The job of a telecaller is to act as a customer service representative, providing information about the company's offerings and fulfilling the needs of the customers . The responsibilities of a telecaller are as follows: Making calls: Telecallers make outbound calls to potential and existing customers, as well as inbound calls to handle inquiries. Selling: Telecallers use persuasion skills to sell, upsell, and cross-sell products or services. Customer service: Telecallers answer customer queries, resolve complaints, and build relationships with customers. Record keeping: Telecallers maintain daily call records and submit progress reports. Staying updated: Telecallers stay up to date on market trends. Identifying needs: Telecallers identify customer needs.