Support Technician Graduate Jobs in Mumbai

We are seeking a dedicated Customer Service Executive to join our team in Mumbai. The ideal candidate will have a strong passion for helping customers and providing excellent service. Key Responsibilities: - Responding to Customer Inquiries: Address customer questions, concerns, and requests promptly and accurately to enhance their overall experience. - Maintaining Records: Keep thorough and organized records of customer interactions and transactions to support future communications and follow-ups. - Providing Product Information: Offer detailed information about products and services, assisting customers in making informed choices to meet their needs. - Resolving Issues: Investigate and resolve customer complaints efficiently, ensuring a satisfactory outcome to build customer loyalty. - Collaborating with Team Members: Work together with other departments to address customer needs and improve service delivery.Required Skills and Expectations: Candidates must have at least 2 years of experience in customer service or a related field, paired with a graduate degree. Strong verbal and written communication skills are essential, alongside a friendly and approachable demeanor. Attention to detail and problem-solving abilities are crucial to effectively assist customers. The ability to work collaboratively within a team while maintaining a positive attitude is also important. This full-time position requires a commitment to providing exemplary service in an office environment.

We are looking for a Customer Service Manager to join our team in Mumbai. This role requires a dedicated individual with 1 to 5 years of experience who is passionate about visiting clients and providing service. nnKey responsibilities include:nn- Team Leadership: You will oversee a team of customer service representatives, ensuring they have the resources and support they need to assist customers effectively.n n- Customer Interaction: You will handle escalated customer inquiries and complaints, providing solutions and maintaining a high level of customer satisfaction.nn- Training and Development: You will conduct training sessions to enhance the skills of the customer service team, ensuring they are knowledgeable about products and services.nn- Performance Monitoring: You will track and analyze team performance metrics to identify areas for improvement and implement strategies for enhancing service quality.nn- Process Improvement: You will work on developing and implementing customer service policies and procedures to optimize operations and customer interactions.nnRequired skills include strong communication abilities, problem-solving skills, and experience in managing teams. You should also be detail-oriented, organized, and capable of working independently from home. A graduate degree is necessary, and familiarity with customer service software or tools will be advantageous. A positive attitude and a commitment to customer satisfaction are essential for success in this role.

Ability to manage multiple clients and priorities. Strong client relationship and interpersonal skills. Good project and task management abilities. Strong follow-up and coordination skills. Ability to work under pressure and meet deadlines. Ability to manage multiple clients and priorities. Problem-solving and decision-making abilities. Professional and customer-centric approach. Good understanding of MS Office / Google Workspace and CRM or project-management tools. Excellent verbal and written communication skills.

Banquet sales coordination end to end process, Event Planning: Collaborate with clients to understand their needs and preferences for events such as weddings, corporate meetings, and special occasions.Proposal Development: Create detailed event proposals and contracts, outlining services, costs, and logistics

We are looking for a dedicated Team Leader in Customer Support to oversee our support team in Mumbai. This role requires effective leadership skills and a passion for helping customers. Key Responsibilities:- Lead the Team: Provide guidance and support to customer support representatives, ensuring they meet performance targets and deliver high-quality service.- Train and Develop Staff: Conduct training sessions for new team members and ongoing training for existing staff, helping them improve their skills and knowledge.- Manage Customer Inquiries: Handle complex customer issues and escalations, ensuring timely and effective resolutions to maintain customer satisfaction.- Monitor Performance: Track team performance metrics, such as response times and resolution rates, to identify areas for improvement and celebrate successes.- Foster a Positive Environment: Create a supportive and motivating atmosphere for the team, encouraging collaboration and open communication.Required Skills and Expectations:- Strong Communication Skills: You should be able to communicate clearly and effectively, both verbally and in writing, with team members and customers.- Problem-Solving Ability: An ability to think critically and find solutions to customer issues quickly and effectively is essential.- Leadership Experience: Previous experience in a leadership role within customer support is a plus, even if its informal leadership.- Customer-Centric Attitude: A genuine passion for providing excellent customer service and a desire to exceed customer expectations are crucial.- Team Player: You should work well with others, support your colleagues, and contribute to the team's overall success.

