Chat Support Executive (2-4 Years)

Charabuni Services Pvt Ltd

job description (jd) for a customer service associate (chat process):

urgent requirement

job title: customer service associate (chat process)

location: newtown,

job type: full-time

about us:

charabuni serices pvt ltd is seeking a highly skilled and customer-focused customer service associate to join our chat support team.

job summary:

as a customer service associate, you will be responsible for providing exceptional customer service via live call or live chat, resolving customer inquiries, and promoting our products/services.

key responsibilities:

1. customer service:

- respond to customer inquiries via live call or live chat in a timely and professional manner.

- resolve customer issues, provide product information, and offer solutions.

2. communication:

- communicate effectively with customers, ensuring clear understanding of their concerns.

- utilize active listening skills to empathize with customers.

3. product knowledge:

- develop and maintain in-depth knowledge of our products/services.

- provide accurate and up-to-date information to customers.

4. problem-solving:

- analyze customer issues and provide effective solutions.

- escalate complex issues to senior team members or management as needed.

5. quality and productivity:

- meet or exceed quality and productivity standards.

- participate in quality monitoring and coaching sessions.

requirements:

1. high school diploma or equivalent required; degree preferred.

2. 1-2 years of customer service experience, preferably in a chat support environment.

3. excellent communication, interpersonal, and problem-solving skills.

4. ability to work in a fast-paced environment and adapt to changing priorities.

5. proficiency in computer applications, including chat software and crm systems.

6. strong analytical and troubleshooting skills.

7. female candidates preffered.

desirable qualifications:

mum higher secondary.

. experience with chat support software and

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  PS QUBE, 811, 8TH FLOOR, ACTION AREA II, NEWTOWN, KOLKATA-156