. Troubleshoot issues and provide ongoing technical support. Collaborate with internal teams to understand requirements and deliver tailored Zoho solutions. Ensure data accuracy, security, and compliance within Zoho applications.Required Skills s Qualifications: Proven experience working as a Zoho Developer. Hands-on experience with Zoho CRM, Zoho Analytics, Zoho Sheets, Zoho Creator etc. Strong knowledge of Deluge scripting. Experience with third-party integrations and APIs. Ability to analyze business requirements and translate them into Zoho solutions. Strong problem-solving and communication skills. Self-motivated with the ability to work independently and meet deadlines. Preferred Qualifications (Good to Have): Experience with other Zoho apps (Zoho Books, Zoho Projects, etc.). Knowledge of data migration and system customization. Understanding of HR processes (for Zoho People-related workflows).

Key Responsibilities Handle inbound and outbound calls to support customers with technical issues efficiently and courteously. Diagnose, troubleshoot, and resolve system, hardware, and software problems via remote desktop sessions. Provide step-by-step technical guidance to customers to ensure issue resolution during the first contact. Record all interactions, issues, and resolutions in the company CRM or ticketing tools. Process customer payments securely through authorized payment gateways. Escalate unresolved issues to the next level of support and follow up to ensure proper closure. Maintain high standards of customer satisfaction by adhering to company service-level requirements.Requirements Minimum 2 years of experience in providing technical support via remote sessions (PC, laptop, or mobile). Proven experience handling both inbound and outbound technical calls. Prior experience in processing online payments or transactions securely. Strong communication skills in English (both written and verbal). Must have a stable high-speed internet connection (minimum 200 Mbps). Must own a 5G-enabled laptop or computer suitable for remote working. Ability to work in rotational shifts and flexible rostered offs as per business requirements. Strong problem-solving and multitasking abilities with a customer-oriented approach.Preferred Skills Familiarity with remote desktop tools, CRM systems, and ticketing platforms. Basic networking knowledge and understanding of operating systems. Customer service certification or prior work in a BPO/Tech Support environment.

Job Title: Business Development Executive (BDE)Company: RevClerx Pvt. Ltd.Location: Alpha IT City, I-61, Sector 83, Mohali, Punjab 140306Job Summary: As a Business Development Executive (BDE), you will be responsible for identifying new business opportunities, developing and maintaining client relationships, and driving growth for the company. This role requires strategic thinking, excellent communication skills, and a strong understanding of the industry and market trends.Responsibilities: Market Research: Conduct market research to identify potential clients and industry trends. Analyze competitor activity and market dynamics to identify opportunities for growth. Lead Generation: Generate leads through cold calling, networking, attending industry events, and leveraging online platforms. Qualify leads based on company criteria and prioritize outreach efforts. Client Relationship Management: Build and maintain strong relationships with existing and potential clients. Understand client needs and objectives, and tailor solutions to meet their requirements. Act as a trusted advisor and point of contact for clients. Proposal Development: Prepare and present proposals, pitches, and presentations to prospective clients. Customize proposals to address client needs and showcase the company's products or services. Negotiation and Closing: Negotiate terms and pricing with clients to secure new business opportunities. Work closely with internal teams to finalize contracts and agreements. Pipeline Management: Manage sales pipelines and forecast revenue projections. Track sales activities, update CRM systems, and report on progress to senior management. Collaboration: Collaborate with cross-functional teams including marketing, product development, and operations to support business objectives and deliver value to clients. Continuous Learning: Stay updated on industry trends, market developments, and best practices in business development. Seek opportunities for professional development and training to enhance skills and knowledge.Qualifications: Bachelor's degree in Business Administration, Marketing, Sales, or a related field. MBA is a plus. Proven track record of success in business development, sales, or related roles. Strong communication, negotiation, and interpersonal skills. Excellent networking abilities and the ability to build rapport with clients. Strategic thinker with the ability to identify and pursue new business opportunities. Results-oriented mindset with a focus on achieving targets and driving revenue growth. Experience working in the [industry/sector] is preferred but not required. Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.Benefits: Competitive salary Comprehensive health benefits Meal facility Cab facility Opportunities for career growth and development

We are looking for a Customer Care Executive to join our team in Mohali. As a Customer Care Executive, your key responsibilities will include making outbound calls, managing customer inquiries, providing customer support, and building strong relationships with customers. You must have excellent communication skills, be fluent in Hindi , English , punjabi any of these and be able to handle cold calling and customer communication effectively. The ideal candidate will have a 12th pass education and 0-3 years of experience in a customer care role. This is a full-time position based in our office, and we are specifically looking for female candidates to fill this role. If you are passionate about delivering excellent customer service and have the required skills, we would love to hear from you.

About the RoleWe are looking for passionate and articulate Customer Support Executives to join our International Chat and Voice Support Team. In this role, you ll be the first point of contact for our global customers resolving queries, providing product information, and ensuring every interaction leaves a positive impact.Key ResponsibilitiesHandle customer inquiries via chat and voice with professionalism and empathy.Provide accurate, timely, and effective solutions to customer issues.Maintain a high level of product knowledge to assist customers efficiently.Record and document customer interactions in CRM systems.Collaborate with internal teams to ensure smooth issue resolution.Meet and exceed performance metrics related to response time, accuracy, and customer satisfaction.Work in rotational shifts, including night shifts as per business requirements.RequirementsExcellent verbal and written English communication skills clear, fluent, and confident.Basic technical proficiency and comfort with digital tools, chat systems, and CRM software.Strong problem-solving skills and a proactive, customer-first attitude.Willingness to relocate to Mohali (for non-local candidates).Flexible to work in rotational shifts (24/7 environment).