Front Office Job Vacancies in Malda

Key ResponsibilitiesWelcome customers and visitors as they enter the branch.Guide customers to the appropriate department or banking officer.Answer phone calls, emails, and general inquiries.Assist customers with account-related requests, forms, and documentation.Schedule appointments with relationship managers or loan officers.Provide information about banking products and services.Handle customer complaints and direct them to the relevant team for resolution.Maintain visitor records and branch reception areas.Support administrative tasks such as filing, data entry, and record keeping.Ensure compliance with bank policies, confidentiality standards, and security procedures.Required SkillsStrong communication and interpersonal abilities.Customer service orientation.Basic understanding of banking products and processes.Computer proficiency, including office software and banking systems.Organizational and multitasking skills.Professional appearance and behavior.Ability to remain calm and courteous under pressure.Typical QualificationsA bachelor's degree is often preferred.Prior experience in customer service, reception, or banking is an advantage.Knowledge of local languages and English can be beneficial.Career GrowthA Front Desk Representative can progress to roles such as:Customer Service ExecutiveRelationship OfficerPersonal BankerBranch Operations ExecutiveAssistant Branch Manager (with experience and additional training)

Key ResponsibilitiesWelcome and assist customers visiting the branch.Handle customer inquiries and provide basic information about financial products and services.Manage incoming phone calls, emails, and visitor appointments.Maintain visitor records and customer registers.Coordinate with different departments for customer requirements.Collect and verify basic customer documents.Support administrative and office management activities.Handle courier, mail, and document dispatch activities.Ensure the reception area is organized and professional.Required SkillsGood communication and interpersonal skills.Basic computer knowledge (MS Word, Excel, Email).Customer service orientation.Professional appearance and behavior.Ability to handle multiple tasks efficiently.QualificationHigher Secondary (12th Pass) or Graduate.Freshers can apply for many entry-level positions.Experience in customer service or reception is an added advantage.Salary (Approximate)Fresher: 12,000 - 18,000 per monthExperienced: 18,000 - 30,000+ per monthCareer GrowthA Front Desk Officer can progress to:Customer Service ExecutiveBranch Operations ExecutiveRelationship ExecutiveAdministrative OfficerBranch Operations Manager