Customer Service Associate Fresher Jobs in Kolkata

We are seeking a Customer Service Associate to join our team in Salt Lake, Kolkata. In this role, you will help customers by answering questions, resolving issues, and providing information about our products and services.Key Responsibilities:1. Assist Customers: Respond to customer inquiries via phone, email, or chat, ensuring clear and courteous communication.2. Resolve Issues: Handle customer complaints and concerns promptly, working toward effective solutions to enhance customer satisfaction.3. Product Knowledge: Maintain a deep understanding of our products and services so you can assist customers accurately and confidently.4. Document Interactions: Keep detailed records of customer interactions and transactions to help track issues and improve service quality.5. Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and share feedback on processes.Required Skills and Expectations:Candidates should have passed the 12th grade with a strong desire to learn and grow in the customer service field. Freshers are welcome, and prior experience is not necessary. Excellent communication and interpersonal skills are essential to effectively engage with customers. A positive attitude, patience, and problem-solving abilities are crucial to succeed in this role. You should be comfortable working full time from the office and possess the ability to work under pressure while maintaining a friendly demeanor.

We are seeking a friendly and outgoing Airport Customer Service Associate in Kolkata. This full-time role is ideal for freshers who have completed at least 10th grade and are eager to provide excellent service to travelers.Key Responsibilities:- Check-in Assistance: Help passengers with their check-in process, ensuring they have the necessary documents and luggage tagging secured.- Boarding Support: Guide travelers to their boarding gates and provide timely updates about flight departures or delays.- Customer Queries: Address any questions or concerns from passengers about flights, airport facilities, or travel regulations, ensuring a positive experience.- Problem Resolution: Assist in resolving any issues that may arise during travel, such as missed connections or lost baggage, while maintaining a calm and professional demeanor.- Service Recovery: Handle customer complaints with empathy and provide effective solutions to enhance their journey.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to interact effectively with passengers from diverse backgrounds. A positive attitude and a team-oriented mindset are essential for fostering a welcoming environment in the airport. The ability to stay calm under pressure and manage stressful situations while ensuring customer satisfaction is crucial. Moreover, punctuality and a commitment to working flexible hours, including weekends and holidays, are expected. Ideal candidates will have a passion for travel and a desire to help others.

URGENT HIRING ALERT KOLKATA AIRPORT GROUND STAFF Position: Ground StaffEligibility: Both Male & Female Candidates Can Apply Qualification: Graduation Age Limit: 18-25 Years Salary & Benefits:* Salary: 20,000+ per month* PF & ESI Benefits Interview Mode: Walk-in Interview Interview Starts: Monday, 7th July Requirements:* Valid Passport is Mandatory* No Visible TattoosPlease share your resume on this mail id - snehasis.joomvista98@gmail.com Grow Your Career in the Aviation Industry!Dont miss this opportunity to begin your career as a Kolkata Airport Ground Staff. Attend the walk-in interview and take the first step toward a rewarding future.Shortlisted candidates will be contacted by the HR team for the next steps.

We are seeking a friendly and customer-focused Airport Customer Service Associate to join our team in Kolkata. This entry-level position requires strong communication skills and a passion for helping travelers.Key Responsibilities:1. Assisting Passengers: Greet passengers and help them with check-in processes, providing information about flight schedules and gate numbers.2. Handling Inquiries: Respond to customer questions about services, policies, and airport facilities in a clear and courteous manner.3. Managing Complaints: Address and resolve passenger issues or complaints, ensuring a positive travel experience.4. Luggage Service: Assist with luggage handling, ensuring it is processed timely and accurately for flights.5. Collaboration: Work closely with airline staff and other departments to ensure smooth operations and efficient service delivery.Required Skills and Expectations:Candidates should possess strong interpersonal skills and a positive attitude. Excellent communication skills in English and Hindi are essential for interacting effectively with diverse passengers. The ability to remain calm under pressure and solve problems quickly is crucial. Computer literacy is required for using check-in systems and managing passenger information. A high school diploma (10th pass) is necessary, and this role is suitable for those with minimal to no prior experience. Flexibility to work various shifts, including weekends and holidays, is expected to meet the needs of airport operations.

