Good Communication Customer Agent Customer Associate Customer Care Executive Customer Services Associate BPO
Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.Com, B.Sc, B.Tech/B.E
Greetings from HRH NEXT SERVICES
urgent requirement for freshers and experience.
role : Customer services associates.
nswer incoming calls and emails in an efficient manner
Identify customer questions, concerns, and overall needs
Provide accurate answers and solutions to customer queries
Address customer complaints in a compassionate and patient manner
Redirect customers to appropriate teams and/or departments as needed
Help sales team generate leads, identify potential leads and forward to sales reps
Check voicemail inboxes and return calls in a timely manner
Develop professional relationships with ongoing customers through excellent customer service
Follow-up with callers on complaint and/or question resolution status
Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
Meet or exceed call quotas and sales assist quotas, both personally and as a team unit
Follow company communication procedures, policies, and guidelines at all times
Perform each duty above with our customers satisfaction as the number one priority.