258

Relationship Executive Job Vacancies in Noida

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  • 0 - 1 yrs
  • 3.0 Lac/Yr
  • Noida Sector 62
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
We are seeking a motivated and friendly Customer Care Executive to join our team in Noida Sector 62. This entry-level position is ideal for recent graduates looking to kickstart their career while providing excellent service to our customers.Key Responsibilities:- **Customer Support**: Provide prompt and effective assistance to customers via phone, email, or chat. You will address inquiries, resolve issues, and ensure customer satisfaction.- **Product Knowledge**: Become well-versed in our products and services. This will help you to confidently answer questions and provide accurate information to customers.- **Documentation**: Maintain clear and organized records of customer interactions. This includes noting issues, feedback, and solutions provided to improve future customer experiences.- **Team Collaboration**: Work closely with team members and other departments to ensure that customer issues are resolved efficiently. You will be a vital part of a team dedicated to enhancing customer experiences.Required Skills and Expectations:Candidates should have excellent verbal and written communication skills. A friendly and approachable demeanor is necessary to create a positive customer experience. Candidates should demonstrate strong problem-solving skills and the ability to stay calm under pressure. Basic computer skills and familiarity with customer service software are essential. A proactive attitude and a willingness to learn are highly valued, as this role provides an opportunity for growth in the customer service field.
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Customer Relationship Executive (Freshers) Noida

Tracking Mantra Solutions Pvt. Ltd.

  • 0 - 6 yrs
  • 2.3 Lac/Yr
  • Female
  • Noida Sector 75
Computer Microsoft Excel Customer Relationship
Tracking Mantra Solutions Pvt. Ltd. is Hiring a Customer Relationship Executive to Handle Inbound Customer Calls and Maintain Strong Customer Relationships. the Role Focuses On Assisting Customers, Resolving Queries, Providing Product Information, and Ensuring a Positive Customer Experience for Our Gps Tracking and Vehicle Security Solutions.
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  • 2 - 5 yrs
  • 3.0 Lac/Yr
  • Noida
Direct Sales Field Sales Selling Skills Customer Relationship
Sales of disposable product and industrial safety equipments through calls and visit in field not target basis job
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Opening For Sales Manager

