Customer Care Executive jobs in Abids (Hyderabad) - HRH Next Services Pvt Ltd

Customer Care Executive jobs in Abids (Hyderabad)

Key Skills

Good Communication Customer Agent Customer Associate Customer Care Executive Customer Services Associate BPO

Education

  • Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.Com, B.Sc, B.Tech/B.E

Job Description

Greetings from HRH NEXT SERVICES

urgent requirement for freshers and experience.

role : Customer services associates.

Languages: English/Hindi/Telugu.

nswer incoming calls and emails in an efficient manner

Identify customer questions, concerns, and overall needs

Provide accurate answers and solutions to customer queries

Address customer complaints in a compassionate and patient manner

Redirect customers to appropriate teams and/or departments as needed

Help sales team generate leads, identify potential leads and forward to sales reps

Check voicemail inboxes and return calls in a timely manner

Develop professional relationships with ongoing customers through excellent customer service

Follow-up with callers on complaint and/or question resolution status

Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction

Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

Follow company communication procedures, policies, and guidelines at all times

Perform each duty above with our customers satisfaction as the number one priority.

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