As an Airport Customer Service Associate in Kolkata, you will be responsible for providing excellent customer service to passengers at the airport. Your key responsibilities will include assisting passengers with flight information, ticketing, and check-in processes. You will also handle inquiries, complaints, and requests in a professional and friendly manner.
To excel in this role, you must possess good communication skills and be able to work efficiently in a fast-paced environment. A high school diploma or equivalent is required, and previous customer service experience is preferred but not mandatory. You should be familiar with airport operations and have a polite and helpful attitude towards customers.
As an Airport Customer Service Associate, you will be the first point of contact for passengers, so it is crucial to be punctual, well-groomed, and have a positive attitude. You should also be able to work well in a team and follow company policies and procedures to ensure a smooth experience for all passengers.