Face-to-Face For Customer Service Associate Jobs (Freshers)

key responsibilities:

1. handle inbound and outbound calls: you will be responsible for answering customer inquiries and resolving issues over the phone.

2. provide excellent customer service: ensure that customers are satisfied with the resolution provided and maintain a positive interaction throughout the call.

3. document customer interactions: record relevant information about each customer interaction accurately for future reference.

4. assist customers with product inquiries: help customers with any questions they may have regarding the company's products or services.

5. collaborate with other team members: work closely with your team to ensure a seamless customer experience and resolve any escalated issues efficiently.

required skills and expectations:

- strong communication skills: you should have excellent verbal communication skills and be able to convey information effectively.

- good problem-solving abilities: ability to think on your feet and come up with solutions to customer issues promptly.

- basic computer skills: proficiency in ms excel and the ability to navigate through different software systems.

- patience and empathy: display patience and empathy towards customers, even in challenging situations.

- ability to work in a fast-paced environment: be able to multitask and handle a high volume of calls efficiently.

• Experience

  0 - 1 Years

• No. of Openings

  70

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Webel More , Saltlake Sector-v