Array ( [0] => inbound-customer-service [1] => kolkata ) Inbound Customer Service Jobs in Kolkata,Inbound Customer Service Job Vacancies in Kolkata West Bengal
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Inbound Customer Service Job Vacancies in Kolkata

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Freshers & Experience || Full Time || Customer Support Executive

Mpokket financial services

  • 0 - 6 yrs
  • Salt Lake Kolkata
Customer Service Customer Care Customer Support Domestic BPO Inbound Calls Good Communication Skills BPO Voice Customer Handling
We are looking for a Customer Support Executive to join our team in Salt Lake, Kolkata. This is an exciting opportunity for individuals with 0 to 6 years of experience to assist our customers effectively.As a Customer Support Executive, your main responsibility will be to provide excellent service to customers through various communication channels. You will answer queries, resolve issues, and ensure customer satisfaction. Your role will involve actively listening to customer concerns, helping them navigate our services or products, and providing timely solutions.Key responsibilities include responding to customer inquiries via calls, emails, or chat, ensuring that all communications are polite and informative. You will assist with product-related questions and troubleshoot problems as needed. It will be essential to document customer interactions accurately in our system to track issues and solutions effectively. Additionally, you will collaborate with other teams to escalate complex issues that cannot be resolved at your level.We expect candidates to possess strong communication skills, as you will interact with diverse customers daily. Good problem-solving abilities and a friendly demeanor are also crucial to delivering a positive customer experience. Basic computer skills are necessary to navigate our customer management systems efficiently. A high school diploma is required, along with a willingness to learn and adapt to new challenges within a supportive team environment.
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Fresher hiring for Customer Service Representative

VI-Tok

  • Fresher
  • Female
  • Kolkata
Dis Good Communication Skills Time Management Customer Support Inbound Process Call Center BPO
- Communicate with clients over the phone or through online platforms: The primary responsibility of a Professional Service Representative is to provide excellent customer service and address any inquiries or issues that clients may have.- Provide accurate information about products or services: Professionals in this role must have a good understanding of the products or services offered by the company in order to effectively assist clients with their questions.- Process orders and maintain customer records: It is important for Professional Service Representatives to accurately process orders and keep detailed records of customer interactions for future reference.- Collaborate with team members and managers: Effective communication and collaboration with colleagues and supervisors are key to ensuring smooth operations and resolving any customer issues effectively.Required Skills and Expectations:- Strong communication skills: The ability to communicate clearly and effectively with clients is essential for this role.- Good problem-solving abilities: Professionals in this role should be able to think quickly on their feet and come up with solutions to address customer concerns.- Attention to detail: Accuracy in processing orders and maintaining customer records is crucial.- Ability to work independently: As this is a work from home position, the Professional Service Representative must be self-motivated and able to manage their time efficiently.- Basic computer skills: Proficiency in using computers and online platforms is necessary for this role.
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Looking For Customer Support Executive

ProlificHr

  • 1 - 4 yrs
  • 2.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Customer Care Inbound Calls Good Communication Skills
## ** Job Title:** Customer Support Executive## ** Company:** DTDC Express Ltd## ** Employment Type:** Full-Time## ** Location:** Chinarpark, Kolkata## ** Shift:** Complete Day Shift**(09:00 AM 05:30 PM or 10:30 AM 07:00 PM)****Sunday Fixed Off + Selective Government Holidays**---## ** Job Summary**DTDC Express Ltd is looking for Customer Support Executives to manage inbound customer queries, provide shipment-related assistance, and deliver a smooth customer service experience.---## ** Role Responsibilities*** Attend **inbound calls** from customers regarding shipments, tracking, delivery status, and service-related queries.* Record customer complaints and ensure proper follow-up and resolution.* Provide accurate information and maintain a professional tone during calls.* Coordinate with delivery teams, hub managers, and internal departments for quick issue resolution.* Update call records, customer details, and complaint logs in the system.* Ensure all customer inquiries are resolved within defined timelines.* Maintain service quality and adhere to company standards and procedures.* Escalate unresolved issues to the concerned department when required.---## ** Requirements of the Company*** Minimum **12th pass / Graduate preferred**.* **Freshers are NOT eligible** (experience in customer service preferred).* Strong communication skills in **English, Hindi, and Bengali**.* Good listening skills and the ability to remain calm under pressure.* Basic computer knowledge: Email handling, MS Office, and typing skills..* Professional, polite, and customer-focused attitude.* Must be punctual and maintain proper attendance.* Ability to handle continuous customer calls with patience and efficiency.---## ** Benefits*** Full-time employment under DTDC.* No sales target, pure inbound customer support.* Sunday fixed off + selective government holidays.* Growth opportunities within the organization.
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Customer Support Executive (Freshers) Kolkata

