Voice Process Fresher Jobs in Indore Bypass Road

Job DescriptionCompany: Altruist Technology Pvt. Ltd.Location: IndoreProcess: Airtel BroadbandNo. of Openings: 100Qualification: Undergraduate/Graduates (15 years of education)Experience: Freshers/ExperiencedLanguages: English + HindiSalary: 11,300/- Take home (Stipend + Incentive)Post-Certification Bonus: 250 (One-time, after Certification clearance)Incentives:Retention Bonus (Monthly)90 to 180 Days: 500180 to 270 Days: 750270 to 365 Days: 1,000365 Days & Above: 1,200Performance Incentives (Monthly): 2,000Shift Timings:Boys: Rotational ShiftsGirls: 6 AM to 8 PM (Any 9-hour shift)Week Off: 1 Rotational Week OffInterview Rounds (Total 5-6 hours schedule):HR InterviewOperations RoundAssessment Test (1 Hour)Client RoundRoles and Responsibilities:Building and maintaining relationships: Establish and nurture profitable relationships with key customers.Team Relationship Management: Oversee customer relationships managed by your team.Customer Query Resolution: Resolve customer queries swiftly and efficiently.Understanding Individual Needs: Comprehend and address the specific needs of individual customers.Leadership Skills: Lead and collaborate with the team to ensure customer satisfaction.Positive Attitude: Maintain a customer-focused and positive attitude.Skills Required:Communication Skills: Excellent verbal communication skills in both English and Hindi.Self-motivated: Proactive and goal-oriented mindset.Join Altruist Technology Pvt. Ltd. for a rewarding career with growth opportunities and incentives! Apply now for an exciting journey with Airtel Broadband.

Perks :- 14 days accommodation will be given with tickets & relocation bonus.Freshers & experience all can apply.Responsibilities and DutiesProvide customer support via phone calls for international customers, in multiple languages.Troubleshoot customer queries and requests.Manage customer expectations and ensure customer satisfaction.Document customer interactions for review and follow-up.Utilize computing and technical expertise to respond to customer inquiries.Regularly review customer feedback and take measures to improve customer service.Inform customers on the steps to follow to exploit services of the company.Job BriefHandle customers problems, enquires, and complaints in a professional and timely manner.Provide support to customers in multiple languages via phone, email, or chat.Recognize and refer potential complaints that require support from supervisors.Ensure that customer queries are addressed in a timely and accurate manner.Regularly update customer database with accurate information.Requirements and SkillsStrong ability to communicate in multiple languages.Excellent problem-solving and customer service skills.Good working knowledge of computers and telephone systems.Patience with customers and ability to handle tough situations.Ability to work in shifts including nights, weekends, and holidays.

We want to hire female candidates for our company if you interested then apply

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