Miracle Infratech

  • 1 yrs
  • 12.0 Lac/Yr
  • Noida Sector 135
Real Estate Sales Real Estate Manager Real Estate Consultant Real Estate Executive Real Estate Sales Executive Time Management Management Skills Direct Sales Field Sales Sales Target Lead Management Sales Strategy Negotiation Skills Lead Generation Sales Communication Skills Leadership Convincing Power Problem Solving Customer Relationship
Job Description: SalesCompany: Miracle InfratechLocation: Sector 135, NoidaPosition OverviewMiracle Infratech is looking for dynamic and target-driven Sales Expertise to join our growing real estate team. This role is ideal for individuals who are passionate about sales, client interaction, and building a career in real estate.The candidate will be responsible for generating and qualifying leads, conducting client meetings, and supporting deal closures. The primary KPI is achieving successful property closure .Key Responsibilities1. Lead Generation & Sales SupportGenerate and qualify leads through calls, digital platforms, and field activitiesSchedule and conduct client meetings .Assist Managers in closing dealsMaintain a consistent sales pipeline2. Client InteractionUnderstand client requirements and suggest suitable property optionsBuild rapport and maintain professional communication with clientsProvide basic market insights and project details3. Site Visits & PresentationsCoordinate and assist in property site visitsDeliver project presentations to prospective clientsEnsure a smooth and engaging client experience4. Follow-ups & ConversionPerform timely follow-ups with leadsNurture prospects to move them through the sales funnelSupport conversion of leads into site visits or closures5. CRM & ReportingUpdate daily activities, leads, and follow-ups in CRM systemsMaintain accurate records of all client interactionsShare daily/weekly performance reports with the reporting managerRequirementsExperienceMinimum 1 year of experience in real estate sales .Hard SkillsBasic understanding of sales processesKnowledge of Noidas real estate market .Soft SkillsStrong communication and interpersonal skillsConfidence in client handlingTarget-driven mindsetAbility to learn quickly and adaptPreferred Candidate ProfileInterest in real estate salesKnowledge of Noida/NCR market is an advantageEnergetic, self-motivated, and goal-orientedWork Schedule6 days working (Tuesday off)10:30 AM - 7:00 PMCompensation & BenefitsSalary + performance incentivesLead support providedTraining and growth opportunitiesExposure to premium property portfolioProfessional ExpectationsMaintain professionalism in all client interactionsFollow a client-first approachTake ownership of assigned targetsRepresent the company positively
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  • Fresher
  • 4.3 Lac/Yr
  • Noida
Customer Relationship Air Ticketing Ticket Booking
We are looking for an enthusiastic Airport Ticketing Executive to join our team in Noida. This is a full-time position ideal for freshers who are eager to start their careers in the travel and aviation industry. **Key Responsibilities:**- **Ticket Booking:** Handle the booking of airline tickets for travelers using our computer systems, ensuring accuracy and efficiency in confirming reservations.- **Customer Service:** Provide excellent service to customers by answering queries and resolving any issues related to bookings, cancellations, or changes.- **Check-in Assistance:** Assist passengers during the check-in process, ensuring they have all necessary documents and helping with baggage handling.- **Payment Processing:** Manage payment transactions safely and accurately, ensuring that all financial dealings are transparent and secure.- **Information Updates:** Keep passengers informed about flight schedules, delays, and other relevant information regarding their travel plans.**Required Skills and Expectations:**- A positive attitude and strong communication skills are essential to interact effectively with customers and team members.- Basic computer skills are necessary for handling booking systems and managing data efficiently.- An understanding of customer service principles will help in providing timely and courteous assistance to travelers.- Attention to detail is important for maintaining accuracy when processing bookings and payments.- Freshers are welcome, but a willingness to learn and adapt in a fast-paced environment is crucial for success in this role.
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  • 2 yrs
  • 2.3 Lac/Yr
  • Noida
Customer Relationship
Field Sales including travel with incentive
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  • 2 - 3 yrs
  • 3.0 Lac/Yr
  • Noida Sector 58
Communication Customer Relationship Outbound Calling Customer Care Customer Management