Talent hub jobs

  • Fresher
  • 2.0 Lac/Yr
  • Salt Lake Kolkata
Good Communication Skills English Bengali Hindi BPO Domestic BPO Customer Support Customer Service Inbound Calls Interpersonal Skills
Hiring for 30 Customer Support Executive Jobs in Saltlake Sector V for Freshers,Required Educational Qualification is : 12th Pass, B.a, B.com with Good Knowledge in Good Communication Skills, English, Bengali, Hindi Bpo, Domestic Bpo, Customer Support, Customer Service, Inbound Calls, Interpersonal Skills Etc.;
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Hiring For Higher Secondary Freshers - Customer Service Representative

Fly Careers

Customer Relationship Outbound Calling Desktop Support Internal Communication Customer Service Customer Support Voice Process Technical Services Inbound Outbound Sales English Language Inbound Process Inbound Voice Process Customer Calling Good Communication
We are looking for a Customer Care Representative to handle customer inquiries, provide product information, resolve issues, and ensure customer satisfaction. The ideal candidate will have excellent communication skills, both verbal and written, as well as a customer-focused approach.Responsibilities:- Handle inbound and outbound customer calls in a professional manner- Provide product information and technical support- Resolve customer complaints and issues in a timely manner- Maintain accurate records of customer interactions
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Customer Service Representative Jobs For Higher Secondary Freshers

Upturn United Consultancy Private Limited

  • 0 - 2 yrs
  • Salt Lake Kolkata
Customer Relationship Inbound Customer Service Inbound Voice Process Inbound Process Voice Process Good Communication Customer Calling Customer Support Desktop Support Technical Services
Empathy. An empathetic listener understands and can share the customer's feelings. ...Communication. ...Patience. ...Problem solving. ...Active listening. ...Reframing ability. ...Time management. ...Adaptability
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Fresher hiring for Customer Service Representative

Mahe Technologies

  • Fresher
  • 2.3 Lac/Yr
  • South Kolkata
Fluent English Com Skill Customer Service English Language Inbound Process Inbound Voice Process Customer Support
HIRING FRESHER for International BPO - NO NIGHT SHIFTPosition : Customer Care ExecutiveLocation : Kolkata , Ballygunge , GolparkQualification : 10+2Shift : 12 noon to 9 p.mor 1 p.m to 10 P.M (No Night shift)Fixed shift , Fixed timeSkill : Fluent English Com skillProcess : International BPO (Easy Survey Process)Salary : 10 to 15K for Fresherinterested candidate may send resume at bindigupta07@gmail.comor call at 6290288963Thanks and RegardsBindi GuptaHuman Resource DepartmentJob Type: Full-timeBenefits: Paid sick timeWork Location: In person*Speak with the employer* +91 6290288963
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Customer Service Representative || Freshers & Experienced

Damyanti Ventures

Voice Process Outbound Sales Inbound Customer Service
As a Customer Care Agent, your responsibilities will include:- Handling inbound and outbound calls from customers with professionalism and courtesy- Providing excellent customer service by addressing various inquiries and resolving complaints in a timely manner- Building rapport with customers to promote brand loyalty and repeat business- Meeting or exceeding sales targets through effective communication and persuasion techniques- Documenting all customer interactions and maintaining accurate records in the company's CRM system- Collaborating with other team members to ensure seamless customer experiences and consistent service delivery.
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Hiring Fresher / Customer Associate / Higher Secondary

Globiva

  • 0 - 5 yrs
  • 2.5 Lac/Yr
  • Kolkata
Customer Relationship Customer Service Customer Care Customer Support Inbound Process
ResponsibilitiesAnswering inbound calls/Chat/Email and resolving queriesProviding customer support and resolving their issuesUtilizing knowledge of products or services to effectively assist customersFollowing communication scripts and proceduresEnsuring all interactions are recorded and documented accuratelyQualificationsAny Undergrad/Graduate/PG can applySkillsExcellent English communicationProblem-solvingActive listeningBasic computer skillsTyping skillsInterested candidates are requested to connect with below mentioned HR:HR Biswajit Goswami 8902862961
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Urgent Requirement For Citizen Service Executive (Voice)

