Customer Support Technician Graduate Jobs in Gurgaon

We are looking for 2 Service Coordinator Posts in Gurgaon, Job Summary: The Service Coordinator is responsible for organizing and overseeing service activities related to commercial kitchen equipment, ensuring timely dispatch of technicians, effective customer communication, and accurate documentation. This role plays a critical part in delivering excellent service and maintaining operational efficiency within the service department. Key Responsibilities: Service Scheduling and Required Educational Qualification is : B.Tech

Being extremely familiar with the Battery products, capabilities, culture, and marketing strategy.Meeting with prospective customers in an assigned geographic territory to ascertain needs.Providing company background and presentation to small and large groups. Gathering all information required for quoting and summarizing to engineering and cost estimating.Developing quote strategy for each quote and presentation. Sales Engineer is responsible for the presentation of each quote, feedback and follow up.Management of data for monthly territory reporting.Market research on targeted customers/industries for growth opportunities and industry trends to assist with development and execution of sales/marketing plan for existing product offerings and new product development.Some travel might be required customer support, tradeshows, sales meetings , Service support.Attend and support sales and marketing & AS Service meetings as required.

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Hostess SKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All India

Provide technical support to customers via phone and remote access.Diagnose and troubleshoot software issues and provide accurate solutionsInstallation and configuration of Adobe professional software applications.Research customer inquiries and provide appropriate solutionsDocument cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.Resolve customer complaints in a timely and professional mannerMonitor customer feedback and provide recommendations for improvementFollow Quality Assurance & compliance guidelines.Company: TeleperformanceClient Process: AdobePost: Technical Support AssociateLocation: Udyog Vihar, GurugramShift timings: Night Shifts (Rotational)Working Days: 05 Days (Rotational)Weekly Offs: 02 Days (Rotational)PERKS & BENEFITSSalary (Freshers): ?23,500 (?28,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Non-Technical): ?26,500 (?31,000 CTC ) Monthly +2,000 PLISalary (1 yr Exp - Technical): ?30,500 (?35,500 CTC ) Monthly +2,000 PLIIncentives: Performance BasedPF & Medical BenefitsFree MealsBoth Side Cab ServiceELIGIBILITY CRITERIABachelors degree in any fieldMinimum 06 months of experience in Technical Support / International Customer SupportFreshers with excellent communication skills and sound technical knowledge Applicant should be comfortable with night shifts and WFOREQUIRED SKILLS Excellent communication skills (verbal & written)Knowledge of basic computer applications and programsKnowledge of customer service principles and practicesExcellent customer service skillsAbility to multitask and prioritize tasksAbility to work independently and as part of a teamINTERVIEW PROCEDURERound 1 - HR (Telephonic)Round 2 - Voice and Accent (Telephonic/ Video Call)Round 3 - Ops (Telephonic/ Video Call)Round 4 - Versant (Voice & Written)

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsRequirements and skillsPrevious experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multitask, set priorities and manage time effectively

Hiring For Technical Sales Agents For US Inbound Calls for work from home* Must have Good Communication skills .* Must have a Good Computer , WiFi And a Good Headset .* Upto Rs 45K + Incentives .* Also in need of a Technician .* Work From Home Process.Job Types: Full-time, Regular / PermanentSalary: 25,000.00 - 45,000.00 per monthBenefits:Work from homeSchedule:Monday to FridayNight shiftUS shift

Globiva is hiring for Experienced and Fresher candidates for Inbound and outbound process for Gurgaon location.Daily WalkinInterview Time- 10.30 am onwardInterview Venue- Globiva, # 418-419, AIHP Signature, Udyog vihar Phase IV, Gurgaon 122015, IndiaSalary- 12k CTC - 20 K CTCSkills Required-1.Good communication skills.2. Attending customer queries / sales over the phone and providing solutions through calls.3.Day Shifts.4.Resolving matters in the best interest of both the customer and the company.5. Previous experience in Customer service profile will be an added advantage.Contact Details - Call Directly

Being extremely familiar with the Battery products, capabilities, culture, and marketing strategy.Meeting with prospective customers in an assigned geographic territory to ascertain needs.Providing company background and presentation to small and large groups. Gathering all information required for quoting and summarizing to engineering and cost estimating.Developing quote strategy for each quote and presentation. Sales Engineer is responsible for the presentation of each quote, feedback and follow up.Management of data for monthly territory reporting.Market research on targeted customers/industries for growth opportunities and industry trends to assist with development and execution of sales/marketing plan for existing product offerings and new product development.Some travel might be required customer support, tradeshows, sales meetings , Service support.Attend and support sales and marketing & AS Service meetings as required.

Requirements:Good Communication and presentation skillsGood knowledge of MS Office (Powerpoint, Excel etc.)Keen interest in LogisticsWilling to Learn and implementAttitude to explore new thingsWilling to give commitment and should be flexible.Roles and responsibilities:Coordinating with customer and handling their queries regarding any issuesExcellent with coordination & problem solving, providing timely solutionHandling client escalations and closuresChecking MIS Report on daily basis and sharing the same with customer.To Ensure all shipments to be picked up and connected from origin as per defined TATGeneration of required documents for Transportation i.e LR, GP, Ewaybill etc.Generation of Invoices for the allotted customers and on time submissionTimely payment collectionCoordinating with WH for the daily System entries and transactionsCoordinating with the WHs for the stock reconciliation as per scheduleShould be focused on customer satisfaction.Maintaining the MOM along with actions plan for improvementCustomer centric approach & Positive Attitude.