Technical Support Associate (Adobe)

Project X Placements

Provide technical support to customers via phone and remote access.

Diagnose and troubleshoot software issues and provide accurate solutions

Installation and configuration of Adobe professional software applications.

Research customer inquiries and provide appropriate solutions

Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.

Resolve customer complaints in a timely and professional manner

Monitor customer feedback and provide recommendations for improvement

Follow Quality Assurance & compliance guidelines.

Company: Teleperformance

Client Process: Adobe

Post: Technical Support Associate

Location: Udyog Vihar, Gurugram

Shift timings: Night Shifts (Rotational)

Working Days: 05 Days (Rotational)

Weekly Offs: 02 Days (Rotational)

PERKS & BENEFITS

Salary (Freshers): ?23,500 (?28,000 CTC ) Monthly +2,000 PLI

Salary (1 yr Exp - Non-Technical): ?26,500 (?31,000 CTC ) Monthly +2,000 PLI

Salary (1 yr Exp - Technical): ?30,500 (?35,500 CTC ) Monthly +2,000 PLI

Incentives: Performance Based

PF & Medical Benefits

Free Meals

Both Side Cab Service

ELIGIBILITY CRITERIA

Bachelors degree in any field

Minimum 06 months of experience in Technical Support / International Customer Support

Freshers with excellent communication skills and sound technical knowledge

Applicant should be comfortable with night shifts and WFO

REQUIRED SKILLS

Excellent communication skills (verbal & written)

Knowledge of basic computer applications and programs

Knowledge of customer service principles and practices

Excellent customer service skills

Ability to multitask and prioritize tasks

Ability to work independently and as part of a team

INTERVIEW PROCEDURE

Round 1 - HR (Telephonic)

Round 2 - Voice and Accent (Telephonic/ Video Call)

Round 3 - Ops (Telephonic/ Video Call)

Round 4 - Versant (Voice & Written)

Experience : 0 - 2 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Technical Support Associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India