DCG Data Core Systems India Private Limited

  • 0 - 3 yrs
  • 1.5 Lac/Yr
  • Kolkata
Customer Support Inbound Calls Attention to Detail Problem Resolution
A CMMI Level 3 organization with office Salt Lake, Kolkata is hiring smart fresher and experienced candidates with excellent speaking skills in Bengali and Hindi for one of it's major Domestic Citizen Service project. Role & responsibilities Receiving inbound calls and greeting the caller queriesTo understand the query and route the call to concerned department/sInbound domestic voice process (Bengali and Hindi) - no sales targetDesired Candidate Profile :Graduation with Honors is mandatory in any stream may applyCandidates must have good communication skill in Bengali, Hindi &/or EnglishAptitude towards customer care with good listening skillsEnergetic, presence of mind and enthusiastic attitudeWilling to work in rotational shifts (Morning: 6.30 AM to 1 PM) (Evening : 1 PM to 9 PM) (Night : 9PM to 6 AM) Perks and benefits - Gross Salary: 13,000- Provident Fund (PF)- Employee State Insurance (ESI)- Travel Allowance- Meal Allowance
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International Customer Support Manager

votiko

Customer Relationship Desktop Support Customer Service Voice Process Customer Support Outbound Calling Inbound Outbound Sales Technical Services Internal Communication Customer Calling Good Communication Inbound Voice Process Inbound Process English Language
Votiko Solutions: Your Pathway to a Rewarding Career Adventure!Explore a realm of possibilities with Votiko Connects, where we welcome driven individuals to become Call Center Executives in our expanding international BPO.Position: Call Center ExecutivesCompany: Votiko ConnectsType: International BPO (Crafting Success from Anywhere)Start Your Success Journey:1. Ignite your telemarketing expertise: lead generation, appointment scheduling, surveys, and verification.2. Master the art of inbound and outbound communication, crafting personalized experiences for B2B and B2C clients. 3. Build strong customer relationships through calls, emails, and live chat interactions.4. Exceed performance benchmarks, demonstrating your skills in a self-directed environment.Your Success Qualifications:1. Brighten your career with at least 3 years of experience in the vibrant international call center sector. 2. Communicate fluently in English, complemented by outstanding communication abilities.3. Age is merely a number seize opportunities for those under 40 years.4. Showcase a solid history in telemarketing and customer service.5. Equipped with a laptop and a reliable broadband connection for a smooth remote working experience.Why Votiko Connects? Unleash the Potential: Competitive salary: 20,000 to 40,000 per month + incentives, based on your remarkablperformance. Enjoy the flexibility of working from any location you choose. Become part of a culture that prioritizes satisfaction, growth, and celebration.Slogan: Votiko Connects - Where Every Call is a Bridge to Your Success!Ready to Connect? Reach Out Now: Dial 8511539085 or dispatch your resume to hr@votiko.comEmbark on a journey where each call connects you to new heights, and every interaction is a stepping stone towards a flourishing career. Join Votiko Connects, where success is not just a destination; it's the journey we embark on together!
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Customer Care Executive

The Hird

International Call Center Voice Process Customer Service English Language Voice Support Inbound
Requirement For International Voice 1 - Experience: 0-3.5years2 - US Shift (night Shift)3 -. Immediate Joining/15 days of Notice Period4 - Working Location: Noida sector-127 5 - Pure voice role6 - Salary Upto :- Experience 26500 in hand7 - Graduation is mandatory (With a passed result)8 - Do you have all the documents of your previous company (Offer letter, relieving letter, salary slips of all the companies you have worked)9 - Working days:- 5 Days working and 2 Weekly offs10 - Transport both waysResult-awaited candidates can apply too.Responsibilities:-Handle inbound calls and emails from customers regarding inquiries, product information, billing questions, and general support issues.- Provide accurate and timely information to customers while maintaining a high level of professionalism and customer service.- Follow up with customers to ensure their concerns are resolved satisfactorily and in a timely manner. Minimum eligibility: Graduate in any discipline/Technical Profile (e.g. BE/B.Tech) considered with 6 months of customer service background experience.
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Customer Service Executive

Webvio Technologies Private Limited

  • 1 - 5 yrs
  • Kolkata
International BPO Voice Process International International Calling International BPO Inbound Calls
WEBVIO TECHOLOGIES PRIVATE LIMITED- Position = Customer Service Executive- Location = Kolkata- Experience = Min 3 months (Outbound call)- Age = Max 32 years- Education Qualification = Min 12th Pass- Salary = 14,000 22,000 P/M- Shift = Night Shift- Process = International BPO Handle inbound and outbound calls with international clientsProvide excellent customer service and resolve customer inquiries effectively.Interested candidates can apply by sending their resume to supravat.halder@webviotechnologies.com or contact 6289637998 for more details.
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Inbound Customer Service

Woodrock Infotech Pvt.Ltd.

