Higher Secondary Freshers For Telesales Executive

Astroscience Technologies Pvt. Ltd.

we are looking for a call centre agent to manage incoming and outgoing customer calls with professionalism, efficiency, and empathy. the ideal candidate will be a good communicator with strong problem-solving skills, capable of handling a high volume of calls while delivering excellent customer service.

key responsibilities:

answer incoming calls and respond to customer inquiries in a timely and professional manner

make outbound calls to follow up on customer issues, sales leads, or satisfaction surveys (if applicable)

provide accurate information about products, services, and company policies

resolve customer complaints or escalate complex issues to supervisors or relevant departments

update customer records and call details in the system (crm or call center software)

meet or exceed daily call handling targets and quality standards

follow communication scripts, guidelines, and procedures when handling calls

maintain confidentiality and adhere to data protection regulations

participate in ongoing training and development sessions

qualifications and skills:

high school diploma or equivalent; additional education is a plus

proven experience in a call centre or customer service role preferred

excellent verbal and written communication skills

strong listening and problem-solving abilities

ability to work under pressure and handle difficult customers with professionalism

proficiency in basic computer applications and call center systems (., crm software)

team player with a positive attitude and willingness to learn

• Experience

  0 - 5 Years

• No. of Openings

  5

• Education

  Higher Secondary, I.T.I., B.A, B.B.A, B.Sc, Any Bachelor Degree, M.B.A/PGDM

• Role

  Telesales Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  C-97, 3rd Floor , Opposite New Era Public School Mayapuri Phase - 02, New Delhi - 110064