BPO Executive Job Vacancies in Mayapuri

Key ResponsibilitiesCold calling prospects from provided dataExplaining product/service brieflyIdentifying interested leadsQualifying leads (budget, need, timeline, authority)Booking meetings / demos for sales teamUpdating CRM / Excel sheets dailyFollow-up with warm leadsIdeal Candidate ProfileGood Hindi communication; English is a plusConfident on callsBasic sales mindsetComfortable with targetsComputer knowledge (Excel, CRM)Persistent and politeExperience LevelsFresherGood for script-based callingLower salaryNeeds training

Job Title: Telecaller - BPO CollectionsProcess: Stashfin & Bajaj FinservJob Description:We are hiring Telecallers for our BPO Collections process associated with Stashfin and Bajaj Finserv. The role involves contacting customers to follow up on outstanding payments, providing payment-related information, and ensuring timely resolution while maintaining a professional and customer-centric approach.Key Responsibilities:Make outbound calls to customers regarding loan repayments and overdue accountsFollow up on pending payments and negotiate repayment timelines as per company guidelinesUpdate customer records accurately in the systemMaintain a professional and courteous tone during all customer interactionsAchieve daily and monthly collection targetsWorking Hours:9:30 AM to 6:30 PMTraining Details:Training Duration: 3 daysTraining Timings: 11:00 AM to 4:00 PMSalary Details:Freshers 10k to 15k depends on InterviewExperienced depends on last Salary Salary will be credited on the 8th of every monthEligibility Criteria:Both freshers and experienced candidates can applyGood communication skillsBasic knowledge of tele calling or collections is an added advantage

We are looking for a Call Centre Agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. The ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.Key Responsibilities:Answer incoming calls and respond to customer inquiries in a timely and professional mannerMake outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable)Provide accurate information about products, services, and company policiesResolve customer complaints or escalate complex issues to supervisors or relevant departmentsUpdate customer records and call details in the system (CRM or call center software)Meet or exceed daily call handling targets and quality standardsFollow communication scripts, guidelines, and procedures when handling callsMaintain confidentiality and adhere to data protection regulationsParticipate in ongoing training and development sessionsQualifications and Skills:High school diploma or equivalent; additional education is a plusProven experience in a call centre or customer service role preferredExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesAbility to work under pressure and handle difficult customers with professionalismProficiency in basic computer applications and call center systems (e.g., CRM software)Team player with a positive attitude and willingness to learn

Training , Permanent ,

Location: [Mayapuri,Delhi] Type: Full-TimeResponsibilities: Manage a team of 20-25, oversee insurance premium renewals, ensure compliance, and utilize Excel for data analysis.Requirements: Bachelor's degree, leadership experience in insurance/banking, Excel proficiency, strong communication skills.

Team Handling Skills Knowledge of insurance & Excel Team Building Spirits how to control attrition & shrinkage how to make a reports