  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Kolkata
Customer Care Executive Customer Associate
Woodrock Infotech is Conducting Walk in Interview for following: Role: Customer Support Associate (CSA) Job Location: KolkataHiring immediate joiners Mode of Work: *Work from Office* - Training and Job both. Process- Inbound Customer Service.Job Profile Have to handle customer queries.Criteria Candidates should be fluent in English, Hindi languages and well in Typing speed also. Minimum 12th pass or any graduate candidates can apply. Work Timing: Rotational (9 Hrs of Work) Salary: Upto 18k CTC /Salary no bar for eligible candidates. Week off- Any 1-day week off (Rotational) Location details for Walk In interview: Fitway Enclave, DN BLOCK, 12, Street Number 18, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091Interview Timings: 10am-7pmInterested candidates please contact @9836272131 or email kathakali.rahman@woodrockgroup.in
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Customer Service Executives

Zclass Academy

  • 0 - 1 yrs
  • 5.0 Lac/Yr
  • Kolkata
Service Desk Customer Service Inbound
Customer dealing ,passport checking, baggage handaling, ticketing
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Opening For Customer Care Executive

Pioneer Recruiting & Staffing Solutions Pvt Ltd

  • 0 - 3 yrs
  • 1.5 Lac/Yr
  • Bidhannagar Kolkata
Customer Care Customer Care Executives Service Desk Customer Service Voice Process Problem Solving Inbound Voice Process Domestic Calling
We are looking to hire talented students as Customer Care Executive in the following areas.Selected candidates will get an opportunity to work on innovative, cutting-edge technologies with our large customer accounts.They'll be a member of a highly-focused team that values continuous improvement, code quality, good security, and software craftsmanship.
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Opening For Customer Support Executive

Webvio Technologies

  • 1 - 2 yrs
  • 2.8 Lac/Yr
  • Kolkata
Communication Problem Analysis Problem Solving Customer Relationship Customer Handling International BPO Customer Support Customer Service Customer Care Inbound Voice Process
Role DescriptionThis is the full time onsite role for customer service executive at Webvio Technologies Private Limited located in Kolkata. The customer support executive will be responsible for taking calls, addressing their problem providing online support ,giving our customers a positive feedback.Qualification & RequirementsMinimum 12th passExcellent communication skillFluency in English6 month to 2 years of experience in customer supportbasic computer knowledgeSalary -18k to 22kBenefitssalary on the 1st of month6 days rotational off in a month15 comp offBirthday offHuge incentives earn upto 2 to 4 lacs.
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Customer Service Representative

Rare Solutions Pvt Ltd.

  • 2 - 5 yrs
  • 5.0 Lac/Yr
  • Kolkata
Customer Relationship Outbound Calling Desktop Support Internal Communication Inbound
**Requirements: **1. Excellent English grammar with a typing speed of 50 wpm and high fluency inspoken English with an accent.2. Graduate degree required.3. Proficient English-speaking skills.4. Relevant experience in eCommerce end-to-end operations.5. Only candidates with experience in the relevant field may apply.6. Final interview round will be conducted with client representatives.**Responsibilities: **1. Respond to customer inquiries via chat, email, and phone promptly andprofessionally.2. Assist customers with order placement, product inquiries, account management,and issue resolution.3. Provide accurate and detailed information regarding company products, policies,and procedures.4. Handle customer complaints and resolve conflicts effectively and efficiently.5. Troubleshoot technical issues and escalate complex problems to appropriatedepartments.6. Ensure customer satisfaction by going above and beyond to meet their needsand expectations.7. Document all interactions with customers accurately in the CRM system.8. Collaborate with other team members to improve processes and enhance theoverall customer experience.9. Stay updated on industry trends and product knowledge to better assistcustomers.**Key Skills: **1. Excellent communication skills, both written and verbal.2. Strong problem-solving abilities.3. Ability to remain calm and composed under pressure.4. Attention to detail and accuracy.5. Empathy and patience when dealing with customers.6. Ability to multitask and prioritize tasks effectively.7. Proficiency in MS Office and CRM software.
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Customer Support Executive

