Build sustainable relationships of trust through open and interactive communicationMaintain records of customer interactions, customer accountsListening to calls to learn about and address the customers needs, complaints, or other issues with products or servicesResponding efficiently and accurately to callers, and ensuring that the customers feel supported and valuedEngaging in active listening with callers, confirming or clarifying information as neededUtilizing software, databases, scripts, and tools appropriatelyUnderstanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needsTaking part in training and other learning opportunities to expand knowledge of company and positionAdhering to all company policies and procedures