We are looking for a dedicated Customer Care Executive to join our team in Noida Sector 58. The ideal candidate should have 2 to 3 years of experience in customer service and possess excellent communication skills. This role requires a female candidate who is proactive and enjoys helping customers.Key Responsibilities:1. **Customer Support**: Provide assistance to customers through various communication channels, including phone, email, and chat, addressing their queries and providing solutions in a timely manner.2. **Issue Resolution**: Handle customer complaints or concerns by listening actively and taking appropriate actions to resolve problems effectively, ensuring a positive customer experience.3. **Feedback Collection**: Gather customer feedback and insights to identify areas for improvement, contributing to the enhancement of services and customer satisfaction.4. **Database Management**: Maintain accurate records of customer interactions, transactions, and feedback in the company database, ensuring all information is up-to-date and accessible for future reference.5. **Team Collaboration**: Work closely with team members and other departments to ensure seamless service delivery and discuss challenges faced by customers, fostering a collaborative work environment.Required Skills and Expectations:Candidates should possess strong verbal and written communication skills and be comfortable using various software applications. A keen attention to detail and the ability to work in a fast-paced environment are essential. The successful candidate should demonstrate problem-solving abilities, empathy, and a customer-centric attitude, ensuring that customer needs are met promptly and effectively.
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Noida
Airline Operations Airport Operation Aviation Ground Staff Activities Ground Handling Airport Cargo Air Ticketing Executive Air Ticketing Officer Air Ticketing Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Ground Staff Airport Ground Staff Airliness Computer Operator Airport Executive Airline Executive Cabin Crew Fresher Senior Executive FOS Executive Senior CSR Relationship Officer
We are looking for an Airport Operations Executive in Noida, India. This full-time position is ideal for individuals with 0 to 5 years of experience. The role involves various tasks to ensure smooth airport operations while maintaining high standards of customer service.Key Responsibilities:- **Coordination and Communication:** You will work closely with airlines, ground staff, and other stakeholders to ensure efficient operations. Good communication skills are essential to manage workflows smoothly.- **Customer Assistance:** Assisting passengers with queries and providing support during check-in and boarding. You should be friendly and approachable to enhance the customer experience.- **Safety and Security Checks:** You will be responsible for monitoring security protocols and safety measures throughout the airport. Attention to detail is crucial to maintain a secure environment.- **Managing Documentation:** Handling essential paperwork related to flight schedules and passenger details. Organizational skills will help you effectively manage documents and reports.Required Skills and Expectations:Candidates should possess a minimum of 10th-grade education and should be able to work effectively in a team. Strong communication skills, both verbal and written, are necessary for clear communication with passengers and colleagues. Adaptability and problem-solving skills are vital, as you may face unexpected challenges in a fast-paced environment. A proactive attitude and a commitment to providing excellent service will contribute to your success in this role.
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  • 0 - 6 yrs
  • 2.3 Lac/Yr
  • Female
  • Noida Sector 101
Customer Relationship Cold Calling Customer Support Customer Care Customer Handling Customer Communication Outbound Calling
We are looking for a dedicated Customer Care Executive to join our team in Sector 101. In this role, you will be the primary point of contact for our customers, helping them with their inquiries and ensuring a positive experience with our services.**Key Responsibilities:**- **Respond to Customer Inquiries:** Handle incoming calls and messages from customers, providing them with the information they need in a polite and friendly manner.- **Resolve Issues:** Address customer complaints and concerns effectively by identifying solutions and ensuring timely follow-ups until the issue is resolved.- **Maintain Records:** Keep detailed records of customer interactions, transactions, and feedback, helping improve service quality and customer satisfaction.- **Product Knowledge:** Stay informed about our products and services to provide accurate information to customers and assist them in making informed decisions.- **Collaborate with Teams:** Work closely with other departments to resolve customer issues and improve overall service delivery.**Required Skills and Expectations:**The ideal candidate should possess excellent communication skills, both verbal and written, to engage effectively with customers. Problem-solving skills are essential to address and resolve issues promptly. A friendly and professional demeanor is expected, as you will represent the company to our customers. Reliability and a strong work ethic are crucial, along with the ability to work well in a team environment. Basic computer skills are required to manage records and communications efficiently. Since this role is suitable for female candidates only, empathy and patience are highly valued qualities for this position.
