Job Title:Team Leader Telecaller Company: Tovite Technologies Location: New 476, Temple Tower, Shop no 5, Door no (old)35/5, Anna Salai, Nandanam, Chennai, Tamil Nadu 600035Job Type:Full-timeAbout Tovite Technologies:Tovite Technologies is a leading provider of IT solutions, offering innovative technology products and excellent customer service. As we continue to grow, we are looking for a skilled and motivated **Team Leader Telecaller** to manage and lead our telecalling team. This role requires a strong leader who is focused on team development, achieving sales targets, and delivering exceptional customer service.Job Responsibilities: - Lead, supervise, and motivate a team of telecallers to achieve sales and performance targets. - Develop and implement effective strategies to enhance the performance and productivity of the team. - Monitor daily performance and provide coaching, feedback, and training to improve skills and efficiency. - Handle escalated customer queries and ensure that all customer concerns are addressed promptly. - Manage the teams call schedules and ensure optimal coverage throughout business hours. - Collaborate with management and sales teams to set achievable goals and align the teams performance with company objectives. - Analyze team performance metrics and generate reports to track progress and identify areas for improvement. - Maintain accurate records of calls, follow-ups, and client interactions. - Ensure compliance with company policies, procedures, and ethical standards. - Provide motivation and recognize achievements to maintain high morale and a positive team environment. Requirements:- Proven experience as a telecaller or in a customer service role, with at least 1-2 years in a leadership or supervisory position. - Strong leadership skills with the ability to inspire and manage a team effectively. - Excellent communicati