Client Support Executive Female Jobs in Mumbai

Our business is in the recruitment sector, and we specialize in providing candidates to industries such as Oil & Gas, Construction, engineering , infrastructure and Hospitality.At this moment, we are looking for a Client Relationship Executive who will be responsible for maintaining and developing relationships with our clients primarily in the Gulf, countries such as Dubai, Saudi Arabia, Kuwait, and Oman.So the responsibilities for this position include:Client Communication: You will be interacting with clients over email, addressing their inquiries, and providing them with the necessary information..New Business Development: the role will be to generate new business opportunities through social networking and other online channels. You will identify potential clients and initiate conversations to establish partnerships with them.Appointment Scheduling: : You will be responsible for coordinating and setting up appointments for the Managing Director with prospective clients in the Gulf region.Client Support:This position requires someone who is proactive, good with communication, and capable of handling multiple tasks .Key Qualities Required:Excellent English communication skills (both written and verbal) are a must, as you will be interacting with clients in the Gulf region.Strong interpersonal skills and a proactive approach to client management and business development.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Location : CST ( 10 Min from Churchgate Station and 5 min from CST Station)Salary: AED 15,000 - 20,000 per monthJob Type: Full-time (Monday to Saturday, 10:30 AM - 7:00 PM)Walk-in Interviews:We welcome you to walk in directly to our office for a face-to-face interview. Please bring your updated resume.

* Provide customer support through phone and email. * Work with other departments to resolve customer issues in a timely manner. * Serve as a point of contact for customer support and complaints. * Proactively identify, investigate, and resolve recurring customer support issues.* Identifying customer needs and helping customers use specific features. * Analyzing and reporting product malfunctions.

Maintaining fruitful relationships with Existing / New customers.Strong communication.The ability to handle pressure and meet deadlinesSkill in prioritizing and triaging obligationsAttention to detailExcellent time management and organization.Generating Revenue for Company Dealing with new client and getting new business

ResponsibilitiesCustomer Service Responsibilities list: Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quote strong phone contact handling skills and active listeningFamiliarity with CRM systems and practices customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively

Responsibilities of candidates include: Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications Follow up to ensure that appropriate actions are taken on customer requests Refer unresolved customer grievances or special requests to designated departments for further investigation