Career comfort

Customer Care Inbound Customer Service
Job Perks:Salary 13.5K to 17.5 K inhand (depending upon experience)Work from officeFixed weekend (Sat & Sun) offCab drop facility providedNo Sales, No TargetSubsidised mealsPF & ESI availableAttendance allowance of 1k per month providedLucrative bonus of upto 15k annually availableDesired Profile:Must have excellent communication skills in English (both oral and written)Willingness to work in night shift and join ASAPBoth experienced and freshers can applyOther Details:Process: inbound voice process (US healthcare) Night shift 5 days working & 2 days weekly offLocation Salt Lake, sector -5 , Kolkata
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Customer Care Executive (Full Time)

Webvio

  • 0 - 3 yrs
  • Kolkata
Customer Care Customer Service Inbound Problem Solving Voice Process International Call Center Complaint Handling English Language Inbound Voice Process Voice Support Query Management
Job Title: Customer Care Specialist / Customer Care ExecutiveCompany: Webvio Technologies Pvt LtdLocation: Rajarhat, KolkataSalary: Competitive, no bar for candidates with travel backgroundShift: US night shift, fixed shift with roster offProcess : this is US inbound Tickting process. Candidates have to take 15-30 inbound calls in a day only and book flight and train tickets for US customers as per their requirements and queries. Working Days: 24 days in a month, 6 week offs, 2 paid leaves, 1 birthday leave, 15 compensatory offs per yearTraining: 30 days fully paid training providedResponsibilities:Manage incoming phone calls.Identify and assess customer needs to achieve satisfaction.Provide accurate, valid, and complete information using the appropriate methods/tools.Handle customer queries, provide appropriate solutions and alternatives within time limits, follow up to ensure resolution.Requirements:Proven customer care experience in any International BPO or experience as a Travel Sales Representative.Strong phone contact handling skills and active listening.Customer orientation and ability to adapt/respond to different types of characters.Excellent communication and interpersonal skills.
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Customer Support Executive

ProlificHr

  • 1 - 4 yrs
  • 2.0 Lac/Yr
  • Chinar Park Kolkata
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO Good Communication Skills Inbound Calls BPO Voice
We are hiring enthusiastic and customer-oriented individuals to join our DTDC Voice Process team. The role involves handling customer calls, addressing inquiries and complaints, and providing effective solutions all while ensuring a professional and positive customer experience.Key Responsibilities: Handle incoming and outgoing calls in a polite and professional manner. Resolve customer queries and complaints efficiently with a problem-solving approach. Log and track customer interactions and follow up where necessary. Work closely with team members to escalate and resolve complex issues. Meet key performance targets including call handling time, resolution rate, and customer satisfaction.Requirements: Qualification: Minimum 12th Pass / Graduate (any stream). Good communication skills in English required. Basic computer knowledge. Only experienced candidates can apply. Must be comfortable with work from office setup.
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Customer Care Representative

votiko

Outbound Calling Customer Relationship Internal Communication Customer Support Voice Process Customer Service Inbound Voice Process Good Communication Customer Calling Inbound Outbound Sales English Language Inbound Process
Votiko Solutions Private Limited - Cultivating Careers, Bridging Talent Across BordersType: International BPO Call CenterPosition: Call Center ExecutivesStart Your Professional Adventure! Embrace Remote Work - Unlocking Opportunities Across the NationAbout Us: Join an exciting journey with Votiko Solutions Private Limited, a prominent entity in the BPO sector. We are on the lookout for dedicated individuals to fill the role of Call Center Executives. Enjoy the flexibility of remote work as we welcome exceptional talent from all over India.Job Responsibilities:1. Drive telemarketing efforts, influencing lead generation, appointment scheduling, surveys, and verification processes.2. Handle a variety of inbound and outbound calls, catering to the specific needs of both B2B and B2C clients.3. Provide outstanding customer support through phone calls, emails, and live chat.4. Consistently exceed performance goals, establishing new standards of excellence.Requirements:1. At least 3 years of experience in an international call center setting.2. Strong command of the English language with excellent communication abilities.3. Candidates must be under 40 years of age.4. Demonstrated success in telemarketing and customer support roles.Working Days: Monday to Friday (Weekends off)Why Choose Votiko? Engage in a supportive work environment that values employee well-being. Experience a career path where every achievement contributes to your personal and professional development.Ready to Start Your Career Journey? Contact us at 8511539085 or email your resumes to hr@votiko.comVotiko Solutions - Where Careers Thrive, and Remote Work Opens a World of Opportunities Nationwide.
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