Job Opening: Non-Voice Robo Process Executive (International Process)Location: [Kolkata/Taratala Webel IT Park Near Jinjira Bazaar]Shift Timing: 1:00 PM 10:00 PM (Fixed Shift)(Drop will be provided to only Girls)Working Days: Monday to SaturdayWeekly Off: Sunday (Fixed)Job Description:We are hiring Non-Voice Robo Process Executives for our international outbound call center. This is a system-based role no calling or voice communication involved. Candidates should be able to understand basic English and follow process instructions accurately.Eligibility Criteria:Minimum Qualification: Class 10 (Matriculation)Age Limit: 18 35 yearsCommunication: Should understand English (reading & comprehension)Experience: Freshers are welcomeKey Responsibilities:Manage automated outbound processes efficientlyMonitor and report system performanceComplete assigned tasks with accuracy and timelinessFollow company SOPs and maintain process qualitySkills Required:Basic computer knowledgeAverage communication skillsAttention to detail and disciplineAbility to follow instructions carefullySalary & Benefits:Fixed Salary (no sales target pressure)Paid Training Provided by CompanyPerformance BonusReferral Incentive ProgramSupportive and growth-oriented work environment

We're Hiring: Customer Service Representative (Outbound UK Process)Location: Behala Taratala, Kolkata (WFO Only) Shift Time: 1 PM 10 PM (Fixed Timing)Work Days: Monday to Saturday (6 Days a Week)Freshers Welcome!About Us Pemlix Technology Solutions Pvt Ltd.At Pemlix, we're all about delivering smart, scalable IT & BPO solutions for businesses across the globe. From lead generation to back office support, we keep things moving and clients happy. Our growing team is now on the lookout for energetic, talkative, and driven individuals to join our outbound UK process.What You'll Be Doing ?Make outbound calls to UK-based customers (no night shifts!)Share information about our services and offersGenerate leads, follow up, and keep conversations engagingMaintain accurate call records and customer infoBe the voice that makes a difference helpful, polite, and professionalWhat Were Looking For:Great communication skills (English fluency is a big plus!)Confidence on calls and a positive attitudeAbility to handle rejections without losing your coolBasic computer skillsFreshers encouraged to apply training will be providedExperienced candidates must have valid document proof (ID, experience letter, etc.)Why Join Us?Fixed day shift: 1 PM 10 PM (UK timing, but no late nights!)Sundays OFF Friendly team, supportive work cultureLearn the ropes of the BPO industry and grow your careerAttractive salary + incentives for performance + PF & ESI Drop facilities available for females employeesContact us - 9073150150

Job Description: 1. Meeting with parents and students (online or in-person) to explain educational products, learning methodologies, and curriculum benefits.2.Consistently meeting or exceeding weekly, monthly, and quarterly revenue and enrollment targets.3.Identifying new prospective clients through research and outreach, and converting leads into paid enrollments.4. Building strong relationships with students, parents, and academic institutions to ensure retention.5.Maintaining detailed records of interactions, follow-ups, and sales progress using CRM tools.Education: Bachelor's degree in any discipline. A keen interest in the education sector and a passion for mentoring students.Compensation: Typically involves a fixed salary + attractive performance-based incentives.

A customer Service Associate(CSA) or Customer Service Officer (CSO) in a bank acts as the primary link between customers and the financial institution,balancing operational tasks with customer service.Candidates are responsible for accurately processing transactions, opening accounts and addressing customer queries to ensure high satisfaction.

As a Customer Associate, you will play a vital role in ensuring customer satisfaction and providing support through various channels. This is a full-time work-from-home position based in Kolkata, and we welcome candidates with 0 to 6 years of experience. Key Responsibilities:- Assist Customers: Provide timely and helpful responses to customer inquiries through phone, email, or chat. Your role is crucial in addressing customer needs and ensuring they have a positive experience.- Resolve Issues: Identify and troubleshoot customer problems effectively. You will be responsible for finding solutions that meet customer expectations and resolve their concerns.- Maintain Records: Keep detailed and accurate records of customer interactions and transactions. This helps in tracking issues and improving service quality.- Feedback Collection: Gather customer feedback about products and services. This information is valuable for the improvement and development of offerings.- Team Collaboration: Work closely with other team members to ensure customer needs are met. Effective communication with colleagues enhances overall service quality.Required Skills and Expectations:The ideal candidate should be a female with a minimum educational qualification of 10th pass. You should possess excellent communication skills for clear interactions with customers. A friendly and patient attitude is essential for dealing with various customer personalities. Basic computer skills and familiarity with online communication tools are necessary. We expect you to be proactive in learning about our products and services to serve customers more effectively. Time management and organizational skills are also important, as you will be handling multiple inquiries at once.

Customer care executive.

