Service Specialist Female Jobs in Sector 63

Title: Customer Care Specialist (US process)Location: Gurugram (Work from office only)Company: WiproRoles and Responsibilities of a Customer Care Specialist Customer Service through calls Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal Service Attendance & Accountability policies Execute issue /query & Client level delivery quality on calls Adhere to Customer resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Eligibility: Graduates in B. Com, B.A, BCA, BBA, BHM, BSc & BSc IT, M.Com, M.A (Correspondence mode) (Except Stats, Math's Hons & Eco Hons) B.Tech. with min 6 months of experience is required in BPO/KPO Regular M. Com, MA with min 6 months of experience is required in BPO/KPO (Except MBA, MCA and MSC) Age up to 31 years Gap should not be more than 4 years after graduation. Undergraduates/ pursuing graduation are NOT eligible. Candidates who are currently located in Delhi NCR/ Gurgaon are only eligible.Work Experience- Freshers and Experienced- 0-29 months Excellent communication skills- Written and Verbal Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5 am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login) Proficient in computer usage and Basic knowledge of MS Office/ Excel What Wipro offers: - Defined career roadmap which offers growth opportunities Performance-based incentive program (Depends on Process/Client Alignment) Investment in talent development and skills enhancement Work-life balance with a 5-day workweek Collaborative environment with best-in-class professionals Focus on colleague engagement and fun at work

Maintaining a positive, empathetic, and professional attitude towards customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.