Relationship Executive Graduate Fresher Jobs in Navi Mumbai

Job DetailsLocation: 13th Floor Vishwaroop IT Park, Sector 30,, Behind Raghuleela Mall, Opp. Vashi Station Vashi, , Navi Mumbai- , 400705Employment Type: Permanent Employment (Full-time)Work Type: on-siteNo of Openings: 40Created At: 11 September 2025Updated At: 30 September 2025Salary: ,INR 12000 - 20000 / monthlyApplication Deadline: Not specifiedDescription:Company: ICICI Lombard General Insurance Company Ltd.Location: 13th Floor, Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station, Vashi, Navi Mumbai 400705Job Type: Full-time (Work from Office)Vacancies: 70About the RoleICICI Lombard is hiring Customer Relationship Executives Digital Sales to join our high-energy Contact Centre team in Mumbai. The role involves handling customer queries, driving digital insurance sales, and ensuring excellent customer engagement through voice interactions.Key ResponsibilitiesEngage with potential customers over calls to explain insurance products and services.Drive digital sales by converting leads into successful policy issuance.Achieve daily, weekly, and monthly sales targets.Ensure superior customer experience by answering queries clearly.Demonstrate strong knowledge of sales skills and customer relationship management.Participate in mock calls and operational training for sales performance.Qualifications & Skills RequiredEducation: Graduate (Full-time/Part-time).Experience: 0-2+ years (Freshers welcome).Excellent communication in English & Hindi.Sales-oriented mindset with persuasive communication skills.Knowledge of customer service and quality parameters.Ability to confidently explain What skills are required for sales during interview.Work EnvironmentWorking Days: 5 days a week.Week Off: 2 days (rotational).Shift Timings: Fixed shift, 9:30 AM 7:00 PM.Process: Voice-only (No transport provided).Salary & BenefitsFresher CTC: 1.75 LPA (Approx. 12,500 in-hand/month).Experienced CTC (02+ years): Up to 2.50 LPA (Approx. 18,000 in-hand/month).Unlimited incentives for E-Channel (Digital Sales).Career growth in one of Indias leading insurance companies.Skills:SalesCommunication00Experience: 1 - 2 yearsQualification Requirements: Graduation (10 + 2 + 3)About the CompanyName: ICICI LombardAddress:Area: Behind Raghuleela Mall, Opp. Vashi Station Vashi,City: Navi Mumbai-Pincode: 400705Street: 13th Floor Vishwaroop IT Park, Sector 30,Location Link: View on MapHiring Need: Immediate

Requirement for Customer Support Executive. supporting Key Account Executive and Handling Documentationcoordinating with Customer and Handling Their Queries Regarding Any Issuesexcellent with Coordination & Problem Solving, Providing Timely Solutionschecking Mis Report On Daily Basisrequired Candidate Profileinward and Outward Process in the Softwaredsr Updationliaise with Corporate Accounts Executive, Warehouse Team,customs Team

Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.Call handling as per defined standards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of customers in order to aid right cross-servicing of Bank productsAccurate logging and resolution of complaints.Attrition control of customers.Regular interactions with the customers and pro-actively assessing customer needs.Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.Ensure portfolio quality of relationship while racing considering eligibility.Monitor large amount movements and account closure from the deposit accounts.Ensure retention of customers Achievement of portfolio parametersMeet the defined objectives of the Portfolio managed by the respective VRM Sales Right cross-sell of products basis profiling and engagement.Penetration of products across groups.Sales across all product segments-TPP, Assets, Cards etc.Acquiring & grouping of all related IDs of the Primary ID.Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.Ensure Staff are trained on product knowledge and requisite certifications.Income to be generated at a customer level.Interaction QualityAchieve Quality benchmarks defined from time to time.Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.Audit and Service QualityEnsure all laid down system and process are followed as stipulated by Audit and Senior ManagementEnsure accurate and timely submission of financial transactions & requests.Adherence to set processes of updating customer interactions in CRM next. MIS ReportingEnsure timely submission of Customer base review / reports as requested