Key Responsibilities:1. Handle inbound and outbound calls: You will be responsible for answering customer inquiries and resolving issues over the phone.2. Provide excellent customer service: Ensure that customers are satisfied with the resolution provided and maintain a positive interaction throughout the call.3. Document customer interactions: Record relevant information about each customer interaction accurately for future reference.4. Assist customers with product inquiries: Help customers with any questions they may have regarding the company's products or services.5. Collaborate with other team members: Work closely with your team to ensure a seamless customer experience and resolve any escalated issues efficiently.Required Skills and Expectations:- Strong communication skills: You should have excellent verbal communication skills and be able to convey information effectively.- Good problem-solving abilities: Ability to think on your feet and come up with solutions to customer issues promptly.- Basic computer skills: Proficiency in MS Excel and the ability to navigate through different software systems.- Patience and empathy: Display patience and empathy towards customers, even in challenging situations.- Ability to work in a fast-paced environment: Be able to multitask and handle a high volume of calls efficiently.

Job Openings for 10 Customer Service Associate Jobs for Freshers in Salt Lake, Kolkata having Educational qualification of : 12th Pass with Good knowledge in Customer Care, Customer Guidance etc.

We have vacant of 50 Customer Service Associate Jobs in Kolkata for Freshers Educational Qualification : 12th Pass, 10th Pass Skill Customer Relationship, Customer Guidance etc.

Job Description: Customer Care Executive (Voice & Sales Process)We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.Qualifications:- Minimum educational qualification: 12th pass.- Age between 18 to 30 years.- Strong verbal and written communication skills in English and one regional language.- Ability to empathize with customers and resolve their queries efficiently.- Prior experience in customer service or sales will be advantageous.Responsibilities:- Manage and resolve customer complaints.- Achieve sales targets and goals set by the company.- Maintain customer satisfaction through excellent service.Salary and Benefits:- Salary range: INR 15,000 to 18,000 per month.- Incentives based on performance.- Comprehensive training and growth opportunities.

In this role, you will be responsible for handling administrative tasks and providing support to the back office team. This includes data entry, maintaining records, organizing documents, and assisting with other daily operations. Key responsibilities include:- Managing and updating database systems: You will be responsible for inputting, updating, and maintaining accurate data in various systems.- Organizing and managing files: You will ensure that all documents and files are properly organized and easily accessible.- Assisting with administrative tasks: You will provide support to the back office team by handling tasks such as preparing reports, responding to emails, and coordinating with other departments.To excel in this role, you should have strong attention to detail, good organizational skills, and the ability to work well in a team. A 12th Pass education and 0-2 years of experience are required for this position. The ideal candidate will be proficient in basic computer skills and have a willingness to learn and adapt to new tasks.

As an Airport Passenger Service Associate in Kolkata, you will play a vital role in ensuring a smooth and pleasant experience for passengers traveling through the airport. Your primary responsibilities will include:- Greeting Passengers: Welcoming travelers as they arrive and assisting them with any questions or concerns they may have, creating a positive first impression.- Check-in Assistance: Helping passengers check in by guiding them through the process and ensuring they have the necessary documents ready for verification.- Handling Baggage: Assisting passengers with their luggage, including tagging and directing them to the appropriate baggage claim areas.- Providing Information: Offering up-to-date information regarding flight schedules, boarding gates, and airport services to ensure passengers are well-informed.- Resolving Issues: Addressing any concerns or problems that arise during the travel experience, such as ticketing errors or flight delays, while maintaining a calm and professional demeanor.To succeed in this role, you should have excellent communication skills to interact effectively with passengers and team members. A friendly and approachable attitude is essential, as well as the ability to work under pressure in a fast-paced environment. Basic computer skills are necessary for managing check-in systems. Additionally, you should be punctual and reliable, as flights operate on strict schedules, and your presence is important for maintaining operational smoothness. Previous experience in customer service is a plus, but not mandatory.

As a Boarding Pass Executive, you will play a vital role in ensuring a smooth travel experience for passengers. You will assist with checking in passengers, generating boarding passes, and handling related inquiries. This position is based in Kolkata and requires a commitment to customer service and attention to detail.Key responsibilities include:- Passenger Check-in: Assist passengers with the check-in process, ensuring they have all necessary documents and information.- Boarding Pass Issuance: Generate and distribute boarding passes, making sure all details are accurate and up to date.- Customer Assistance: Address any questions or concerns from passengers, providing helpful information about their flights and airport procedures.- Error Resolution: Identify and correct any issues related to boarding passes or check-in to ensure a smooth travel experience.To succeed in this role, you should have strong communication skills and be able to work well under pressure. Attention to detail is crucial, as accuracy in issuing boarding passes is essential. You should also be a good problem solver, ready to assist passengers in a friendly and courteous manner. The ideal candidate will have completed at least their 10th grade education and possess a positive attitude towards customer service. If you enjoy working in a fast-paced environment and helping people, this role is perfect for you.

