Customer Support Executive Job Vacancies in North 24 Parganas

As a Customer Handling Executive, you will play a crucial role in ensuring positive interactions with customers. Your primary responsibilities will include:- Responding to Customer Inquiries: You will answer questions from customers about the products and services offered, ensuring they receive accurate and helpful information.- Handling Complaints: When customers express dissatisfaction, you will listen carefully, address their concerns, and work towards finding a satisfactory resolution.- Processing Orders: You will assist customers in placing orders, ensuring that the entire order process is smooth and efficient.- Maintaining Customer Records: Keeping detailed records of customer interactions will be essential for tracking inquiries and following up when needed.- Collaborating with Team Members: You will work closely with colleagues and supervisors to share information and improve customer service processes.To be successful in this role, you should possess strong communication skills, both verbal and written. You need to be friendly and approachable, as building rapport with customers is vital. Problem-solving abilities are also important, as you will often need to think quickly to resolve issues. Basic computer skills are required, and familiarity with CRM software is a plus. A keen attention to detail will help you keep accurate records, while the ability to work well under pressure will ensure you handle busy times effectively. Freshers are welcome to apply, as enthusiasm and a willingness to learn are highly valued.

Job Title: Customer Service Associate (Voice and Chat Process)Location: Newtown,Job Type: Full-timeAbout Us:Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.Job Summary:As a Customer Service Associate, you will be responsible for providing exceptional customer service via live Call or Live chat, resolving customer inquiries, and promoting our products/services.Key Responsibilities:1. Customer Service:- Respond to customer inquiries via live call or Live chat in a timely and professional manner.- Resolve customer issues, provide product information, and offer solutions.2. Communication:- Communicate effectively with customers, ensuring clear understanding of their concerns.- Utilize active listening skills to empathize with customers.3. Product Knowledge:- Develop and maintain in-depth knowledge of our products/services.- Provide accurate and up-to-date information to customers.4. Problem-Solving:- Analyze customer issues and provide effective solutions.- Escalate complex issues to senior team members or management as needed.Requirements:1. High school diploma or equivalent required; degree preferred.2. 1-2 years of customer service experience, preferably in a chat support environment.3. Excellent communication, interpersonal, and problem-solving skills.4. Ability to work in a fast-paced environment and adapt to changing priorities.5. Proficiency in computer applications..6. Strong analytical and troubleshooting skills.7. Female Candidates Preffered.pls share profile at ijaved@tastes2plate.com

We have vacant of 58 Customer Support Executive Jobs in Kolkata, Murshidabad, Malda, Purulia, Uttar Dinajpur, Nadia, Purba Medinipur, Dakshin Dinajpur, North 24 Parganas, for Freshers Educational Qualification : Higher Secondary Skill Computer Operator etc.

Ability to handle customer sales operations and has keen interest in sales and achieve targets setup by the company. Should be independent and decision making ability at a given situation.Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. ...Empathy. ...Adaptability. ...Ability to Use Positive Language. ...Clear Communication Skills. ...Self-Control. ...Taking Responsibility. ...Patience.

Responsibilites: Customer Care II Problem Solving Managing incoming calls and customer service inquiries Provide information about products and services, take/cancel orders, and record details of complaints Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken Follow up to ensure that appropriate actions are taken on customer requests Refer unresolved customer grievances or special requests to designated departments for further investigation. B to B process need to sales telephone landline to UK businessmen. It is a telecaller job. Candidate have to call UK businessmen and sale them telephone landline to the customer. We want candidate who can be dedicated in her work and also she should be hard working. We need candidate who can work for long time in our company. Candidate should have a good communication skills and also they should have good communication skills and they should have good and fluent English. Candidate should have basic computer knowledge. Login timing: 2:30 pm to 11:30 pm Interview timing: 3:00 pm to 7:00 pm About Company: Be-Connect Limited UK base telecom company. There will be drop facility Monday to Friday Saturday and Sunday fixed off Salary date every month of 7th to 10th.

Customer Service Associate Responsibilities:1.Attending training sessions to grow knowledge of products and to develop customer service skills.2.Resolving phone, walk-in, mail, fax, and email customer inquiries.3.Processing and logging incoming calls into the CRM system.4.Identifying customer needs.5.Forwarding and escalating inquiries to relevant individuals and departments.6.Contacting customers to give them accurate feedback on the progress of their inquiries.7.Providing outstanding customer service.8.Updating customer information as required.9.Maintaining confidentiality of information.10.Performing other duties as the need arises

Job Description (JD) for a Customer Service Associate (Chat Process):Urgent Requirement Job Title: Customer Service Associate (Chat Process)Location: Newtown,Job Type: Full-timeAbout Us:Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.Job Summary:As a Customer Service Associate, you will be responsible for providing exceptional customer service via live Call or Live chat, resolving customer inquiries, and promoting our products/services.Key Responsibilities:1. Customer Service:- Respond to customer inquiries via live call or Live chat in a timely and professional manner.- Resolve customer issues, provide product information, and offer solutions.2. Communication:- Communicate effectively with customers, ensuring clear understanding of their concerns.- Utilize active listening skills to empathize with customers.3. Product Knowledge:- Develop and maintain in-depth knowledge of our products/services.- Provide accurate and up-to-date information to customers.4. Problem-Solving:- Analyze customer issues and provide effective solutions.- Escalate complex issues to senior team members or management as needed.5. Quality and Productivity:- Meet or exceed quality and productivity standards.- Participate in quality monitoring and coaching sessions.Requirements:1. High school diploma or equivalent required; degree preferred.2. 1-2 years of customer service experience, preferably in a chat support environment.3. Excellent communication, interpersonal, and problem-solving skills.4. Ability to work in a fast-paced environment and adapt to changing priorities.5. Proficiency in computer applications, including chat software and CRM systems.6. Strong analytical and troubleshooting skills.7. Female Candidates Preffered.Desirable Qualifications:1.Minimum Higher Secondary.2.2. Experience with chat support software and