As a Back Office Coordinator, you will play a crucial supportive role in our daily operations. Your responsibilities will include:- Documentation Management: You will organize and maintain various documents and records, ensuring they are easily accessible and up-to-date for all team members.- Data Entry: Accurate data entry is essential. You will input and update information into our systems, contributing to efficient data management and retrieval.- Communication Support: You will assist with communication between the front office and various departments, ensuring smooth operations and timely responses to inquiries.- Assistance in Reporting: You will help prepare regular reports and presentations by gathering relevant data, which aids in decision-making processes.- Inventory Tracking: Keeping track of office supplies and inventory levels will be part of your duties to ensure that the team has the necessary resources without interruption.To succeed in this role, the following skills and qualifications are important:- Educational Background: A Bachelors degree in Commerce (B.Com) is required, as it provides a foundational understanding of business operations.- Attention to Detail: You should have strong attention to detail, as accuracy in data entry and documentation is critical.- Organizational Skills: Being well-organized will help you manage multiple tasks effectively and maintain a systematic approach in your work.- Effective Communication: Good verbal and written communication skills are essential to facilitate interactions with colleagues across departments.- Basic Computer Proficiency: Familiarity with MS Office and data management software is expected to perform your tasks efficiently.

As a Customer Support Executive, you will play a crucial role in helping our customers with their inquiries and issues. This position is a great opportunity for freshers looking to start their career in customer service from the comfort of their home.Key Responsibilities:- Handle Customer Queries: Respond to customer questions via phone, email, or chat, ensuring they receive clear and helpful information.- Provide Solutions: Identify customer issues and provide effective solutions quickly, helping to resolve problems on the first contact whenever possible.- Maintain Customer Records: Update and manage customer information in our database to ensure accurate and timely handling of inquiries.- Follow-Up: Reach out to customers to check if their issues have been resolved and to provide further assistance if needed.- Collaborate with Teams: Work closely with other departments, such as technical support or sales, to ensure that customer needs are met efficiently.Required Skills and Expectations:- Strong communication skills are essential, both verbal and written, to clearly convey information and assist customers effectively.- Basic computer skills, including familiarity with using email, chat systems, and databases, to manage customer interactions.- A positive attitude and patience when dealing with customer issues, as well as the ability to manage stressful situations calmly.- A willingness to learn and adapt to new technologies and processes as needed.- Must be a male candidate and ready to work full-time from a remote location.

We are looking for a Chat Support Executive to join our team in Mumbai. This role is ideal for fresh graduates or those with up to five years of experience. You will assist customers through online chat, ensuring they receive prompt and effective support.Key Responsibilities: - Customer Interaction: Engage with customers via chat to answer their inquiries and resolve issues effectively. You will need to communicate clearly and professionally to provide an excellent customer experience. - Problem Resolution: Identify and address customer problems with a solution-oriented approach. You will be expected to troubleshoot issues and guide customers towards resolution. - Information Management: Document customer interactions accurately and escalate complex issues to the appropriate departments. You will maintain records for future reference to help track response effectiveness. - Feedback Collection: Gather customer feedback to improve service quality. Your observations will play a vital role in enhancing our support systems.Required Skills and Expectations: Candidates should possess strong communication skills in English and the ability to interact warmly with customers. A good understanding of computer systems and basic troubleshooting is essential. Adaptability and patience are important, as you will handle a variety of customer needs. Attention to detail and a focus on service quality will be vital for success in this role.

We are looking for a Human Resource Executive based in Ghatkopar West to help manage our HR functions and support the company's growth. The ideal candidate will play a key role in various HR processes and contribute positively to our work environment.Key Responsibilities:- Recruitment and Onboarding: Assist in attracting, interviewing, and hiring new employees. Ensure a smooth onboarding process for new hires to help them integrate into the company.- Employee Relations: Act as a point of contact for employees regarding any HR-related queries or issues. Foster a positive work environment by promoting open communication.- Performance Management: Support the performance appraisal process by helping managers set goals and evaluate employee performance, ensuring alignment with the companys objectives.- Training and Development: Identify training needs within the organization and coordinate programs to enhance employee skills and knowledge.- Payroll and Benefits Administration: Assist in managing payroll processes and employee benefits inquiries, ensuring accuracy and timely processing.- Compliance and Record Keeping: Ensure all HR policies and practices comply with local labor laws. Maintain employee records accurately and confidentially.Required Skills and Expectations:Candidates should have a degree in B.A, B.B.A, or B.Com and possess 1 to 5 years of experience in HR roles. Strong communication and interpersonal skills are essential to effectively interact with employees at all levels. Proficiency in HR software and Microsoft Office is expected. The ideal candidate should be organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment. A proactive attitude and a commitment to continuous improvement in HR practices will be highly valued.