We are seeking a Customer Service Associate to join our team in Kolkata. This is an excellent opportunity for individuals with little to no experience who are eager to learn and grow in a customer-focused environment.Key Responsibilities:1. Customer Interaction: Engage with customers via phone, email, or chat to address their inquiries and resolve issues. You will be the first point of contact, making a positive impression essential.2. Order Management: Assist customers with placing orders, tracking shipments, and handling returns. You will ensure that all transactions are accurate and timely.3. Problem Solving: Identify customer issues and provide appropriate solutions. This requires patience, empathy, and effective communication skills to ensure customer satisfaction.4. Record Keeping: Maintain accurate records of customer interactions and transactions. This will help in analyzing customer needs and trends for future improvements.5. Collaborate with Team: Work closely with colleagues and other departments to enhance the customer experience. Teamwork is crucial for resolving complex customer inquiries efficiently.To be successful in this role, you should possess strong verbal and written communication skills, a positive attitude, and a willingness to learn. Being organized and detail-oriented will help you manage customer requests effectively. A basic understanding of computers and technology is also important, as you will be using various tools to assist customers.

We are looking for an enthusiastic Airport Customer Service Associate to join our team in Kolkata. In this role, you will assist passengers at the airport, ensuring they have a smooth and pleasant travel experience.Key Responsibilities:1. Passenger Assistance: Greet and help passengers with check-in procedures, baggage handling, and boarding information. Your friendly attitude will make their travel experience enjoyable.2. Problem Solving: Address any questions or concerns that passengers may have, providing solutions and information quickly and accurately.3. Communication: Keep passengers informed about flight schedules, changes, and delays. Effective communication is essential to ensure they feel supported.4. Team Collaboration: Work closely with other airport staff and departments to coordinate services and resolve issues. Teamwork is key in a busy airport environment.5. Safety and Security Compliance: Follow all safety and security protocols to ensure passengers and staff are safe at all times.Required Skills and Expectations:You should have a minimum education level of 10th pass and a desire to learn on the job, as no prior experience is needed. Strong communication skills in English and local languages are essential. You should be customer-focused, with a positive attitude and the ability to handle stressful situations calmly. A flexible working schedule is required, as you may need to work shifts, including weekends and holidays. If you enjoy helping others and working in a dynamic environment, we encourage you to apply.

We are looking for a Boarding Pass Executive to join our team in Kolkata. This is an entry-level position suitable for candidates with up to one year of experience. You will play a vital role in ensuring passengers receive their boarding passes efficiently and accurately.Key Responsibilities:- Issuing Boarding Passes: You will assist passengers in obtaining their boarding passes, ensuring all information is correctly printed and up to date.- Customer Service: You will greet and assist travelers, addressing their queries and providing information to ensure a smooth boarding process.- Data Entry: You will accurately enter passenger data into the system, helping maintain organized records and ensuring quick access to information.- Collaboration: You will work closely with other team members and departments to coordinate boarding procedures and respond to issues as they arise.Required Skills and Expectations:Candidates must have a minimum of a 10th-grade education. We are looking for individuals who are detail-oriented and possess good communication skills. A willingness to learn and the ability to work in a fast-paced environment are essential. Proficiency in basic computer operations is an advantage. Teamwork and a positive attitude are crucial for success in this role. Previous experience in customer service or travel-related fields will be considered a plus, though not mandatory.

deal with passenger flight queries. verify travel documents and provide boarding passes. weigh luggage and collect any excess weight charges. take care of children travelling alone, VIPs and people who need assistance.* Listen to customers' questions and concerns and provide answers or responses.* Provide information about products and services.* Take orders, calculate charges, and process billing or payments.* Review customer accounts and make changes, if necessary.* Handle returns or complaints.if you have any queries, you can contact this number + 91 9330374107

Domestic BPOWe are hiring for B2B E-commerce Process.1. Assesses customers issues & takes appropriate actions to ensure the customers needs are satisfied.2. Be proactive & take initiatives to explore & learn about the product that we offer.3.Understand standard operation procedures and delivers services that is according to the quality standards set by the company.Good communication skill of Telegu, hindi & EnglishMust have knowledge of Excel and word.9:00 am to 6:00 pm10:00am to 7:00pmExperience: 6 month (Fresher's also welcome )Fixed ShiftFixed week offGood working environmentPlease contact :- 7605083318

Hiring for International UK Process,English Communication is Mandatory.Freshers and Experienced Candidates required,Full time shiftWork from Office only,Fixed Day shiftGood salary package with incentives.

We have vacant of 10 Customer Care Associate Jobs in Salt Lake, Kolkata for Freshers Educational Qualification : 12th Pass Skill Customer Care , Customer Guidance etc.