Customer Service Representative Graduate Experience Jobs in Kolkata

**Requirements: **1. Excellent English grammar with a typing speed of 50 wpm and high fluency inspoken English with an accent.2. Graduate degree required.3. Proficient English-speaking skills.4. Relevant experience in eCommerce end-to-end operations.5. Only candidates with experience in the relevant field may apply.6. Final interview round will be conducted with client representatives.**Responsibilities: **1. Respond to customer inquiries via chat, email, and phone promptly andprofessionally.2. Assist customers with order placement, product inquiries, account management,and issue resolution.3. Provide accurate and detailed information regarding company products, policies,and procedures.4. Handle customer complaints and resolve conflicts effectively and efficiently.5. Troubleshoot technical issues and escalate complex problems to appropriatedepartments.6. Ensure customer satisfaction by going above and beyond to meet their needsand expectations.7. Document all interactions with customers accurately in the CRM system.8. Collaborate with other team members to improve processes and enhance theoverall customer experience.9. Stay updated on industry trends and product knowledge to better assistcustomers.**Key Skills: **1. Excellent communication skills, both written and verbal.2. Strong problem-solving abilities.3. Ability to remain calm and composed under pressure.4. Attention to detail and accuracy.5. Empathy and patience when dealing with customers.6. Ability to multitask and prioritize tasks effectively.7. Proficiency in MS Office and CRM software.

Urgently need customer relationship executive for a reputed real estate company.

- Handling customer inquiries and providing appropriate solutions or responses.- Processing orders, returns, and exchanges.- Maintaining accurate records of customer interactions and transactions.- Resolving customer complaints and issues in a timely manner.- Communicating with customers via phone, email, chat, or in-person.- Collaborating with other departments to ensure customer satisfaction.- Following company policies and procedures.- Upselling or cross-selling products or services when appropriate.- Providing feedback to management to improve customer experience.- Maintaining a positive and professional attitude at all times.

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 2.00 pm to 12.00 am Mon-FriSalary 3-4 Lacs P.A.

Customer service job, need to answer the customer queriesNo sales No target, Customer will call and the CCE will have to attend the queries and resolve them.Should have basic computer knowledge.Fixed shift Candidate from Kolkata are only applicable to apply.

Take care of the CSR Clients our responsibilities will include:Developing and executing CSR programs as well as conducting periodic program reviews to assess outcomes and effectivenessActing as the focal point for the Company's CSR initiatives in geography and building relationships with community partners and key stakeholdersStaying abreast of relevant research and trends in the areas of focus and promoting best practicesPromoting employee volunteering initiatives in coordination with internal stakeholdersWork with marketing and PR teams to drive internal engagement and promote storytellingDriving budget & monitoring spending to deliver results in line with planned objectives

Tired of not getting salary on time? Tired of changing companies too frequently? Grab this chance to work without any of those hassles! Webvio Technologies Pvt Ltd., first time ever hiring direct candidates and not through consultancies! Limited seats available. Openings for Night shift. Hiring for different designations like Travel Sales Executive & Sr. Travel Sales Expert Candidate should have good presentation, customer service and convincing skills. Candidate should have a positive attitude & should be Goal oriented. Fluent in English. Excellent conversational and customer service skills. Responsible for dealing with International Customers. Candidate should be open to work under sales target. Candidate will be responsible for handling inbound calls. Salary up to 22k p/m Spot Joining Attractive incentive schemes.Desired Candidate Profile Candidate should possess excellent oral and written communication skills in English. Candidate with good customer service and convincing skills would be preferred. Candidate should have 1 yr. of experience in Customer Care Voice Process. Prior experience in BPO outbound industry will be an added advantage. Responsible for dealing with International Clients / Customers. Candidate should have a positive attitude & should be Goal oriented.Contact Details:Sr. HR Executive Name: PrithaAddress: Ecosuite Business Tower Suite# 301, 3rd Floor, Plot No-II, D/22, AAII, Newtown, Kolkata, West Bengal 700136Walkin with an updated CV.Full time

Customer Service Executive (Voice/Blended/USA)The executives primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders and ensuring the timely completion and resolution of transactional operational tasks. They communicate over phone regularly with various counterparts to gather updates and address any operational challenges.Roles & Responsibilities Manage day-to-day coordination with different retail brands to ensure timely pickups, shipments & order fulfillment. Efficiently coordinate and schedule inventory updates from retail brands. Maintain clear and constant communication with retail brands. Proactively address any potential issues or delays to ensure timely pickups. Foster and maintain strong relationships with retail brands. Adapt and handle unexpected challenges, such as delays and changes in schedules.Required Candidate Profile- Excellent written and verbal communication skills- Phone and email etiquettes to effectively address customer queries- Have Customer Empathy - ability to identify and understand customer's situation and motivesExperience2 4 years experience in a similar roleUSA Calling experience a mustEducation Graduate (10+2+2/3)Age 30 yrs (+/- 5yrs)Working Hours 3.00 pm to 12.00 am Mon-Fri 11.00 am to 3.30 pm SatOR 2.00 pm to 12.00 am Mon-Fri