Automobile Female Jobs in Guwahati

KEY RESPONSIBILITIES:1. Customer Relationship Management: Building and maintaining positive relationships with customers. Addressing and resolving customer complaints or concerns promptly. Ensuring a seamless customer experience at every touchpoint.2. Service Quality Oversight: Ensuring services provided meet quality standards and customer expectations. Coordinating with service teams to improve turnaround time and quality. Monitoring customer feedback to identify areas for improvement.3. Team Management: Training, supervising, and motivating the customer care team. Assigning responsibilities and ensuring team productivity.Conducting regular performance evaluations and providing constructive feedback.4. Process Improvement: Developing and implementing customer service policies and procedures. Streamlining processes to enhance efficiency and reduce waiting times. Leveraging customer feedback to improve service delivery.5. Communication and Reporting: Acting as the primary point of contact between customers and the organization. Preparing reports on customer satisfaction, complaints, and operational performance. Presenting recommendations for improvements to management.6. Sales and Retention: Upselling maintenance plans or additional services. Developing strategies to retain customers and increase loyalty.Promoting promotional campaigns and offers effectively.7. Handling Escalations: Managing complex customer issues that require managerial intervention. Ensuring escalated issues are resolved to the customers satisfaction.8. Compliance and Ethics: Ensuring all customer interactions adhere to company policies and ethical standards. Keeping up with industry regulations and compliance requirements.

1. Customer Interaction: Handle customer inquiries, complaints, and feedback to ensure high levels of customer satisfaction.2. Service Coordination: Coordinate with service departments to schedule and confirm appointments, and follow up on service completion.3. Complaint Resolution: Assist in resolving customer complaints and coordinate factory assistance when necessary.4. Customer Education: Inform customers about warranty details, maintenance schedules, and proper use of vehicle features, especially safety-related ones.5. Post-Sale Follow-Up: Ensure post-sale customer contacts are made within a specified timeframe and maintain updated customer files.6. Customer Satisfaction Monitoring: Prepare monthly reports on customer satisfaction and discuss findings with management to identify areas for improvement.7. Service Department Liaison: Work closely with sales and service departments to ensure seamless customer experiences.8. Training and Development: Provide training and support to dealership staff to enhance customer service skills.9. Documentation: Maintain records of customer interactions, complaints, and resolutions.10. Marketing and Communication: Write articles for customer newsletters and attend sales, service, and management meetings.

Develop and implement HR strategies and initiatives aligned with the overall business strategy.*Bridge management and employee relations by addressing demands, grievances or other issues.*Manage the recruitment and selection process.*Develop and monitor overall HR strategies, system, tactics and procedures across the organisation.*Nurture a positive working environment.*Maintain pay plan, incentives, salary structure and benefits program.*Assess training needs to apply and monitor training programs.*Report to management and provide decision support through HR metrics.**Fresher may Also Apply(MBA-HR only)****Female Candidates Only**