Front Desk Manager 12th Pass Fresher Jobs in Malda

Key ResponsibilitiesWelcome customers and visitors in a professional manner.Understand customer requirements and guide them to the appropriate banking service.Manage the customer waiting area and maintain the visitor register.Assist customers with account opening forms, KYC documentation, and other basic banking processes.Provide information about bank products and services such as savings accounts, current accounts, fixed deposits, loans, credit cards, and digital banking.Coordinate appointments with Relationship Managers or Branch Operations staff.Resolve basic customer queries or escalate complex issues to the concerned department.Support branch administration and maintain proper records.Promote digital banking services such as mobile banking, internet banking, ATM usage, and UPI.EligibilityQualification: Graduate in any discipline (preferred).Experience: Freshers and experienced candidates can apply.Good communication and interpersonal skills.Basic computer knowledge (MS Office and email).Customer-oriented attitude with a professional appearance.

Key ResponsibilitiesWelcome customers and visitors as they enter the branch.Guide customers to the appropriate department or banking officer.Answer phone calls, emails, and general inquiries.Assist customers with account-related requests, forms, and documentation.Schedule appointments with relationship managers or loan officers.Provide information about banking products and services.Handle customer complaints and direct them to the relevant team for resolution.Maintain visitor records and branch reception areas.Support administrative tasks such as filing, data entry, and record keeping.Ensure compliance with bank policies, confidentiality standards, and security procedures.Required SkillsStrong communication and interpersonal abilities.Customer service orientation.Basic understanding of banking products and processes.Computer proficiency, including office software and banking systems.Organizational and multitasking skills.Professional appearance and behavior.Ability to remain calm and courteous under pressure.Typical QualificationsA bachelor's degree is often preferred.Prior experience in customer service, reception, or banking is an advantage.Knowledge of local languages and English can be beneficial.Career GrowthA Front Desk Representative can progress to roles such as:Customer Service ExecutiveRelationship OfficerPersonal BankerBranch Operations ExecutiveAssistant Branch Manager (with experience and additional training)