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  • 1 - 5 yrs
  • 4.8 Lac/Yr
  • Noida
Retail Sales Corporate Sales Customer Relationship Strategic Communication Field Sales Negotiation Skills Lead Generation
Hiring: Sales Executive NoidaJoin Anurama Furnico! 1-3 yrs exp (furniture/interior preferred).Salary
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  • 1 - 7 yrs
  • 3.0 Lac/Yr
  • Noida
Customer Relationship Retail Sales Management Skills Corporate Sales Lead Generation Channel Sales Field Sales Marketing Communication b2c Marketing Strategic Communication Agency Sales Technical Sales Negotiation Skills Selling Skills Field Marketing Direct Sales
Hiring: Business Development Executive (BDE) - Field SalesWe are expanding our sales team and looking for energetic and target-driven Business Development Executives (BDE) to join us. Open Positions: 5 Experience: Minimum 1 Year in Field Sales / Marketing (Mandatory) Salary: Up to 30,000 + Attractive Incentives Travel Allowance: After 3 months Office Location: Noida Field Locations: Noida Ghaziabad Mayur Vihar (Delhi) What Youll Do: Conduct Door-to-Door & B2B Field Visits Generate Leads for Digital Media Services Achieve Daily & Weekly Sales Targets Maintain Client Database & Submit Daily Reports Who Can Apply? Minimum 1 Year Experience in Field Sales / Marketing Strong Communication & Negotiation Skills Must Own a Two-Wheeler with Valid Driving License Target-Driven & Growth-Oriented MindsetIf youre ready to grow your career in sales and business development, this opportunity is for you! WhatsApp: +91 85956-25080#Hiring #BDE #BusinessDevelopment #FieldSales #NoidaJobs #GhaziabadJobs #DelhiJobs #SalesJobs #HiringNow #GreaterNoidaJobs
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  • 0 - 1 yrs
  • 2.8 Lac/Yr
  • Noida Sector 16
Customer Relationship Marketing Communication Lead Generation
We are looking for a motivated Field Sales Executive to join our team in Sector 16. The ideal candidate will be responsible for promoting our products and services directly to customers. This is a full-time role, and candidates with little to no experience are welcome to apply.**Key Responsibilities:**- **Identify and engage potential customers**: You will be responsible for meeting potential clients, understanding their needs, and showcasing how our offerings can meet those needs.- **Achieve sales targets**: You will set personal sales goals and strive to exceed them. Regular tracking of your sales performance will be necessary.- **Conduct product demonstrations**: You will present our products to clients, explaining features and benefits, to help them make informed purchasing decisions.- **Build relationships with clients**: Establishing and maintaining a good rapport with customers will be essential in ensuring repeat business and customer loyalty.- **Gather market feedback**: You will share valuable feedback from customers and the market with the team to improve our products and services.**Required Skills and Expectations:**Candidates should have strong communication skills, both verbal and written, to effectively interact with clients. A friendly and approachable demeanor will help in building trust. Basic understanding of sales principles is preferred, but not mandatory. Good time management skills are crucial, as you will be managing multiple client meetings. Being a team player and being adaptable to change will also be important in this fast-paced environment. A 12th-grade education is required for this role.
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  • 1 - 4 yrs
  • 5.0 Lac/Yr
  • Noida Sector 2
Marketing Marketing Communication Strategic Communication Lead Generation Inside Sales Negotiation Skills Convincing Power B2B Sales Analytical Ability Sales Business Development Sales Relationship
Sales Prospecting Generate and convert qualified leads via LinkedIn, email, WhatsApp & cold calling. Product Pitching - Pitch Go4Database's B2B contact lists to marketing agencies, SaaS companies , exporters, and enterprise clients. Client Needs AnalysisUnderstand client pain points and offer customized database solutions. Revenue Generation -Achieve monthly revenue targets of 7-10 deal closures Performance Reporting -Manage the sales pipeline using CRM tools and prepare weekly reports Client Relationship Management -Build long-term relationships to unlock recurring revenue deals Process Compliance - To manage task & trackers under organization SOPs. What Youll Bring Minimum 1 year of experience in dealing with US and European clients. Excellent communication skill, high confidence level along with a growth mindset. Has own strong sources of client onboarding/Lead generation. Have sold to marketing heads, CXOs, or agencies. Expert in client retention, Price negotiation and objection handlin g. Preferable:Business contact selling platform or SaaS tech company. Qualifications : Any graduate/MBA or equivalent. Working Shift - 5 days (Evening Shift - 1pm to 10pm) No.of opening:6 Industry &Domain:Marketing & Advertising - Business Development Salary:Fixed monthly + Attractive Incentive + Perk Venue Sector 2, Noida5 Days working
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Customer Support Executive (Fresher)

