Face-to-Face For Customer Service Associate Jobs (Freshers)

Key Responsibilities:

1. Handle inbound and outbound calls: You will be responsible for answering customer inquiries and resolving issues over the phone.

2. Provide excellent customer service: Ensure that customers are satisfied with the resolution provided and maintain a positive interaction throughout the call.

3. Document customer interactions: Record relevant information about each customer interaction accurately for future reference.

4. Assist customers with product inquiries: Help customers with any questions they may have regarding the company's products or services.

5. Collaborate with other team members: Work closely with your team to ensure a seamless customer experience and resolve any escalated issues efficiently.

Required Skills and Expectations:

- Strong communication skills: You should have excellent verbal communication skills and be able to convey information effectively.

- Good problem-solving abilities: Ability to think on your feet and come up with solutions to customer issues promptly.

- Basic computer skills: Proficiency in MS Excel and the ability to navigate through different software systems.

- Patience and empathy: Display patience and empathy towards customers, even in challenging situations.

- Ability to work in a fast-paced environment: Be able to multitask and handle a high volume of calls efficiently.

• Experience

  0 - 1 Years

• No. of Openings

  70

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Webel More , Saltlake Sector-v