Voice Process Executive Graduate Fresher Jobs in Visakhapatnam

Customer Service Executive (Hindi Voice Process)Job Description: Customer Service Executive (Hindi Voice Process)Company: Hipp ocloud TechnologiesLocation: VisakhapatnamExperience: 0-1 yearQualification: Any GraduateJob Overview:As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.You will handle customer inquiries, resolve complaints, and provide information about company products and services.The role involves communicating with customers primarily through voice calls.Responsibilities:Handle incoming customer calls and provide assistance in a professional and courteous manner.Address customer inquiries, complaints, and provide appropriate solutions.Maintain accurate and detailed records of customer interactions and transactions.Collaborate with team members and other departments to ensure customer satisfaction.Stay updated on company products, services, and policies to provide accurate information to customers.Follow communication scripts and guidelines to ensure consistent and effective customer interactions.Identify and escalate priority issues to the appropriate department or supervisor.Provide feedback and suggestions for process improvements to enhance customer experience.Requirements:Fluency in Hindi and English languages is essential.

Job Description: Customer Service Executive (Hindi Voice Process)Company: Hippdo cloud TechnologiesLocation: VisakhapatnamExperience: 0-1 yearQualification: Any GraduateJob Overview:As a Customer Service Executive, you will be responsible for providing excellent customer service to clients in the Hindi language.You will handle customer inquiries, resolve complaints, and provide information about company products and services.The role involves communicating with customers primarily through voice calls.Responsibilities:Handle incoming customer calls and provide assistance in a professional and courteous manner.Address customer inquiries, complaints, and provide appropriate solutions.Maintain accurate and detailed records of customer interactions and transactions.Collaborate with team members and other departments to ensure customer satisfaction.Stay updated on company products, services, and policies to provide accurate information to customers.Follow communication scripts and guidelines to ensure consistent and effective customer interactions.Identify and escalate priority issues to the appropriate department or supervisor.Provide feedback and suggestions for process improvements to enhance customer experience.Requirements:Fluency in Hindi and Telugu languages is essential.Excellent verbal and written communication skills in Hindi.Strong customer service orientation and problem-solving skills.Ability to handle customer inquiries and complaints with empathy and professionalism.Basic computer skills and familiarity with CRM systems.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.Prior experience in customer service or call center roles is preferred but not mandatory.Application Process:If you are interested in this position, please share your resume to madhuri.g@nlite.io or contact 7993494854.

Process Specifics24*7 environmentMinimum qualification 10+2 or 10+3 and no pursuing candidatesNo leaves for the first 3 months of joiningFreshers are eligibleWork From OfficeVoice ProcessLanguages Required: Good English & Kannada / Kannada & Basic English / Good English & Malayalam / Tamil & Basic English (should be able to comprehend)6 days working, rotational shifts and 1 weekly off (rotational)Immediate joinersHiring Type: PermanentWe need 50+ by Aug23Interview Mode: Virtual if outstation and Face to Face if from VisakhapatnamClient: E-commerceInterview Date/Time : Mon to Sat (10:00 AM - 03:00 PM)13Hiring Filters:Recruiter ScreeningOperationsTyping (25wpm-Gross Speed/85% accuracy)4 Online AssessmentsSALARY STRUCTURE (only 1 salary slab-that of fresher)QueueFresherOffered TCTCInhand SalaryKannada / Tamil + Basic EnglishFresher25000017.5kKannada / Malayalam +Good EnglishFresher29000021.5k

Responsibilities:Provide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policiesFamiliarity with CRM systems and practicesProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively.Qualification: Any Graduate with 1 year of experience in customer service role.

Job Role: Customer Support Executive.Voice Process (Domestic Only). Preferred Languages:Telugu & English.