Signature Business Solutions

  • 0 - 3 yrs
  • 8.5 Lac/Yr
  • Noida
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Escalation Escalation Management Escalation Support Outbound Calls Technical Sales Technical Process Medical Billing Executive International Business Network Team Lead BPO Operations BPO Sales Business Process Outsourcing Upsellling
Customer Service ExecutiveHandle inbound and outbound customer calls, emails, or chats professionally.Respond to customer inquiries and provide accurate information about products or services.Resolve customer complaints and issues in a timely and effective manner.Maintain a high level of customer satisfaction and service quality.Record and update customer interactions in the CRM system.Escalate complex issues to the relevant department when required.Follow company policies, service standards, and communication guidelines.Build positive relationships with customers and ensure a smooth service experience.Meet individual and team performance targets (quality, productivity, and response time).Stay updated with company products, services, and processes.
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Customer Service Associate Jobs For 12th Pass Freshers

INTEGRAL RECRUITMENT SERVICES PVT. LTD.

  • 0 - 2 yrs
  • 2.3 Lac/Yr
  • Noida
Customer Guidance BPO Operations Non Voice Process Customer Relationship
Require 60 candidates either male or female for a BPO in noida for non voice process. The BPO work for banks in ncr. It manages the customers of banks. It require candidates who will be involved in emailing process with the customers of banks. The candidates will have to do emails to the same customers and solve their queries and issues whatever they have. The communication will be done through emailing between the candidates and customers. Both male and female candidates can apply for the job. Freshers and experienced both can apply for the job. Freshers will get 17k and experienced candidates will get 19k salary per month respectively. Interested candidates can apply for the same job and can contact to Mr Nitin.
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  • 0 - 6 yrs
  • 2.5 Lac/Yr
  • Noida Sector 63
Customer Relationship Non Voice Process BPO BPO Operations Customer Care Cons
Job Summary:We are seeking a proactive and customer-focused Customer Support Executive to handle inbound and outbound customer interactions for our banking process. The ideal candidate will assist customers with account-related queries, transactions, product information, and issue resolution while ensuring high levels of customer satisfaction and compliance with banking regulations.Key Responsibilities:Handle inbound/outbound customer calls, emails, and chats related to banking servicesAssist customers with account inquiries, balance details, transactions, and service requestsResolve complaints and escalate complex issues to the appropriate departmentEducate customers about banking products such as savings accounts, credit cards, loans, and digital banking servicesEnsure adherence to banking policies, KYC norms, and compliance standardsMaintain accurate records of customer interactions in the CRM systemAchieve assigned performance targets (AHT, CSAT, Quality scores, etc.)Required Qualifications:Graduate in any discipline (Commerce/Finance preferred)03 years of experience in banking, financial services, or BPO (Freshers may apply)Strong verbal and written communication skillsBasic understanding of banking products and financial termsProficiency in MS Office and CRM systemsAbility to work in rotational shifts
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  • 0 - 6 yrs
  • 7.0 Lac/Yr
  • Noida
Customer Relationship Customer Service International BPO Proficiency in English BPO Active Listening
Job Title: Customer Service Executive International Process- Voice ProcessDepartment: Customer Support Location: Noida Sector 63Key Responsibilities: Handle inbound and outbound calls from international customers. Resolve customer queries, complaints, and requests in a timely and professional manner. Provide accurate information about products and services. Maintain customer records and update databases with the latest information. Follow standard operating procedures (SOPs) and quality guidelines. Meet performance targets such as call handling time, quality scores, and customer satisfaction. Collaborate with team members and supervisors to ensure smooth workflow. Escalate complex issues to senior support or relevant departments as needed.Required Skills & Competencies: Excellent verbal and written communication skills in English. Strong listening, problem-solving, and interpersonal skills. Ability to work in rotational shifts (including night shifts for international processes). Basic computer proficiency MS Office, CRM tools, and typing skills. Customer-oriented mindset with a positive attitude. Ability to handle pressure and deliver consistent performance.Educational Qualification: Minimum: 10+2 or Graduate in any discipline. Preferred: Bachelors degree.Experience:Min 6 months of experience in an international voice or non-voice process preferred.Shift Timing: Rotational shifts- 6 Days Working. One side Cab in the Odd hours Limited to 20KMS rangeSalary Range: UPTO- 4.2LPA
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  • 1 - 5 yrs
  • 5.0 Lac/Yr
  • Noida Extension Noida
Customer Relationship Corporate Sales Marketing Communication Management Skills Lead Generation Field Sales
experience - 1-5yrs Qualification - Graduation Salary - 25k - 50k + Attractive incentives + bike must Location - Noida Extension1. sales closing 2. After sales services 3. Channel sales development
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  • 1 - 2 yrs
  • 5.5 Lac/Yr
  • Noida Sector 63
Customer Care Cons International BPO Customer Relationship BPO Voice English
