Call Center Job Vacancies in Hooghly

Key ResponsibilitiesProcessing and verifying transactions (NEFT, RTGS, deposits, withdrawals)Maintaining customer account recordsChecking documents (KYC, loan papers, etc.)Reconciling accounts and fixing mismatchesPreparing daily/monthly reportsEnsuring compliance with banking rulesCoordinating with front office staff Daily TasksData entry and updating systemsTransaction verificationAccount reconciliationReport generationHandling errors or exceptionsSupporting audits Required SkillsAttention to detailBasic knowledge of banking processesComputer skills (MS Excel, banking software)Analytical thinkingTime managementCommunication & teamwork QualificationsGraduate (B.Com, BBA, or any degree)Banking/finance certification (optional but helpful) ExperienceFreshers can apply0-3 years experience preferred in banking/operations Career GrowthBack Office Executive Senior Executive Team Leader Operations Manager

Key ResponsibilitiesClient/Student Engagement: Conducting inbound and outbound calls to engage with prospective students or clients. Information & Guidance: Providing information about educational programs, courses, products, or career opportunities. Problem-Solving: Addressing client inquiries, concerns, and needs in a professional and empathetic manner. Process Management: Guiding clients through enrollment processes, scheduling appointments, and following up on leads or inquiries. Record Keeping: Maintaining accurate records of client interactions and progress. Performance: Meeting performance metrics related to client satisfaction or conversion rates. Key SkillsCommunication: Exceptional verbal communication, active listening, and persuasive speaking skills. Interpersonal Skills: Strong empathy, patience, and the ability to build rapport over the phone. Problem-Solving: Effectively resolving issues and providing appropriate recommendations. Tech Proficiency: Comfort with digital communication platforms and telecommunication systems. Confidentiality: Maintaining sensitive client information with discretion. Qualifications & ExperienceEducation: A bachelor's degree in a related field such as psychology, counseling, human resources, or a related discipline is often required. Experience: Previous experience in counseling, customer service, sales, or human resources is frequently preferred.

We are looking for a Customer Care Representative to handle customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, both verbal and written, as well as a customer-focused approach.Responsibilities:- Handle inbound and outbound customer calls in a professional manner- Provide product information and technical support- Resolve customer complaints and issues in a timely manner- Maintain accurate records of customer interactions

Axis Bank_Post-Asst ManagerSalary- 35000/-Process:- Application Online AssessmentLevel 1 :- Written Test : Verbal Ability, Analytical Ability, Numerical Ability, Written English Test, Listening Comprehension TestLevel 2 :- Video Interview : Online Interview with Axis Bank TeamNote: The selected candidates shall be enrolled in the program ABYB and the 120-Days campus training in Jaipur Rajasthan with 5000 Stypn every month will begin.After completing the 120-day campus training at NIIT University of BFSI , the candidate will start 90 days internship at Axis Bank , internship salary 25000/- for 3 month . At this time, the candidate will start receiving salary. After the internship,You are eligible if: Your age is less than 35 Years Graduation Degree (10+2+3 pattern or 10+2+4 pattern) is compulsory Graduates from any stream with 50% in 10th, 12th, Graduation Candidates in the final year who have appeared for their final Semester Exam can also apply*You are not eligible if: You have a relative working at Axis Bank in accordance to the relative hiring policy of the Bank. You have been subjected to any disciplinary proceedings by your previous employer(s) at any time You have been convicted under any criminal statutes or consumer forums Any legal action is pending or proposed to be initiated against youJob Location will be Home State Only