Customer Associate Female Jobs in Abids

Call Centre Associate Roles & Responsibilities: Managing Inbound and/or outbound calls Following various communication scripts when speaking to a customer; Identifying customer needs, calls should be answered in weekend & festivals ; Upselling products and services wherever possible; Building sustainable customer relationships; Keeping records of all conversations organized; Building product knowledge; and improving performance and achieve targets. Maintaining and improving quality results by adhering to standards and guidelines.Call Centre Agent Skills: Detail-oriented: Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers. Organized: Agents need to be able to acces

Greetings from HRH NEXT SERVICES urgent requirement for freshers and experience.role : Customer services associates.Languages: English/Hindi/Telugu.nswer incoming calls and emails in an efficient mannerIdentify customer questions, concerns, and overall needsProvide accurate answers and solutions to customer queriesAddress customer complaints in a compassionate and patient mannerRedirect customers to appropriate teams and/or departments as neededHelp sales team generate leads, identify potential leads and forward to sales repsCheck voicemail inboxes and return calls in a timely mannerDevelop professional relationships with ongoing customers through excellent customer serviceFollow-up with callers on complaint and/or question resolution statusCollaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfactionMeet or exceed call quotas and sales assist quotas, both personally and as a team unitFollow company communication procedures, policies, and guidelines at all timesPerform each duty above with our customers satisfaction as the number one priority.