NO SALES TARGETS! Face to Face Interview Start your Career with One of the Largest Capital Market Brokers Want to work in the Stock Market but hate the pressure of Sales? We are hiring for one of India's largest New-Age Discount Brokers! Job Locational ANDHERI EAST Role: Client Support (Inbound) Salary: 2.83 LPA (Fixed)20000 in hand +3600 pf Who are we looking for?Graduates: B.Com ,BBA, BFM, BA Economics, MBA , PGDBMExperience: Freshers or up to 1 years of experience.Skills: Fluent English & Hindi are mandatory.Interested candidates call me on 8779246689

Urgent Opening: Customer Service (Preferred Female candidates from Mumbai only)Location : Andheri East, ChakalaWork Hours: 7:00 AM to 3:30 PM ISTQualification: Higher secondary / GraduateLocation: Onsite onlyExperience : 2 yearsKey ResponsibilitiesAttending to outbound and inbound international calls, as well as screening and forwarding callsCold calling for making sales for businessFollow-ups with existing client baseScheduling and confirming appointments, meetings, and eventsHandling basic inquiries and sorting mailAny other miscellaneous administrative tasksSkills & ExperiencePrevious experience in a customer support role/Inside saleExperience in answering and screening calls, as well as scheduling appointments - international calls to AustraliaStrong phone and verbal communication skills along with active listeningExperience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.Excellent interpersonal and communication skills.If you're interested, please send your resume to komal.dabhi@aussizzgroup.comJob Types: Full-time, PermanentPay: -250,000.00 - -350,000.00 per yearBenefits:Paid sick timePaid time offProvident FundApplication Question(s):What is your current CTC?What is your notice period?Location:Andheri, Mumbai, Maharashtra (Preferred)Work Location: In person

Key Responsibilities1. Provide administrative and operational support to the sales team2. Coordinate sales orders, quotations, invoices, and deliveries3. Maintain accurate customer and sales data in CRM systems4. Prepare sales reports, presentations, and documentation5. Act as a liaison between customers, sales representatives, and internal departments6. Handle customer inquiries and follow up on orders and payments7. Assist in tracking sales performance and meeting targets8. Schedule meetings, follow-ups, and sales activities9. Ensure compliance with company sales procedures and policiesRequirements & Qualifications1. 13 years of experience in sales coordination or sales support2. Strong organizational and multitasking skills3. Excellent communication and interpersonal abilities4. Proficiency in MS Office (Excel, Word, PowerPoint)5. Experience with CRM software is an advantage6. Ability to work independently and in a team environment

The Sales Coordinator will be responsible for supporting the sales team and managing various sales-related tasks. This includes coordinating sales activities, preparing sales reports, maintaining customer records, and assisting with customer inquiries.Key responsibilities include:- Coordinating sales activities: The Sales Coordinator will assist the sales team in coordinating various sales activities such as setting up meetings with clients and following up on sales leads.- Preparing sales reports: They will be responsible for preparing and analyzing sales reports to track sales performance and provide insights to the sales team.- Maintaining customer records: The Sales Coordinator will ensure that customer records are updated and accurate to provide excellent customer service.- Assisting with customer inquiries: They will be the point of contact for customer inquiries and will provide timely and accurate information to customers.Required skills and expectations:- 2-4 years of experience in sales coordination- Graduate degree in a relevant field- Strong communication and interpersonal skills- Proficient in MS Office tools such as Excel and PowerPoint- Detail-oriented and organized- Ability to work well in a team and independently- Familiarity with CRM software is a plus.

