Automobile Job Vacancies in Guwahati

We are looking for a dedicated Service Engineer to join our team in Guwahati. The ideal candidate should have 1 to 3 years of experience and possess a B.E or an Advanced/Higher Diploma. Key Responsibilities:- Installation of Equipment: You will be responsible for the proper installation of machinery and equipment, ensuring they are set up according to specifications and industry standards.- Maintenance and Repairs: Your role includes routine maintenance and timely repairs of equipment to prevent malfunction, thereby ensuring smooth operations.- Technical Support: Providing assistance to clients and customers regarding technical issues will be essential. This includes troubleshooting and offering effective solutions to their problems.- Customer Training: You will be required to train customers on how to operate and maintain equipment properly, ensuring they get the most out of their investment.- Documentation and Reporting: Keeping accurate records of service and maintenance activities is crucial for tracking performance and ensuring compliance.Required Skills and Expectations:The ideal candidate should have strong technical knowledge of equipment and machinery. Excellent problem-solving skills and the ability to diagnose issues effectively are essential. Strong communication skills are important for interaction with clients and team members. You should be able to work independently and have a proactive approach to your responsibilities. A valid driving license may be needed for travel to client locations. This position is full-time and will require working from the office.

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

Key Responsibilities:1. Develop and execute sales strategies to achieve dealership sales targets and maximize revenue.2. Lead, motivate, and manage the sales team, including sales executives and consultants, to meet individual and collective sales goals.3. Foster a culture of excellence in customer service, ensuring that customer satisfaction is prioritized at all times.4. Manage inventory levels, coordinate with suppliers, and ensure adequate stock availability to meet customer demand.5. Conduct regular training sessions for sales staff to enhance product knowledge, sales techniques, and customer interaction skills.6. Monitor market trends, competitor activities, and customer preferences to make informed decisions and adapt sales strategies accordingly.7. Generate and analyze sales reports, performance metrics, and provide insights to senior management for strategic decision-making.

-Supervise and lead a team of bodyshop technicians, painters, and support staff, ensuring efficient workflow and high-quality workmanship-Plan and organize daily repair schedules, allocate resources effectively, and prioritize tasks to meet deadlines and customer expectations-Maintain strict quality control standards to ensure that all vehicle repairs comply with industry regulations and meet or exceed customer satisfaction-Communicate with customers to understand their repair needs, provide accurate cost estimates, and address any concerns or inquiries throughout the repair process-Collaborate with suppliers to source high-quality parts and materials, negotiate pricing, and maintain strong relationships to ensure timely availability of required resources.-Enforce and promote safety protocols to create a secure working environment for staff, adhering to industry safety standards and regulations-Oversee the maintenance of bodyshop equipment, ensuring proper functioning and adherence to safety standards.

Develop and implement HR strategies and initiatives aligned with the overall business strategy.*Bridge management and employee relations by addressing demands, grievances or other issues.*Manage the recruitment and selection process.*Develop and monitor overall HR strategies, system, tactics and procedures across the organisation.*Nurture a positive working environment.*Maintain pay plan, incentives, salary structure and benefits program.*Assess training needs to apply and monitor training programs.*Report to management and provide decision support through HR metrics.Fresher may Also Apply(MBA-HR only)Female Candidates Only

- Marketing activities planning and execution.- Team Management and collaboration with other departments.- Activity performance monitoring and reporting.- Budget Management.- Vendor Management.- Oversee & support digital activities.

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

1 Workshop repair management2 Responsible for Authorised Dealer visit & alloted works3 Thoroughly inspection of vehicles4 Coordination with Dealer's service department5 Daily workshop reporting and record keeping6 Work evaluation7 Coordination with Authroised/ancillary/ body shop vendors