Customer Care Executive Female Jobs in Sonipat

Key Responsibilities:Customer Handling:Serve as the primary point of contact for customer inquiries and support.Address and resolve customer complaints or issues promptly and professionally.Ensure regular follow-ups with customers regarding sales orders, deliveries, and payment updates.Maintain a structured follow-up schedule to ensure timely actions on pending tasks.Sales Order Status:Coordinate with the sales and logistics teams to ensure accurate and timely processing of sales orders.Provide customers with up-to-date information regarding the status of their orders.Handle any discrepancies in order status and work toward resolving them in a timely manner.CRM Management:maintain accurate customer records, track interactions, and follow-up schedules.Document and update customer communications, feedback, and requests

Mega Walk in DriveDate: - 19th November 2022 & 20th November 2022 (Saturday & Sunday)Timing: - 10.00 AM to 4.00 PMAddress:-Muthoot Finance LTDRegional Office-SCO.99-100,First Floor, Sector-7, Near Federal Bank,Main Market, Karnal.JOB DESCRIPTION Generate business and leads for new loans from new customersHandle branch walk-ins for business generation and Generate referrals through existing customer base and walk-ins.Meetings with HNI, corporate and institutional clients to promote gold loan proposition.

Responsibilities# Answering phones and explaining the services offered by the organisation.# Contacting existing customers as well as prospective customers using scripts.# Obtaining customer information and other relevant data.# Asking questions to the customer and understanding their specifications.# Resolving queries and issues related to the services.# Making recordings of all the sales phone calls and sales deals.# Maintaining the database of the customers on a regular basis.# Suggesting solutions based on customers needs and requirements.