As a Customer Service Associate, you will be responsible for providing excellent customer service to all clients. This includes answering inquiries, resolving complaints, and ensuring customer satisfaction. You will also be required to maintain customer records and contribute to overall team performance.Key responsibilities include responding to customer queries promptly and professionally, handling and resolving customer complaints effectively, and ensuring customer satisfaction through excellent service delivery. Additionally, you will be expected to maintain accurate customer records and contribute to team goals by collaborating with colleagues.The ideal candidate for this role should have 1-2 years of experience in customer service, be a graduate, and possess excellent communication and interpersonal skills. Strong problem-solving abilities, a customer-focused mindset, and the ability to work well in a team are also important expectations for this position. Working from the office in Noida Sector 63, this full-time role requires someone who is dedicated to providing top-notch customer service.
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  • 0 - 1 yrs
  • 4.8 Lac/Yr
  • Noida Sector 50
MS Word Email Writing Excel OPD Executive Ipds
Job TitleGuest Relationship Executive / Guest Relationship Officer (Hospital)Job DescriptionWe are looking for a Guest Relationship Executive/Officer to manage patient and visitor interaction and ensure a smooth, positive experience within the hospital.Responsibilities:Welcome patients and attendants in a polite and professional mannerGuide patients regarding OPD, IPD, billing, appointments, and hospital servicesHandle patient queries, concerns, and complaints empatheticallyCoordinate with doctors, nurses, billing, and other departmentsMaintain patient feedback and follow-up recordsAssist patients during admission and discharge processEnsure patient satisfaction and service quality standardsRequirements:Excellent communication skills (Hindi & English)Pleasant personality with caring and patient-friendly attitudeAbility to handle sensitive situations calmlyBasic computer knowledge (MS Word, Email, Hospital software/CRM if any)Good coordination and problem-solving skillsEligibility:Graduate (any stream)Diploma/Degree in Hospital Administration or Healthcare Management preferredFreshers can applyPrior experience in hospital/clinic/front office/customer service is an advantageJob Type: Full-timeWork Mode: On-site (Hospital)Salary: 12k 20k per month (as per experience)
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Noida
Customer Relationship Airport Ticketing Airline Operations Airport Operation Passenger Handling Airline Customer Service Air Ticketing Officer Air Ticketing Air Ticketing Executive Air Ticketing Staff Airport Ticketing Executive Airport Ticketing Staff Airline Ticketing Airport Ground Staff Ground Staff Airline Ground Staff Air Port Ground Staff Ground Operation Ground Handling Airport Ground Airlines Ground Airport Manager Supervisor Shift Engineering Executive
As an Airport Customer Service Associate, you will play a vital role in creating a positive experience for passengers. You'll be the first point of contact for travelers and will assist them with various needs.**Key Responsibilities:**- **Greeting Passengers:** Welcome travelers at the airport with a friendly attitude, making them feel comfortable and valued from the moment they arrive.- **Check-In Assistance:** Help passengers with the check-in process, including verifying their documents and issuing boarding passes to ensure seamless travel.- **Answering Inquiries:** Provide information about flights, baggage policies, and airport services, ensuring passengers have the answers they need for a smooth journey.- **Handling Complaints:** Address and resolve any issues or complaints from passengers, offering solutions and support to enhance their travel experience.- **Coordinating with Other Departments:** Work closely with airline staff, security, and ground crew to ensure efficient operations and address any passenger concerns in a timely manner.- **Maintaining Cleanliness:** Keep the customer service area tidy and organized to provide a welcoming environment for travelers.**Required Skills and Expectations:**- **Communication Skills:** Good verbal and written communication skills are essential to interact effectively with passengers and co-workers.- **Problem-Solving Ability:** You should be able to think quickly and find solutions to any issues that arise during your shift.- **Customer-Oriented Attitude:** A strong desire to help others and ensure customer satisfaction is critical.- **Team Player:** Work collaboratively with your colleagues to provide the best service possible.- **Adaptability:** Be able to work in a fast-paced environment, adapting to changing situations with ease. - **Basic Computer Skills:** Familiarity with computers and basic software programs is beneficial for handling check-in systems and passenger databases.
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Business Development Executive

INTEGRAL RECRUITMENT SERVICES PVT. LTD.

  • 1 - 5 yrs
  • 6.0 Lac/Yr
  • Noida
Direct Marketing Business Development Key Account Management Lead Generation Client Relationship Management Walk in
Lead Generation(ERP)Responsible for achieving quarterly lead goals.Should have ERP core - erp sales experience.-Mandatory.Schedule software demo through calls & other channels.Managing all demo lineups for demo schedule. Also the candidate should have client coordination ability. Probably we can look at candidates having software services experienceDoing cold calls and generating leads or other strategies.Calling existing and potential customers to purchase company products and services.Accurately recording details of customers leads.Generating promising leads for the outside sales team to pursue.Using sales scripts proffered by the company to drive sales and respond to customers.Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
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