(Night shift_No cab) 1. Responding to customer inquiries and resolving issues in a timely and professional manner.2. Handling escalated customer complaints and finding effective solutions.3. Providing product information and assistance to customers.4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.5. Collaborating with other departments to ensure seamless communication and service delivery.6. Maintaining accurate customer records and documentation.7. Assisting with training and mentoring new customer service representatives.8. Participating in team meetings and contributing ideas to improve customer service processes.Qualifications:- Bachelor's degree in Business Administration or related field.- At least 1 year of experience in a customer service role.- Excellent communication skills, both verbal and written.- Strong problem-solving abilities and attention to detail.- Ability to work well under pressure and meet deadlines.- Proficiency in Microsoft Office applications.- Customer-focused mindset and a passion for delivering exceptional service.* only male candidates*

Key Responsibilities:1. Respond to customer queries and resolve issues in a timely manner.- The Customer Support Executive will be responsible for addressing customer inquiries via phone, email, or chat and finding solutions to their problems efficiently.2. Provide product information and assistance to customers.- It is crucial for the Customer Support Executive to have a good understanding of the company's products and services in order to effectively communicate this information to customers seeking assistance.3. Maintain customer records and follow up on unresolved issues.- The candidate will need to keep accurate records of customer interactions and ensure that any unresolved issues are followed up on until they are resolved satisfactorily.4. Collaborate with other teams to improve overall customer satisfaction.- The Customer Support Executive may need to work with other departments such as Sales or Product Development to address recurring customer problems and enhance the overall customer experience.Required Skills and Expectations:- Excellent communication skills, both verbal and written, to interact effectively with customers.- Strong problem-solving abilities to quickly assess and resolve customer issues.- Ability to work well in a fast-paced environment and manage multiple tasks simultaneously.- Knowledge of basic computer applications and CRM software to maintain customer records accurately.- Customer-oriented approach with a focus on providing high-quality service and support to customers.

Customer Service ExecutiveCompany - ECOM RETAILS ECOMMERCE PRIVATE LIMITED Salary - 10,000 - 12,000 per month Location - Nahur, Mumbai

Financial Advisor role is to be in touch with investor over the phone and update them about latest ongoing schemes (which includes, MF, FD, Govt. Bonds, Debentures, etc) and help them to make wise investment decision based on various factors. Business development and acquisition of new investor is the key criteria of performance matrix. As per need, male candidate may have to visit client place for completion of documentation (any place, any day and any time). Qualification : Minimum Graduate from any stream.Experience : Freshers can apply.Remuneration : As per company normsWorking days : Monday to Saturday (first 6months)Post 6months alternate Saturday off.Contact: Email : hr.mumbai@moneyhoney.co.inMobile : 8655867034;

About us:We are 70+ member strong agri-tech startup, trying to build breakthrough technology productsfor the backbone of this country - the farmers. We have the backing of the giant - Mahindra &Mahindra, who is our strategic investor and have backed us through a recent Series C investment.Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offeringfor tractor owners, more specifically the Rental Entrepreneurs (RE) who rent out their tractor as ameans to earn income. Over the last 2 years, we have created a 20,000+ strong user base which isthe biggest Agri-telematics deployment in India. Responsibilities: Familiarize yourself with our product and service offerings to provide accurate information tocustomers. Initiate recharge sales by contacting existing customers via phone and promoting thebenefits of our recharge services. Listen attentively to customers, understand their concerns, and provide appropriatesolutions or escalate to the relevant department for further assistance. Achieve monthly and daily Recharge sales targets to contribute to the team's overall success. Maintain accurate records of customer interactions and update the customer databaseaccordingly. Stay updated with industry trends, competitor offerings, and market dynamics to effectivelyaddress customer inquiries and concerns. Collaborate with other team members and departments to ensure a seamless customerexperience.Requirements and skills Fluency in Hindi, Marathi, Kannada, and Telugu (both verbal and written) to effectivelycommunicate with customers. Proven experience in sales, preferably in a customer service or call center environment. Strong communication skills, with the ability to listen actively and provide clear and conciseinformation to customers. Excellent problem-solving skills to address customer issues and find suitable resolutions. Ability to work in a target-driven environment and meet monthly and daily Recharge salesgoals. Strong organizational skills to maintain accurate customer records and handle multiple tasksefficiently. Flexibility to adapt to changing business needs and work schedules. Positive attitude, self-motivated, and a team player.